1. The Inspiration Triangle Teri Ridler Director of Human Resources SeaWorld Orlando

2. Gallup Data: Companies with Engaged Employees:  Have 50% lower turnover  Experience 56% higher customer loyalty  Have 38% higher productivity Engaged Employees:  Outperform disengaged co-workers by 25%  Generate 40% more revenue  Take 60% fewer sick days Engagement = Success

3. How Do You Create An Environment That Fosters Engagement:  Employees are told what’s expected  Employees see the mission of the company lived out every day  Employees are rewarded for progress as well as results  Employees are given opportunities to learn and grow Engagement

4.  Leadership’s Challenge: Keep employees engaged so they will deliver the product Awareness Acknowledgement Education The Inspiration Triangle

5. SeaWorld’s Core Purpose: “To Inspire others to CELEBRATE, CONNECT, AND CARE For the Natural World we Share through the Power of Entertainment Awareness

6. Guiding Principles:  Value Each Other as Individuals  Make Each Guest Feel Special  Create Unique Experiences  Deliver Superior Returns Awareness

7. Communication is Key!  Culture/Values  Individual Expectations  Changes Awareness

8. Prepare to Produce:  Job Analysis and Skill Development  Individual Development Plans  Park Events Education

9. Celebrate Successes  Reinforce Consistently  Celebrate Globally  Correct Individually Acknowledgement

10. People don’t leave companies, they leave people! People will be more inspired by what you DO than by what you SAY Inspiration