1. 1 Association Board of Directors 2009-2010 Goals and Objectives August 25, 2009

2. 2 Mission Statement To protect, maintain and enhance the assets of the Corporation for the benefit of the members

3. 3 Association - Goals 2009/2010 1.Conduct Association business in a timely, competent and resident-responsive manner 2.Maintain a secure and safe community 3.Provide attractive and well-maintained buildings 4.Maintain aesthetically pleasing and healthy landscaping 5.Maintain effective lines of communication with all Villagers 6.Maintain adequate reserve funds to preserve the community in a manner that protects Villagers’ investment 7.Maintain effective and fiscally responsible management of all Association resources 8.Maintain a community-minded relationship with the Club Board 9.Maintain a financial program that supports these goals

4. 4 Goal #1 Conduct Association business in a timely, competent and resident-responsive manner (Objectives) oObjective: Develop metrics (for Board review) to measure the responsiveness and effectiveness of the Facilities Department and landscaping services oRespond to all Villager communications within 10 days of receipt

5. 5 Goal #2 Maintain a secure and safe community (Objectives) oMaintain procedures to insure compliance with state and federal senior housing laws and associated criteria oComply with the City of San Jose building and fire codes

6. 6 Goal #3 Provide attractive and well-maintained buildings ( Objectives) oProvide improved financial status reports on all major reserve projects (quarterly) oReview and update as necessary, facilities maintenance repair cycles for painting (5/10 year cycles) – deck and roof replacement and other pertinent reserve items to determine their applicability given the construction characteristics of the respective district

7. 7 Goal #4 Maintain aesthetically pleasing and healthy landscaping (Objectives) oEstablish a review process to insure landscape restoration proposals are the “best value” for the Villages oCoordinate landscape restoration efforts to adjudicate plans proposed by the contractor with the desires of the residents to smooth acceptance oDevelop a tree management plan for each district that addresses overplanting and over-growth of trees oEvaluate 7-foot tree rule in limited common areas for reasonableness

8. 8 Goal #5 Maintain effective lines of communication with all Villagers (Objectives) oContinue to develop recommendations to improve the interface and interaction between DACs and the Board oWork closely with the DACs oUpdate Villagers regarding Board actions via the Villager oPublish a periodic “From the Board” article to address or report on various matters

9. 9 Goal #6 Maintain adequate reserve funds to preserve the community in a manner that protects Villagers’ investment (Objectives) oMaintain a minimum balance in each district’s reserve fund oMaintain reserve fund schedules when at all possible and not defer obvious work that is needed

10. 10 Goal #7 Provide effective and fiscally- responsible management of all Association resources (Objectives) oIdentify measures to contain operational costs through improvements in staff efficiency and/or outsourcing oReduce Association’s total water consumption (home and irrigation) by a minimum of 5 percent this fiscal year compared to last fiscal year  Long range plans may include a reduction in turf areas and installation of Xeriscaping

11. 11 Goal #8 Maintain a community- minded relationship with the Club Board of Directors (Objectives) oImplement effective communications with the Club Board to ensure that community-wide matters are considered collectively by both Association and Club Boards oParticipate in the Club’s Board workshop program, which entails attending three workshops each year with all three community Boards. oManage in compliance with the management agreement between the Club and Association

12. 12 Goal #9 Maintain a financial program that supports these goals (Objectives) oInvestigate advantages and disadvantages of alternate methods for allocating general and administrative expenses from the Club to the Association oReview Management Agreement with Club oDevelop the annual budget in a manner that supports the Association’s goals and objectives and that allows all DACs have a voice in the process