1. Service Provision in Disadvantaged Areas 1 June 2001 New Approaches to Health Services The Community Health Shop Deirdre Harte, Pathfinder Co-ordinator, Greater Easterhouse Partnership

2. Outline of Presentation n Greater Easterhouse Pathfinder ã Origins and Background ã 4 Pilot Projects n Greater Easterhouse Area n Community Health Shop (CHS) ã Background ã Community Involvement

3. Background to Pathfinder n Part of Government’s Working for Communities Programme (May 1998) n Broad objective: to test innovative approaches to local service delivery in priority areas n 13 Pathfinders In Scotland (1999-2002) n £200,000 Annual Budget n 4 Pilot Projects

4. Pathfinder Structure PATHFINDER STEERING GROUP - Community Representatives (6) - Glasgow City Council - Scottish Homes - G.E. Development Company - G.E.C.O.F. (Housing Co-ops) - Health Board/Primary Care Trust - Strathclyde Police - Benefits Agency - Employment Services - John Wheatley College - Scottish Executive Community Health Shop (CHS) Neighbourhood Management Youth TrackerInformation Project

5. Greater Easterhouse Area n North East of Glasgow n 3 suburbs : 15 neighbourhoods n Population: 32,000 n Mainstream Investment: £160 million (1999/00) n SIP Fund: £3,5 million (2000/2001) n Social Inclusion Partnership Status (April 1999) n Glasgow Alliance

6. Pathfinder Pilot Projects 1. Community Health Shop â a community-run facility integrating 25 health-related services under one roof. Partnership with health agencies. 2. Neighbourhood Management ã development of local community planning groups to enable residents to decide how local services are run. 3. Youth Tracker ã a support and referral service for vulnerable young people (15-18 year olds) who have fallen through the net. 4. Information Project ã a Greater Easterhouse Website on local services. 3 touch screens. Community website training course.

8. Community Health Shop: Background n Local campaign to re-locate G.P surgery (1995-1998) n Steering Group set up October 1998 n Conversion of 2 shop units n 2 staff (Co-ordinator and Administrator) n 25 services (250-300 weekly users) n NOF Funding bid (Healthy Living Centre Programme) n Company limited by guarantee (12 community directors) n SURF Award n Ministerial visits

9. Community Health Shop: Partners Steering Group Community representatives Greater Glasgow Health Board Primary Care Trust (LHCC) Greater Easterhouse Pathfinder Services Group Community and service providers Funders Pathfinder Greater Glasgow Health Board Primary Care Trust (Capital) Greater Easterhouse Partnership Glasgow City Council Scottish Enterprise Glasgow Scottish Homes Co-op Community Dividend Fund

10. Community Health Shop: Objectives Partnership: build partnership between community, service providers and key agencies Community Involvement:develop and support involvement in the planning and delivery of services Health inequalities: tackle inequalities through improving access to + range and quality of services Education and Awareness: enable local people to make positive health choices.

11. Community Health Shop: Services n G.P/Nurse Surgery n Health visitor clinic n Diabetes Support Group n Coronary Heart Disease Project n Alcohol counselling n Community Alcohol Group n Narcotics Anonymous n Healthy cooking classes n Youth Sexual Health Group n Oral health and advice n Stroke workshops n Head and neck massage n Parents’ Group/classes n Lone Parents’ Forum n Men’s Group n Benefits Agency Surgery n Money Advice Project n Job/training advice (GEDC) n Milk Token Initiative n Formula milk n Elderly Forum n Pensioners’ Club n Children’s crèche n Counselling

12. Community Health Shop : Layout

13. Community Health Shop: Community Involvement Local campaign Community Involvement Working Group Participatory Appraisal Local Open Day Services Group CHS Company Ongoing consultation / evaluation Community Consultation n Raising awareness n Identifying local needs n Facilitating feedback Community Involvement n Involvement in planning, development, delivery and evaluation of services Community Management n Community ownership (CHS company)

14. Community Health Shop:Outcomes n User involvement + community ownership n Created new services (21 services are new to the area) n Improved access to services n Reduced travelling distance to services n Raised awareness of services n Reached new people n Raised health awareness n Fostered new skills and confidence n Joint working between service providers

15. Community Health Shop: Lessons Learnt