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Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 1 Chapter.

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Presentation on theme: "Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 1 Chapter."— Presentation transcript:

1 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 1 Chapter 1 Introduction to Management and Organizations with Duane Weaver

2 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 2 OUTLINE Who are managers? What is management? What do managers do? What are the challenges of managing? Why study management? Submitting class exercises

3 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 3 Who Are Managers? Manager –Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals (Robbins, et. Al, 2006, p. 7)

4 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 4 Types of Managers Exhibit 1.2 Managerial Levels

5 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 5 What Is Management? Managerial Concerns –Efficiency “Doing things right” –Getting the most output for the least input –Effectiveness “Doing the right things” –Work activities that attain organizational goals

6 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 6 What Do Managers Do? Three Approaches to describe: Management Functions Management Roles (Mintzberg) Management Skills

7 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 7 Exhibit 1.4 Management Functions Planning Defining goals, establishing strategy, and developing sub-plans to coordinate activities Lead to Organizing Determining what needs to be done, how it will be done, and who is to do it Leading Directing and motivating all involved parties and resolving conflicts Controlling Monitoring activities to ensure that they are accomplished as planned Achieving the organization’s stated purpose

8 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 8 What Do Managers Do? (cont’d) Mintzberg’s Management Roles Approach (Robbins, et. al., 2006, Exhibit 1.5, p. 12) –Interpersonal roles Figurehead, leader, liaison –Informational roles Monitor, disseminator, spokesperson –Decisional roles Entrepreneur, disturbance handler, resource allocator, negotiator

9 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 9 Exhibit 1.6 Skills Needed at Different Management Levels

10 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 10 Exhibit 1.8 The Changing Organization Traditional Stable Inflexible Job-focused Work is defined by job positions Individual-oriented Permanent jobs Command-oriented Managers always make decisions Rule-oriented Relatively homogeneous workforce Workdays defined as 9 to 5 Hierarchical relationships Work at organizational facility during specific hours New Organization Dynamic Flexible Skills-focused Work is defined in terms of tasks to be done Team-oriented Temporary jobs Involvement-oriented Employees participate in decision making Customer-oriented Diverse workforce Workdays have no time boundaries Lateral and networked relationships Work anywhere, anytime

11 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 11 Exhibit 1.9 Challenges Impacting the Manager’s Job Ethics Manager E-Business Globalization Diversity Customers Innovation Knowledge Management

12 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 12 Challenges to Managing Ethics –Increased emphasis on ethics education in university and college curriculums –Increased creation and use of codes of ethics by businesses Workforce Diversity –Increasing heterogeneity in the workforce More gender, minority, ethnic, and other forms of diversity in employees (cultural values important) Biggest immediate issue? (aging pop.)

13 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 13 Challenges to Managing (cont’d) Globalization –Management in international organizations –Political and cultural challenges of operating in a global market

14 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 14 Challenges to Managing (cont’d) E-business (electronic business) –The work performed by an organization using electronic linkages to its key constituencies –E-commerce: the sales and marketing component of an e-business

15 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 15 Challenges to Managing (cont’d) Importance of Customers –Customers have more opportunities than ever before –Delivering consistent high-quality service is essential –Managers need to create customer-responsive organizations

16 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 16 Challenges to Managing (cont’d) Innovation –Doing things differently, exploring new territory, and taking risks –Managers need to encourage all employees to be innovative

17 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 17 Challenges to Managing (cont’d) Knowledge Management –The cultivation of a learning culture where organizational members systematically gather and share knowledge with others in order to achieve better performance Learning Organization –An organization that has developed the capacity to continuously learn, adapt, and change

18 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 18 Exhibit 1.11 Learning Organization Vs. Traditional Organization

19 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 19 Why Study Management? The Value of Studying Management –The universality of management Good management is needed in all organizations –The reality of work Employees either manage or are managed –Entrepreneurship The organized effort to pursue opportunities to create value and grow through innovation and uniqueness

20 Submitting Class Exercises Proper Format: –Font Arial 12 pt. –Double-spaced –Provide a proper cover page –Provide the answers –Provide a reference list (Harvard Format) Don’t just answer the question from your head, conduct research to prove your point. Support your ideas with inline citations and references. Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 20

21 Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 21 Thank You Come prepared next class (see outline for next two chapters and exercise questions to prepare)


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