1. Build the Right Team 1 Organize for Success 2 Build Coalition with Business Partners 3 Maintain Flexibility 4 Key Success Factors KSF 1.1: Relentlessly assess the capabilities of the organization and make the required changes defined to-be skill set and built the team in about a year through rigorous recruiting KSF 1.2: “Know what you don’t know” and partner for success partnered with Accenture and BEA’s Product Engineering groups Success requires a highly skilled team - from program management and architecture to operations.

2. Build the Right Team 1 Organize for Success 2 Build Coalition with Business Partners 3 Maintain Flexibility 4 Key Success Factors KSF 2.1 Structure optimal development program Centralized program mgmt, architecture & planning, Infrastructure services, release management, etc. KSF 2.2 Define your standards Standardized delivery model (1 release equates to 12 people x 4 months), and built or integrated delivery IP (methods, configurations, etc.) across entire application lifecycle Organizational discipline and focus drive coordination and the development of skills.

3. Enterprise Infrastructure Services Enterprise Roadmap, IT Strategy, and Budgeting Enterprise Infrastructure Services (Development and Maintenance) Enterprise Architecture (Project and Future Planning) Release Management (QA, CM, RM, Sys Admin) Program Management Office (Project planning and Reporting) Program Structure eSupport CIB/Support Renewals Services Business Liaison Sales Business Liaison Marketing Business Liaison G&A Business Liaison eEmployee eOrders eLicense Knowledge Express Dev2Dev PartnerNet ROI Calculation / Adoption & Training The program structure was designed to align with the business units and provide focus on each program level function.

4. Enterprise Architecture Supports each of the technical business development teams with architecture/design. Group also provides support to the EIS team and is the primary liaison with product engineering groups for product feedback and architecture planning. Function Description and Business Benefit Enterprise Roadmap, IT Strategy/Planning and Budgeting MyBEA Program Functions Program Management Office Overall management, planning and coordination of all projects, activities, and resources. Communications (internal and external), Methodology Standards, Management Status Reports and Presentations. Enterprise Infrastructure Services (EIS) Development of the common portal, integration and application services. Providing services such as registration, login, profiles, exception handling, etc. Release Management (Test, CM, DBA, Sys Admin) Testing, configuration, change management and integration of application code prior to release in the development, QA, and staging environments. Drive the integrated and consolidated roadmap for all application development. Associate the program timeline to our quarterly budgeting processes. ROI Calculation / Adoption & Training Calculate ROI based on actual project costs and realized value of the business capability. Facilitate an adoption and learning program to maximize the potential of the new capability. The program functions are a set of shared services/resources that support projects from development through maintenance.

5. Our architecture helps us to provide a more responsive our delivery model for all projects: we typically use teams of 12 people for 4 months (12 by 4). Reduce risk equates to higher likelihood of project success More effective teams and more accountable team members Synchronization with budgeting cycle allows for changing priorities More Celebration Dinners! Release 2 Four month release cycle 12 people team size Project Mgr. Technical Architect Developers (Web tier and EJB) Functional and Testing Lead(s) 12x4 Delivery Model and Benefits Release 1 Release Mgt.

6. Build the Right Team 1 Organize for Success 2 Build Coalition with Business Partners 3 Maintain Flexibility 4 Key Success Factors KSF 3.1 Secure executive sponsorship CIO led alignment to vision with executive leadership team and other key senior executives Early quick Wins (very visible) KSF 3.2 Demonstrate value to business Showed results often (quarterly releases) Evangelized each success Used standard ROI discipline Supported our business in new ways - sales support, feedback to Engineering Achieving a single corporate-wide vision is challenging for any organization.

7. Build the Right Team 1 Organize for Success 2 Build Coalition with Business Partners 3 Maintain Flexibility 4 Key Success Factors KSF 4.1 Do not design to far ahead of business need or product capability Created governance process with business partners to define future based on planned business needs KSF 4.2 Keep Infrastructure Services light and modular (“infrastructure as an enabler, not an anchor”) Designed thin, relatively “product version independent” services – leveraged industry standards Abstracted design components to ensure re- usability Business needs and technology evolve rapidly: do not cast your plans and designs in concrete.