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CTS Wireless Pilot Status Quarterly Customer Meeting January 22, 2013.

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Presentation on theme: "CTS Wireless Pilot Status Quarterly Customer Meeting January 22, 2013."— Presentation transcript:

1 CTS Wireless Pilot Status Quarterly Customer Meeting January 22, 2013

2 Pilot Objective & Scope Develop and implement a secure, enterprise Wireless service providing agency employees and guest agencies greater mobility and productivity. In Scope: Use Case #1 – Local Agency Access Use Case #2 – Guest Access Use Case #3 – Roaming Agency Access Not in Scope: BYOD access to state resources (is available using Guest Access + VPN) Public Access (internet access without any password)

3 Pilot Participants There are 4 agencies participating along with CTS. The agencies include: – DSHS – DOR – DFI – LSC (Use Case #3 - roaming access only)

4 Pilot Timeline

5 Pilot Status Customer onboarding is complete: – Customer admin training has occurred – Agency and CTS readiness activity has completed Necessary firewall changes were made Necessary IP and DHCP configuration changes were made Floor maps were loaded into the Prime Infrastructure application – All Access Points (APs) have been installed – Customers are testing Initial feedback regarding user experience is positive, however the teams are identifying and resolving issues

6 Pilot Issues Some issues discovered so far during the pilot: – Each agency has needed to work through missed onboarding prep steps during the onsite installations. – Agency application firewalls needed to be opened to allow access. – POP3 firewalls needed to be opened. – Short time-out cycles and complex passwords were difficult for users and admins. – Settings needed to be adjusted to block inappropriate sites. – Initially, logs/reports were unavailable. Guest Registration processes were not developed prior to the initial AP installs, however two options have now been configured. Automated email notification of registration was also added.

7 Client Configuration CTS shared instructions to the agencies for the creation of a Group Policy Object (GPO) which agency admins will deploy to automatically update users machines with the appropriate client configuration and user certificates when users log in to Active Directory.

8 Pilot Testing CTS provided agencies with 54 pilot test cases and encouraged agencies to supplement with additional test cases to address accessing customer- specific applications.

9 Next Steps Finish test case execution and gather results. Finish the Business Model. Finalize Business Plan by end of testing to inform the Go / No Go decision. Pending a Go decision, tear down pilot environment and build production environment

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