1. Utilizing Work-Study Students and Social Media Nina Wilson-Keenan & Mariah Hibbard University of Missouri

2. Utilizing Work-Study Students in the Financial Aid Office

3. Why Hire Work-Study Students? Work-study students have a unique perspective that can benefit your Financial Aid Office Peer to Peer transfer of knowledge Professional Development

4. ROAR!!! (Your Way to Success!) R ecruit O rganize An Awesome = Work-Study A spire Program! R etain

5. Recruit Think about the type of tasks you need help with and students in majors that may be interested in that area Marketing, outreach, and job listing tips What to do to get motivated applicants!

6. Organize Training Programs and Job Descriptions Think about the branding and goals of your work-study program Guides, Resources and Tools of the Trade New Semester – New Updates How to Keep Track of it All!

7. Aspire Don’t limit your vision of what your Work- Study Students can help with! Students who work in your department can help with outreach – don’t be afraid to take them to presentations and events Giving Back: Team Building through Service Learning

8. Retain Challenge your Work-Study Students with new and exciting tasks Strengths – Each student has a special talent that will help your office and keep them interested Be aware of your students changing needs When in doubt - Pizza helps!

9. Things to Keep in Mind: Work-Study Employees are students first Plan your staffing to allow for activities they may have come up like meeting with academic advisors, group meetings or tutoring Know when to mentor and when to take disciplinary action Your freshman do not have the same needs as your senior work-study students Know your campus resources

10. Q&A: What are your questions and thoughts about utilizing Work-Study Students? What has worked in your Financial Aid Office? Nina Wilson-Keenan Senior Financial Aid Advisor/ Peer Advisor Coordinator University of Missouri Student Financial Aid Office 11 Jesse Hall Columbia, MO 65211-1600 wilsonkeenann@missouri.edu (573) 882-7506

11. Utilizing Social Media in the Financial Aid Office

12. Social Media: What’s the Point? Getting information to students where they’re already looking for it. Can you get a deadline out there TOO MANY times? Further office initiatives Connect with other campus offices

13. Program Overview YouTube.com/MizzouSFA

14. YouTube Tutorial videos for student service portal FAFSA FAQ Completing MPN/LEC

15. Program Overview Facebook.com/MizzouSFA

16. Facebook Highly visual Room for more information if necessary Supports third party links well

17. Program Overview Twitter.com/MizzouSFA

18. Twitter Supports quick information More interoffice interaction Retweeting, “favorites,” etc.

20. Tips & Tricks Content Calendar—Think about what you’re going to post in advance. It doesn’t have to be all business, take advantage of trends or holidays Team up with other offices Respond to negative comments attentively and with patience. Do not delete negative comments from page or argue with user. Think through policies on potential threatening messages or red flags Use your resources! Popular blogs, other accounts, programs

21. Q&A: What questions do you have about utilizing Social Media in your Financial Aid Office? Mariah Hibbard Financial Aid Advisor/ Social Media Specialist University of Missouri Student Financial Aid Office 11 Jesse Hall Columbia, MO 65211-1600 hibbardma@missouri.edu (573) 882-7506