1. WORKING DRAFT Last Modified 10/24/2014 10:10 PM Romance Standard Time Printed Let’s talk about……… Challenges for a New CLO or Learning Leader. Sharing personal perspectives Nick van Dam Ph.D. Global Chief Learning Officer & Client Advisor McKinsey & Company Session at: Masie Learning 2014 October 27, 2014

2. Last Modified 10/24/2014 10:10 PM Romance Standard Time Printed McKinsey & Company | 1 My personal journey……… SOURCE: Source Consultant & Learning Leader/CLO Part Time: teaching/research and/or advisory board roles Example of book publications

3. Last Modified 10/24/2014 10:10 PM Romance Standard Time Printed McKinsey & Company | 2 The Role of the Chief Learning Officer or Learning Leader Learning Strategy Business Strategy Talent / People Strategy Learning Strategy Developing People Capabilities Learning Culture Performance Indicators: how well has the learning strategy been executed? Efficiency of Learning Solutions C Strategic alignment with Business Objectives A Effectiveness of Learning Solutions B Business Excellence Learning ExcellenceOperational Excellence 1 2012 – Next Learning Unwrapped, Nick van Dam

4. Last Modified 10/24/2014 10:10 PM Romance Standard Time Printed McKinsey & Company | 3 Stories: let’s talk about ……. SOURCE: Source 1.What are the most important competencies of a new CLO or Learning Leader ? 2.What are the pros and cons of an internal promotion versus an external appointment? 3.What are success strategies for a new CLO/Learning Leader for the first 100 days ?

5. Last Modified 10/24/2014 10:10 PM Romance Standard Time Printed McKinsey & Company | 4 What are the most important competencies of a new CLO or Learning Leader? SOURCE: Source 1 Competencies : ▪ Business & Culture ▪ L&D Profession ▪ Emotional & Social Intelligence ▪ Embrace Change ▪ Fast Learner ▪ Building High Performing Teams ▪ Technology Savvy ▪ Inspire people

6. Last Modified 10/24/2014 10:10 PM Romance Standard Time Printed McKinsey & Company | 5 What are the pros and cons of an internal promotion versus an external appointment? SOURCE: Source 2 Themes: ▪ Culture ▪ Relationships (leadership) ▪ Understanding the Business ▪ Understanding the Learning Function ▪ Credibility ▪ Leading Change

7. Last Modified 10/24/2014 10:10 PM Romance Standard Time Printed McKinsey & Company | 6 What are success strategies for a new CLO/Learning Leader for the first 100 days? SOURCE: Source 3 ▪ Mindset & be – prepared ▪ Set, and manage expectations ▪ Establish relationships and build your network ▪ Connect with the Business ▪ Build your Team ▪ Develop and execute your plan ▪ Positive Leadership & Change ▪ Overall - communication