1. e-Services got you down?

2. What is e-Service? e-Service includes transactions via the computer: Registering for classes Dropping and withdrawing from classes Printing transcripts Printing degree audits Paying for courses Assisting faculty with on-line grading, class lists, etc.

3. Why are e-Services necessary? Reduce business costs Improved efficiency Increase productivity Increase access for students Provide immediate service 24/7

4. “Does the implementation of e-Services create stressors on employees?”

5. Why does it matter if employees experience stress? Costs U.S. employers over $200 billion annually through: Employee absenteeism Employee morale Employee retention Employee health

6. Research Methodology Web based survey to 507 MnSCU list- serve members Combination of stress related questions: Frequency scale Ranking of stressors Open ended Demographic

7. I wanted to know how often employees experience stress due to….. Technology changes Computer slowdowns Performance demands Quality of supervision Inadequate training Customer demands

8. Survey Response Rate 122 out of 507 responded 24% response rate

9. How often do you experience stress due to technology change?

10. Does age affect how often stress is experienced?

11. Does education level affect how often stress is experienced?

12. Does tech experience affect how often stress is experienced?

13. “Does the implementation of e-Services create stressors on employees?” YES…….

14. Knowing the answer is yes…. Provide support Increase communication Involve employees Provide training

15. Questions…….