1. ABCN… the missing piece

2. Why E-Business Makes Sense for Our Industry David Brensilber

3. Who is David Brensilber  Vice President of Strategic Alliances for Beyond.com  Formerly Vice President of Business Affairs at Yahoo! HotJobs

4. Beyond.com  Beyond.com powers a network of more than 11,000 niche websites & online communities –dedicated to helping business professionals, corporations and vertical communities connect with each other –by providing relevant search and networking tools for every stage of career, business and life. –Product and service categories include: careers and recruitment, HR technologies, education, search engines, life management, and networking.

5. Beyond.com Products and Service

6. What is E-Business?  Electronic Business, or "e-business” has been defined as any business process that relies on an automated information system.  In practice, e-business usually includes e- commerce. E-commerce seeks to add revenue streams using the internet to build and enhance relationships with clients and partners  E-business is more than just e-commerce. It involves business processes including electronic purchasing and supply chain management, processing orders electronically, handling customer service, and cooperating with business partners.

7. Why is E-business important to me?  Newspaper Classified Case Study  Yellow Pages  Retail

8. Partners or Competitors  Regus/HQ  American Express  Staples  Yahoo! Small Business

9. Key E-Business Focus  Research  Sales of goods and services to new customers over the internet  Customer Support  Additional revenue streams

10. Research / Sales of Goods and Services  Selling Outside of Your Four Walls  How do people research information today?  E-Business is still growing 25% each year  60% to 80% of your leads come from the internet

11. Customer Support  Client Communication  Invoice Payment  Conference Room Reservations  Electronic Communication  FAQs  HVAC

12. Additional Revenue Streams  Traditional –Word Processing –Reservations –Filing –Postage –Supplies  E-Business –Business Building Tools –Online Marketing (SEO and SEM) –Recruitment –Outsourcing –Supplies

13. Recommendations  Increase Client Knowledge  Enhance Client Communication  Website Review  Implement Online Client Support Features  Develop New Revenue Opportunities through Referral Approaches

14. Conclusion  Businesses need to develop an e- business strategy  Failure to develop an appropriate strategy could result in diminishing client base and reduced revenue  Opportunities exist to –derive additional revenue –provide better customer support  Embrace e-business simply to increase client retention

15. Thank You Now Go Double Your Revenue David Brensilber

16. ABCN… the missing piece