1. Vision: Provider of Choice Sunday Times Best Companies to Work For Survey measures workplace engagement by analysising respondents’ views in a number of categories: Leadership My Company My Manager Personal Growth My Team Fair Deal Giving Something Back Wellbeing Survey entered for second time in October 2010 and results were published in March 2011 64% of staff responded (67% in 2010)

2. Vision: Provider of Choice Sunday Times Best Companies to Work For Results Best Companies Accreditation Score

3. Vision: Provider of Choice Sunday Times Best Companies to Work For Comparative Positioning based upon overall results Position compared against organisations of a similar size, of which there were 90.

4. Vision: Provider of Choice Sunday Times Best Companies to Work For Comparative Positioning based upon overall results Position compared to Top 100

5. Vision: Provider of Choice Sunday Times Best Companies to Work For Comparative Positioning based upon overall results Position compared to Equity last year

6. Vision: Provider of Choice Sunday Times Best Companies to Work For Best Result – Fair Deal

7. Vision: Provider of Choice Sunday Times Best Companies to Work For Worst Results – Wellbeing and Giving Something Back Wellbeing position compared to 90 similar sized companies

8. Vision: Provider of Choice Sunday Times Best Companies to Work For Worst Results – Wellbeing and Giving Something Back Giving Something Back position compared to 90 similar sized companies

9. Vision: Provider of Choice Sunday Times Best Companies to Work For Other Key Statements My Manager My manager is an excellent role model for me – 89 th out of 90 My manager motivates me to give my best every day – 89 th out of 90 Leadership Senior managers of this organisation do a lot of telling but not much listening – 90 th out of 90 The organisation is run on strong values/principles – 90 th out of 90 My Company I love working for this organisation– 90th out of 90 I feel proud to work for this organisation – 90th out of 90

10. Vision: Provider of Choice Sunday Times Best Companies to Work For Key Statements Personal Growth The experience I gain from this job is valuable for my future – 90th out of 90 My work is stimulating – 89th out of 90 My Team Working in this team give me a buzz– 90 th out of 90 People in my team go out of their way to help me – 90 th out of 90

11. Vision: Provider of Choice Sunday Times Best Companies to Work For Comparator positions Small Companies Poole Housing PartnershipRank 19 Mid Companies Luminus GroupRank 2 One Vision HousingRank 5 CalicoRank 6 New CharterRank 16 Chester and DistrictRank 27 Plus DaneRank 34 Great PlacesRank 37 HarvestRank 42 PennafRank 44

12. Vision: Provider of Choice October 2010 – today Development of the Business Plan Customer Service Directorate Restructure Recruitment of new Executive Directors Development of key policies/strategies Restructure and embedding of S+I (Customer Exp mgr) Establishing a performance culture (Performance Challenge) Improving communications: Executive road show Staff conference Team brief Leadership forum Currently recruiting the Staff Panel Office moves – bringing together CS Directorate Customer visibility in the organisation Moving Forward – How do we improve?

13. Vision: Provider of Choice Share the results with Staff – an honest approach Communication – continue the “conversation” Align People development activities to the categories to develop a corporate understanding Organisational Development and Cultural Change Leadership Business Planning and Performance Management Total Reward Staff Engagement Learning and Development Target – achieve Top 100 by 2013/14 as illustrated in the Business Plan Moving Forward – How do we improve?