1. Emotional Intelligence -K.sekar -Officer (T& D)‏

2. What is an Emotion? A moving of the mind or soul; excitement of the feelings, whether pleasing or painful; Disturbance or agitation of mind caused by a specific exciting cause and manifested by some sensible effect on the body

3. Types of Emotions Happiness - Happiness is a positive emotion. It is an expression of pleasure, contentment, good-luck or good fortune. Increases blood pressure Increases heart rate Changes breathing Reduces levels of certain neuro chemicals Provides a boost to the immune system

4. Surprise - An expression used when something unexpected or sudden occurs. Positive dropped jaw, with mouth open lifted and curved eyebrows eyes, opened wide horizontal wrinkles spanning across the forehead Disgust – Disgust is a strong feeling of dislike. Negative  wrinkle your nose up  raise your cheeks  raise your upper lip  lower your brow  form lines below your lower eyelid

5. Fear - A feeling that something dreadful or dangerous is about to happen. Negative  eyebrows become drawn and raised  lips slightly drawn back with an opened mouth  upper eyelids show  wrinkles in the middle of their forehead Anger -Anger is a strong feeling of annoyance and displeasure. Negative the brows become drawn together and lower their lips will become set in a squarish shape, and pressed together firmly their eyes will become bulgy their nostrils will flare  their upper and lower eyelids will tense

6. Sadness : The state of being sad, unhappy, sorrowful, or mournful. Negative  The corners of the lips droop, and the bottom lip may tremble  The inner corners of the eyebrows are drawn upwards

7. Need Emotional Intelligence is very important for all employees as it is one of the important deciding factor for relationship management resulting in motivation, retention, self management & managing others.

8. Emotional Intelligence Emotional Intelligence is, the ability of an individual to deal successfully with other people, to manage one’s self, motivate other people, understand one's own feelings and appropriately respond to the everyday environment

9. Emotional Intelligence E motional Intelligence doesn't mean being soft – it means being intelligent about emotions – a different way of being smart. Bosses and leaders, in particular, need high EQ because they represent the organization to the public, they interact with the highest number of people within and outside the organization and they set the tone for employee morale

10. Leaders with empathy are able to understand their employee's needs and provide them with constructive feedback

11. Why Emotional Intelligence is necessary Helps managers handle adversity & set back Teaches managers cope when change & uncertainty hits organisation or their personal lives.

12. Why Emotional Intelligence is necessary Help to manage effective relationship. Help them being focussed and stay on track by remembering purpose & vision.

13. It also provides them with the courage to push against the system to make necessary changes for their people. All employees want a supportive, caring Supervisor or Manager who has their best interests at heart

14. Upon graduating from college, Debra believed that if she worked hard, she would achieve her career success goals She racked up a list of accomplishments However, just two years into her career she was fired. Example to illustrate how EQ can positively or negatively impact one's career and the organization :

15. Working with people means working with Emotions When people are working at a common place, emotions will play a role. “Don’t bring your personal problems to work” is one variation of the argument that emotions are inappropriate in the workplace.

16. Developing EI in the workplace Developing EI in the workplace means acknowledging that emotions are always present, and doing something intelligent with them. People derail because of classic emotional failings, not the lack of technical skills

17. Components of Emotional Intelligence There are five parts to it. Knowing what you're feeling. Managing your feelings, especially distressing feelings. Self-motivation Empathy and Managing relationships

18. Probabilities of not having an Good Emotional Intelligence and their consequences While people have shown they can produce better results at workplace, many of us lack emotional intelligence. We simply don’t know how to perceive, understand,express and manage our emotions effectively. There are adverse consequences to have low emotional intelligence. These includes:-  Relationship Problems  Rage in the Workplace  Poor decision making capability  failure to advance in career

19. Relationship Problems Rage in the workplace Poor decision making capability failure to advance in career

20. How EQ succeeds IQ Emotional Intelligence explains why in-spite of equal intellectual capacity, educational background,training or experience some people excel while others of same calibre and high educational degree lag behind. Emotional Intelligence is the dimension of intelligence responsible for our ability to manage ourselves and our relationship with others.

21. EQ versus IQ

22. 8 Tips to control your emotions Take 30 belly-breaths Get good knowledge Redirect your mind Don’t forget to eat Ask yourself: is this useful? Observe the feeling Stay in the present Find good ways to relax

23. Question & Answers