1. By SAWSAN HABRE LEBANESE AMERICAN UNIVERSITY AMICAL Meeting #2 June 1-3, 2005 DDS/ILL1999-2005

2. REASONS BEHIND PROVIDING DDS/ILL SERVICE Serials prices Serials prices Limited increase in Serials budget Limited increase in Serials budget Inexistence of any consortia, collaboration or cooperative agreement between academic libraries in Lebanon Inexistence of any consortia, collaboration or cooperative agreement between academic libraries in Lebanon Despite the increasing number of our subscribed DB we still need fulltext articles not found in any of these DB. Despite the increasing number of our subscribed DB we still need fulltext articles not found in any of these DB.

3. ACCESS vs. OWNERSHIP NEW COLLECTION DEVELOPMENT POLICY 1. CANCEL EXPENSIVE TITLES 2. CANCEL DUPLICATE TITLES AVAILABLE IN BYBLOS CAMPUS 3. CANCEL SOME TITLES AVAILABLE FULLTEXT IN SOME OF OUR SUBSCRIBED DATABASES FULLTEXT IN SOME OF OUR SUBSCRIBED DATABASES

4. BORROWING/LENDING POLICY 1. FACULTY: 50 per year 2. STAFF: 25 per year 3. STUDENTS: GRADUATE: 25 requests per semester GRADUATE: 25 requests per semester UNDERGRADUATE: 10 requests per semester UNDERGRADUATE: 10 requests per semester

5. WHO ARE OUR SUPPLIERS? BLL: OPENED A DEPOSIT ACCOUNT SINCE BLL: OPENED A DEPOSIT ACCOUNT SINCE 1999. REQUESTS SENT BY E-MAIL, MATERIALS RECEIVED BY NORMAL MAIL. 1999. REQUESTS SENT BY E-MAIL, MATERIALS RECEIVED BY NORMAL MAIL. AUB: ANNUAL SUBSCRIPTION ($2000) AUB: ANNUAL SUBSCRIPTION ($2000) ENTITLES US TO PHOTOCOPY ARTICLES AND BORROW BOOKS (12) ENTITLES US TO PHOTOCOPY ARTICLES AND BORROW BOOKS (12) UMI: SINCE 2002. ORDERS BY E-MAILS, RECEIVE MATERIALS BY MAIL. UMI: SINCE 2002. ORDERS BY E-MAILS, RECEIVE MATERIALS BY MAIL.

6. SUPPLIERS-2 ERIC:TILL 2004, DOWNLOADING ERIC DOCUMENTS ONLY ERIC:TILL 2004, DOWNLOADING ERIC DOCUMENTS ONLY OTHER LOCAL INSTITUTIONS, ORGANISATIONS, MINISTRIES AND UN AGENCIES OTHER LOCAL INSTITUTIONS, ORGANISATIONS, MINISTRIES AND UN AGENCIES DESPITE THE GROWTH OF COMMERCIAL DOCUMENT SUPPLIERS (PROQUEST, SCIENCE DIRECT…) WE STILL ORDER FROM BLL BECAUSE OF THE LOW PRICES PROVIDED. ($30 vs. $10)

7. What are the problems that we are facing? Incomplete citations Incomplete citations Users do not consult our OPAC, DB, or the Web Users do not consult our OPAC, DB, or the Web Requesting the same item twice Requesting the same item twice Requesting books on order Requesting books on order Delivery methods affecting turnaround time Delivery methods affecting turnaround time Inexistence of a portal Inexistence of a portal Inexistence of a union catalog in Lebanon Inexistence of a union catalog in Lebanon Inexistence of national and public libraries in Lebanon Inexistence of national and public libraries in Lebanon Number of staff; 3 ( one full-time, 2 part-timers) Number of staff; 3 ( one full-time, 2 part-timers)

8. In order to get a broader understanding of the current use of our DDS/ILL system In order to provide better services to our users We developed a study/survey to help us in finding answers to the following questions:

9. What is the size of the population we are serving? What is the size of the population we are serving? What are the statistics for items requested? What are the statistics for items requested? What are the types of material most frequently borrowed or photocopied? What are the types of material most frequently borrowed or photocopied? What category of users use our services? What category of users use our services? What is the cost of DDS/ILL for a specific period? What is the cost of DDS/ILL for a specific period? Who are the providers that we use the most? Who are the providers that we use the most? What is the turnaround time? What is the turnaround time? What is the age of publication of the requested material? What is the age of publication of the requested material?

