1. Analyze This Why do we need this job? What mental and physical tasks are required? What qualifications will this employee need to do the job? How and where will the job be done?

2. Job Description Elements Title Department Reports To Date Summary Duties Education/Experience Skills

3. Job Summary Short paragraph Scope Responsibilities

4. Duties Use verbs to begin each task. Think in terms of “laundry list” or inventory. Think daily, weekly, monthly.

5. Education and Experience Differentiate between preferences and requirements. Education: How much? GED? High School? College? Post Graduate? Experience: # of years Will you substitute education for experience? Experience for education?

6. Skills Abilities Knowledge Certifications Licenses

7. Why Should We Care? What Difference Does a Good Interview and a Good Selection Make to You and Your Organization?

8. $$$ Costs of a Bad Interview/Selection Separation Costs Vacancy Costs Training Costs Performance Differential

9. Emotional Costs Unhappy employee Miserable boss Impaired teamwork Career damage

10. Real $$$$$ Losses Hiring Costs27% Training Costs 13% Lost Productivity Costs 32%

11. What Will It Cost to Replace Her? Salary: $40,000 Replacement Costs: $28,800

12. Prepare for the Interview Review Application Review Job Description Develop Questions Provide Appropriate, interruption-free environment.

13. Do I Give Information or Get Information? Ideal Talking Ratio: Interview ee : 75% Interviewer: 25% A sign of the novice interviewer is that s/he talks too much.

14. Types of Interview Questions Closed Open Leading Traditional Behavioral No-no

15. Behavioral Interviewing Emphasizes: past performance past behaviors Focuses on real-life experience Not hypothetical The best predictor of the future is the past.

16. What Did You Do When….? The easiest way to formulate a behavioral question is to ask: What did you do when… Examples: the house caught on fire, the boss fired you, you were denied a raise?

17. Behavioral Question Examples Describe a specific problem you solved for your boss. Tell me about the last time someone criticized you. What did you do? Give me an example of a goal you achieved. How did you do it?

18. No-No Race Color Sex Religion National Origin Age Disability

19. No-No Examples What church do you attend? What religious holidays do you observe? What year did you graduate from high school? Are you pregnant? Are you married? What childcare provisions do you have? To which clubs or organizations do you belong? Are you healthy? Have you ever been hospitalized? Have you been treated for alcohol or drug abuse?