1. Page 1 Recording of this session via any media type is strictly prohibited. Page 1 Getting Vendors in Line: Developing a Culture of Compliance and Effective Vendor Management Find out how you can increase vendor compliance through contract language and negotiation techniques. Explore key issues that affect vendors and certificate holders. And discover how to get internal teams to play ball with risk management as well…

2. Page 2 Recording of this session via any media type is strictly prohibited. Lisa Deatherage Chief Operations Officer CertFocus Lisa Deatherage is a risk transfer expert, and longstanding member of RIMS. Lisa has presented at a variety of RIMS events around the country on Risk Transfer. In her current role as Chief Operations Officer of CertFocus, Lisa has complete responsibility for customer implementation, customer service, quality assurance, training, and product development.

3. Page 3 Recording of this session via any media type is strictly prohibited. KEY CERTHOLDER ISSUES Separate Departments in various locations Disconnect between the need to use vendor versus the need for a compliant certificate Decentralized Vendor and Contract Tracking Knowledge of Staff Support from the top Standardized Insurance Requirements

4. Page 4 Recording of this session via any media type is strictly prohibited. KEY VENDOR ISSUES Do not always understanding the requirements in the contract before signing Do not pay premiums on time letting coverage lapse Change insurance agencies often making it difficult to maintain compliance Do not communicate effectively with Broker before signing agreement or after certificate is submitted.

5. Page 5 Recording of this session via any media type is strictly prohibited. CERTHOLDER FUNDAMENTALS Central Certificate tracking Methodology Standardized Workflow Centralize organization via single access point Centralize Reports Easy Access to information Accountability

6. Page 6 Recording of this session via any media type is strictly prohibited. VENDOR FUNDAMENTALS Provide clear contractual requirements Provide single collection point for certificates. Provide a sample certificate that can be easily accessed by vendor and broker. Provide a centralized communication process for both vendor and broker. Outline specific consequences for non-compliance.

7. Page 7 Recording of this session via any media type is strictly prohibited. SOLUTION Provides Centralized Tracking Methodology that can be shared among all departments, divisions and locations Creates Standardized workflow for internal and external users Scalable to allow self-service or out-sourced service Provides Centralized communication among vendor, broker and client personnel Can be easily integrated into current processes.

8. Page 8 Recording of this session via any media type is strictly prohibited. QUESTIONS, FINAL COMMENTS and CONTACT INFORMATION Lisa Deatherage Chief Operations Officer CertFocus lisa@certfocus.com 877.576.2378 www.certfocus.com lisa@certfocus.com