1. Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada 11-31 Orientation and Skill Development Bringing a new employee into the organization –Work-unit orientation Familiarizes new employee with work-unit goals Clarifies how his or her job contributes to unit goals Introduces employee to his or her co-workers –Organization orientation Informs new employee about the organization’s objectives, history, philosophy, procedures, and rules Includes a tour of the entire facility

2. Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada 11-32 Exhibit 11.10 Types of Training Interpersonal skills Technical Business Mandatory Performance management Problem solving/decision making Personal

3. Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada 11-33 Exhibit 11.11 Employee Training Methods Traditional Training Methods –On-the-job –Job rotation –Mentoring and coaching –Experiential exercises –Workbooks/manuals –Classroom lectures Technology-based Training Methods –CD-ROM/ DVD/videotapes/ audiotapes –Videoconferencing/ teleconferencing/ satellite TV –E-learning or other interactive modules.

4. Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada 11-34 Exhibit 11.12a Occupations of Employees Who Receive Training 0 10 20 30 40 50 60 70 80 90 100 Professional and managerial white collar occupations Clerical, sales, and service white collar occupations Blue collar occupations

5. Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada 11-35 Exhibit 11.12b How Employees Train Themselves 0 10 20 30 40 50 60 70 80 90 100 Sought advice from someone Used the Internet or computer software Observed someone perform a task Consulted books/manuals/other documents Taught themselves by trying different methods