1. CONFLICT MANAGEMENT

2. I.T.C. BODONI STRATEGIES FOR CONFLICTS MANAGEMENT AND YOUTH DISTRESS IN SCHOOL CIC CONSTITUTION – CENTRE FOR INFORMATION AND ADVICE SPECIFIC PROJECTS FOR INDIVIDUAL CLASSES TEACHERS TRAINING TUTORING

3. CIC – CENTRE FOR INFORMATION AND ADVICE Project included within the study plan under the law 162/90; It is an activity of “Health Education" and it offers a first response to situations of personal distress or distress at school among students; It provides teachers, students and their parents of : - a psychologist; - several teachers – tutors of Institute (who followed a specific programme). Help students get social services and health care in the area; It helps Class Council in identifying situations of distress and in the school drop-out prevention;

4. S.Y. 2010/2011 PROJECTS WITH EXTERNAL EDUCATIONAL BODIES FOR CONFLICT MANAGEMENT Project “Meet the other between fear and desire ” with the cooperative Kwa Dunia – on diversity, stereotypes and prejudices; Project “Integration: I do it also” with the cooperative Eide’ - on the theme of knowledge of self and others, and the diversity; Path of socio-emotional lessons for second years classes in high school with trainings from psychologist and gynecologist of Local Sanitary Agency (AUSL) – ”Youth Area” City of Parma as educational support training to situations of distress and forms of psychopathology, such as anorexia and bulimia, drug addiction among adolescents etc. Musical “Poisoned candies” funded by the city of Parma on the themes of youth distress and the prevention of addictions. Cineforums and debates on the issue of addictions.

5. TEACHER TRAINING IN THE CONFLICT MANAGEMENT THE INSTITUTE ORGANIZE THE FOLLOWING COURSES ON CONFLICT MANAGEMENT: - COOPERATIVE LEARNING; - EDUCATIONAL RELATIONSHIP MANAGEMENT; - COUNSELING SKILLS FOR TEACHERS AND TEACHER TUTOR.

6. TRAINING COURSE: COOPERATIVE LEARNING It is a way to improve in students the acquisition of cognitive skills and conflict management of the class Based on 5 principles:  - Positive interdependence (members in the group must rely on each other to achieve the goal - if one does not follow its own part the whole group suffers the consequences);  - Individual responsibility (everyone must participate and accounting for the lessons learned - no one can delegate the own work to others);

7. THE COOPERATIVE LEARNING METHOD  Face to face interaction (members shall work interactively; students teach and verify each others);  - Learning social skills (members acquire social skills useful in life and at work);  - Evaluation of their work (the members learn how to evaluate themselves).

8. COOPERATIVE LEARNING IN CONFLICT MANAGEMENT Cooperative learning prepares to successfully resolve conflicts by educating the ability to negotiate the conflict. Educating for peace in the school context. Negotiation is the most effective strategy for resolving problems. It requires: - a climate of cooperation (and not competition); - mutual understanding (and not an individualistic and selfish solution); - the ability to express own deepest needs, respecting each other, without labeling or judging; - the ability to feeling what others feel. (For Mario Comoglio conflicts that are resolved with a winner and a loser leave unsatisfied. Sooner or later who lost want revenge.).

9. COOPERATIVE LEARNING AND SOCIAL SKILLS LEARNING The cooperative learning educates to interaction, social life and in learning social skills such as: - The ability to negotiate, to resolve conflicts with respect for others; - The ability to make decisions, present their ideas and defend them; - The ability to communicate in public and the development of confidence in their potential; (For Dewey the school is a social community where you can experience democracy and cooperation, where we learn to live in relationship with others, to improve society)

10. TRAINING COURSE: EDUCATIONAL RELATIONSHIP MANAGEMENT The course has developed numerous arguments for improving the classroom management and helping to manage conflicts in the classroom; Topics include: - Communication in classroom management; - Helping relationship; - The psychology of adolescence; - Assertiveness and empowering; - Conflict management.

11. TRAINING COURSE: EDUCATIONAL RELATIONSHIP MANAGEMENT CONFLICT MANAGEMENT Actions that can transform the conflict in an enriched solution of the problem: Accept positively divergences within the group (this conflict is a physiological component of communication, without conflict there is no report or change); Practicing empathetic listening and not the critic one (listen with understanding instead of assessing and judging); Clarify the nature of the conflict (conflict can only be on facts, on methods and goals: in these cases it is always possible to negotiate; if the divergence is about values it is difficult to find an agreement: we describe them in objectives and operational terms); Recognize and accept the feelings of the individuals involved (knowing how to express their emotions and be able to manage and understand the emotions and needs of others); Always watch out the maintenance of the relations between the opposite parties in disagree

12. LINKS Useful links that go into more detail : www.bodoni.pr.itwww.bodoni.pr.it – Research on Cooperative Learning www.spaziogiovani.ausl.pr.it www.coopeidé.it www.kwadunia.it www.aspic.it www.apprendimentocooperativo.it/imq/mazzarello.pdf