1. V:training/NEO/CP/lcd.ppt Medical Receptionist Computer Applications Class

2. StarPanel Learning Objectives Define the Purpose of StarPanel Define the Purpose of StarBrowser The Inpatient Whiteboard Frames and How to Resize The Actions Menu Identify Commonly Used Links View and Print Documents Setting up and Using the MR Dashboard and the Patient List V:training/NEO/CP/lcd.ppt

3. HEO/Wiz Learning Objectives Define the Purpose of HEO/Wiz Overview of the Census Screens Print Documents for a Unit including a Patient List, Diet List and Labels Playback Pre-Orders Reprint a Requisition Overview of a Physician Order Sheet (POS) and Requisitions V:training/NEO/CP/lcd.ppt

4. Medipac Learning Objectives Define the Purpose of Medipac How to navigate the application Understanding Pavilions Identify the Patient Types Transfer a Patient Discharge a Patient Depart a Patient V:training/NEO/CP/lcd.ppt

5. Medipac Keyboard Tips Do not use mouse Tab: Moves cursor forward Type A to select a functions Pause/Break/Scroll Lock: back to menu Shift + Tab: Moves cursor backward Esc key: Reset key (removes stick man) F3: Goes back one screen in function F7: Turns page back F8: Turns page forward F9: Same account or bed selection

6. Pavilions  A group of Nursing units and Departments separated by physical location or operational differences or both 1 – VUH Adult Hospital 3 - VCH Children’s Hospital 4 - VUH Heart and Vascular Institute (5N/S, 6S, 7N, CCL) 5 - VPH Psychiatric Hospital

7. Learning Objectives for Other Processes Teletracking Hardware – Printers, Label Printers, and Troubleshooting Issues How to Submit a Help Desk Ticket Scanning Documents into StarPanel V:training/NEO/CP/lcd.ppt

8. Receive outside medical records? Are documents on Priority scan list? UNIT SPECIFIC Are documents on Priority scan list? UNIT SPECIFIC Scan documents and highlight in upper right corner with yellow Some of these records need to be in StarPanel ASAP? Put in Medical Records bin for Med Records will pick up YES Scanning Paper Documents into StarPanel All un-scanned documents must have a patient sticker on each page and be placed in the “To be Scanned” bin on your unit! Most Common Forms Scanned Advance Directive Assessment (formerly Purple form) Consent to Receive Blood or Blood Products Consent to Treat Consents Surgical/Procedure Downtime forms—All paper forms used to provide documentation during downtime Hand Written Physician's Order Sheets (downtime) Healthcare Decision-Maker/Surrogate Identification Order DNR/DNI YES

9. Case Study for Scanning Exercise Patient A 7 two sided documents 9 one sided documents Patient B 5 two sided documents 12 one sided documents V:training/NEO/CP/lcd.ppt Please calculate how many stickers you need for each patient and how many batches you will have to scan to get theses outside medical records into StarPanel.

10. Downtime Learning Objectives Identify systems that may experience a downtime How to know a system is in downtime Downtime kits on the unit and how to restock Identify what needs to be done after a downtime V:training/NEO/CP/lcd.ppt

11. POS for Requisition Exercise V:training/NEO/CP/lcd.ppt