1. 1 Operations Objectives April 21, 2004

2. 2 Q2 2004

3. 3 Q2 Objective #1 Objective #1: Deployment of groupware solutions to complement and/or replace Intranets.com Supported Goals: Revenue, Cash Flow, Engine Criteria: Ownership: IT Infrastructure. Resources: There are sufficient hardware resources to support the expected load for the forseeable future. Doability: The objective is achievable. Realistic: The objective is realistic. Measureable: Deployment of each application within the framework is measureable and each can be divided into separate deployment timelines and tasks. Meaningful: This objective provides infrastructure that significantly improves communications, workflow, and data sharing between individuals and especially sites.

4. 4 Q2 Objective #1 Objective #1: Deployment of groupware solutions to complement and/or replace Intranets.com Supported Goals: Revenue, Cash Flow, Engine Tasks: Determine appropriate applications to deploy in order of priority Research most significant needs Select applications Develop Deployment plan for each application Assess requirements Review with effected staff Implement application Deploy Measurements: Completion measurement: Utilization of groupware applications in day to day business Actitivity measurement: Individual tasks in each deployment plan completed, deployment of applications

5. 5 Q2 Objective #1 Reporting For Staff (Sample) Objective #1: Deployment of groupware solutions to complement and/or replace Intranets.com Supported Goals: Revenue, Cash Flow, Engine Tasks: 1.Determine appropriate applications to deploy in order of priority 2.Research most significant needs 3.Select applications 4.Develop Deployment plan for each application Overall Status

6. 6 Q2 Objective #1 Task Reporting to Department Objective #1: Deployment of groupware solutions to complement and/or replace Intranets.com Supported Goals: Revenue, Cash Flow, Engine Tasks: Determine appropriate applications to deploy in order of priority Research most significant needs Select applications Develop Deployment plan for each application Assess requirements Review with effected staff Implement application Deploy STATUS: COMPLETE Utilization of groupware applications in day to day business Individual tasks in each deployment plan completed, deployment of applications

7. 7 Q2 Objective #2 Objective #2: Deployment of VPN Software and Server in order to provide “on-site” functionality to remote and roaming users Supported Goals: Revenue, Cash Flow, Engine Criteria: Ownership: IT Infrastructure. Resources: There are sufficient hardware resources to support the expected load for the forseeable future, small capital expenditure. Doability: The objective is achievable. Realistic: The objective is realistic. Measureable: Deployment of each VPN server and client software is measureable and each can be tracked via deployment timeline and task. Meaningful: This objective provides infrastructure that significantly improves and allows secure access to email, data storage, and other infrastructure from remote and diverse locations

8. 8 Q2 Objective #2 Objective #2: Deployment of VPN Software and Server in order to provide “on-site” functionality to remote and roaming users Supported Goals: Revenue, Cash Flow, Engine Tasks: Determine cost for VPN server software Acquire server software Install software Test deployment install on small set of clients Test reliability and performance Develop training and user documentation where necessary Deploy Measurements: Completion measurement: Deployment and utilization of VPN Actitivity measurement: Individual tasks in deployment plan completed,

9. 9 Q2 Objective #2 Reporting For Staff (Sample) Objective #2: Deployment of VPN Software and Server in order to provide “on-site” functionality to remote and roaming users Supported Goals: Revenue, Cash Flow, Engine Tasks: 1.Determine cost for VPN server software 2.Acquire server software 3.Install software 4.Test deployment Overall Status

10. 10 Q2 Objective #2 Task Reporting to Department Objective #2: Deployment of VPN Software and Server in order to provide “on-site” functionality to remote and roaming users Supported Goals: Revenue, Cash Flow, Engine Tasks: Determine cost for VPN server software Acquire server software Install software Test deployment install on small set of clients Test reliability and performance Develop training and user documentation where necessary Deploy STATUS: COMPLETE Deployment and utilization of VPN Individual tasks in deployment plan completed

11. 11 Q2 Objective #3 Objective #3: System Management Server and Windows Domain / NIS Domain deployment Supported Goals: Revenue, Cash Flow, Engine, Asset management Criteria: Ownership: IT Infrastructure Resources: There are sufficient hardware resources to support the expected load for the forseeable future, small capital expenditure. Doability: The objective is achievable. Realistic: The objective is realistic. Measureable: Deployment of SMS and domain structure is measureable and each can be tracked via deployment timeline and task. Meaningful: This objective provides infrastructure that allows Remote management and troubleshooting of desktop machines Remote and automated deployment of client software updates and new installations Remote and automated software inventory Remote and automated hardware inventory Asset tracking more

12. 12 Q2 Objective #3 Objective #3: System Management Server and Windows Domain / NIS Domain deployment Supported Goals: Revenue, Cash Flow, Engine, Asset Management Tasks: Determine cost for SMS software Acquire software Install software Test deployment install on small set of clients Test reliability and performance Develop structure and design layout specific to two+ site layout Deploy Measurements: Completion measurement: Deployment and utilization of installation, full software/hardware inventory Actitivity measurement: Individual tasks in deployment plan completed

13. 13 Q2 Objective #3 Reporting For Staff (Sample) Objective #3: System Management Server and Windows Domain / NIS Domain deployment Supported Goals: Revenue, Cash Flow, Engine, Asset Management Tasks: 1.Determine cost for SMS server software 2.Acquire software 3.Install software 4.Test deployment Overall Status

14. 14 Q2 Objective #3 Task Reporting to Department Objective #3: Deployment of VPN Software and Server in order to provide “on-site” functionality to remote and roaming users Supported Goals: Revenue, Cash Flow, Engine Tasks: Determine cost for SMS software Acquire software Install software Test deployment install on small set of clients Test reliability and performance Develop structure and design layout specific to two+ site layout Deploy STATUS: COMPLETE Deployment and utilization of installation Full software/hardware inventory Individual tasks in deployment plan completed