1. Performance Management: Show-Me State Style! March 2010 Mara Campbell Missouri Department of Transportation

2. MoDOT’s Alignment Mission Values Tangible Results Strategies Performance

3. Meaningful Measures Organized around 18 Tangible Results Around 100 individual measures Senior and mid-level managers involved

4. Accountability Quarterly review meetings Presentations regarding performance Discuss actions … NOT PLANS!

5. Tracker Supplements Supplement breaks down measures for internal use Available at Tracker Resource page

6. Division Trackers Data for daily business operations Measures roll up to Tracker More detailed measures and performance trends

7. District Trackers Monthly, quarterly and annual measures On-line data collection for several measures Regular performance review meetings

8. District Trackers

9. Performance measurement isn’t extra work … Forecast future performance Day-to-day business decisions Motivate staff to new performance levels it is our work!

10. Past Performance

11. Best in MoDOT

12. Best among DOTs

13. Best in any Industry

14. Keys to Success… Executive Support/Accountability Linked to customer expectations Cascade of measures Don’t wait for perfect measures

15. Show-Me Performance Management on the National Level

16. Comparative Performance Measure Efforts Highway Construction Project Time and Cost - COMPLETED Pavement Smoothness - COMPLETED Highway Fatalities and Serious Injuries - COMPLETED Bridge Condition - Drafted, Final Report in May Incident Management - Draft Report in May

17. Project Time and Cost “Comparing State DOT’s Construction Project Cost & Schedule Performance: 28 Best Practices from Nine States” April 2007 20+ states participated First Effort Good practices are the goal

18. Pavement Smoothness 32 states participated; report published in 2008 Best practices identified for contractors and agencies To enhance future IRI measurements: recommendations made on equipment,software, and data

19. Highway Fatalities and Serious Injuries - Safety Report published in 2009 States poised to go with three-year moving average number of annual fatalities Serious injuries needs a great deal of effort to have a comparable definition

20. Bridge Condition Started Sept. 2009; final report due in May 2010 34 states in initial surveys Initial promising measures based on : –Sufficiency rating –Structural deficiency –Deck rating –Posted bridges

21. Incident Management Started Dec. 2009; final report due in Sept. 2010 30 states invited to participate 18 states accepted so far (62 TM Centers) Comparing two clearance times

22. Common Concerns and Issues Comparable definitions and data collection Cost of data collection/analysis/usage Useful practices and sharing of knowledge and self - improvement is the goal not punishment Top leadership commitment Need to construct measures in a local way, build support, have guidelines or standards for comparability, get buy-in from all states

23. Next Steps Measure by measure - Support and guidelines/specs underway by NCHRP Technical Panel 20-24(37) Institutionalize process for comparisons - sharing results learning form each other Look at - lessons from abroad: AUSTROADS and the European Community Get ahead of the curve to help influence the authorizing environment

24. Questions? Thank You! For more information, contact: Mara Campbell Missouri Department of Transportation (573) 526-2908 mara.campbell@modot.mo.gov