2. 1 Employee Health Clinic Employee Engagement Mid-Year Celebrations July 2009

3. 2 Q12 Impact Plans  Q2 – Strength:  I have the materials & equipment I need to do my work right  Q6 – Opportunity:  Someone at work encourages my development

4. 3 Celebrations  HFHS University courses (online and classroom) are part of everyone’s Performance Management goal’s for 2009 in February  Bucket Filling began March 10  Bucket Drop board hung in mailroom & decorated by Maureen & Shameeka & maintained by Maureen beginning in April

5. 4 Celebrations  Staff meetings changed from weekly to bi- weekly & time changed to 6:30 am so no one has to leave the meeting to take care of customers beginning in April  New board for daily assignments placed in break room in April  Staff began writing motivational messages for the team on it

6. 5 Celebrations  New daily assignment sheet created and used beginning in May  New TB documentation requirement card developed by the team for employees who have TB tests completed by sites other than HFHS in May

7. 6 Celebrations  Medical Assistants (our “Ladies of the clinic”) created process for assigning pre-placement screenings on a daily basis that made work flow greatly improved this year during House Officer time in June  This is a Best Practice that we should explore for consistent usage

8. 7 Celebrations  2 Engagement Inservices for 4 hours with the clinic closed during the year on subjects of the team’s choice – first once held today, 7/16/09; 2 nd date TBD  Procedure Manual continues to be worked on by the teams as this is a very labor intensive process

9. 8 CONGRATULATIONS EVERYONE ON AN EXCELLENT JOB!! BY BEING WILLING TO TAKE PART AND BECOME ENGAGED IN THESE PROCESSES, WE ARE ALL GROWING TOGETHER!!