10. METHODOLOGY Measured the total number of requests for the period of 1999-2005 Measured the total number of requests for the period of 1999-2005 Chose randomly 1500 requests that we studied in details in order to find answers to the previous questions. Chose randomly 1500 requests that we studied in details in order to find answers to the previous questions.

11. Population of LAU in 1999 Students: 87% Students: 87% Faculty: 7% Faculty: 7% Staff: 6% Staff: 6%

12. Population of LAU in 2005 Students: 88% Students: 88% Faculty: 6% Faculty: 6% Staff: 6% Staff: 6%

13. Titles of books and serials in 1999 and 2005 1999 Books: 83,500 Books: 83,500 Serials: 1000 Serials: 1000 DB: 1 (CD) DB: 1 (CD)2005 Books: 140,000 Books: 140,000 Serials: 945 Serials: 945 DB: 67 DB: 67

14. FINDINGS OF THE SURVEY BLL: 49% LAU: 26% AUB: 22% UMI: 2% ERIC: 1%

15. FINDINGS OF THE SURVEY Ratio of monographs vs. journal articles Number of books requested: 1296 (19.43%) Number of articles requested: 5371 (80.56%)

16. FINDINGS OF THE SURVEY Faculty: 57% Faculty: 57% Students: 33% Students: 33% Staff: 10% Staff: 10% PERCENTAGE OF FACULTY/STAFF/STUDENTS USING ILL/DDS SERVICE

17. FINDINDS OF THE SURVEY REQUESTS BY SUBJECTS Humanities: 320 Humanities: 320 Education: 277 Education: 277 Business: 178 Business: 178

18. FINDINGS OF THE SURVEY TURNAROUND TIME AUB: two days AUB: two days LAU: 24 Hours LAU: 24 Hours BLL: 14 days BLL: 14 days

19. FINDINGS OF THE SURVEY BY AGE OF PUBLICATION OF REQUESTS LAU: 2001, 2002, 2000, 2003, 1995. LAU: 2001, 2002, 2000, 2003, 1995. BLL: 1996, 1995, 2000, 2001, 1998. BLL: 1996, 1995, 2000, 2001, 1998. AUB: 2000, 1995, 1996, 1997, 1993. AUB: 2000, 1995, 1996, 1997, 1993. Most of the ILL/DDS requests were for items published within 10 years

20. Findings of the survey Materials received/not received from BLL 642 requests sent to BLL were received out of 754 requests (85%) 642 requests sent to BLL were received out of 754 requests (85%)

21. Language parameter was not studied in this survey because more than 99% of the requests were for items published in English Language parameter was not studied in this survey because more than 99% of the requests were for items published in English The cost of DDS/ILL for 2004 was $ 13,016 The cost of DDS/ILL for 2004 was $ 13,016 ($9868 are for requests from BLL) ($9868 are for requests from BLL)

22. Conclusion This study showed that our DDS/ILL system is used more heavily for photocopying serials articles than borrowing monographs This study showed that our DDS/ILL system is used more heavily for photocopying serials articles than borrowing monographs Other highlights of the study findings are: Other highlights of the study findings are: 1. Faculty are using the service more than the students

23. Conclusion-2 2.Humanities took the top place with 320 requests out of 1441 requests, followed by education, then business 3. In the education and humanities fields, the distribution of items between requests showed that the majority of requests is for ARTICLES (H: 369 articles vs. 189 books) (E:263 articles vs. 89 books) 4. British Library is the number one provider

24. Solutions DDS/ILL software DDS/ILL software Portal Portal Union catalog Union catalog Cooperative resources sharing arrangement Cooperative resources sharing arrangement Open access journals Open access journals