1. E.O. 13522: Challenges, Opportunities, and Metrics Presentation to NFFE-FSC Training Conference Dr. Marick F. Masters Director, Labor@Wayne Professor of Business and Adjunct Professor of Political Science Wayne State University 255 Walter P. Reuther Library 5401 Cass Avenue Detroit, MI 48202 TEL: (313) 577-5358 E-mail: marickm@wayne.edu October 27, 2010 Reno, NV 1

2. Challenges Metrics Measurements Focus 2

3. Opportunities Improve Performance Increase Public Satisfaction Build Union and Labor-Management Cooperation 3

4. E.O. 13522 Evaluation Requirements Developing suggested measurement and metrics for the evaluation of the [National] Council and department or agency labor-management forums Collecting and disseminating information about, labor-management relations improvement efforts in the executive branch, including results achieved Evaluate and document in consultation with union representatives…,changes in employee satisfaction, manager and organizational performance resulting from the labor-management forums. Address how the department or agency will work with the exclusive representatives of its employees through its labor-management forums to develop department-, agency-, or bargaining unit-specific metrics to monitor improvements in areas such as labor-management satisfaction, productivity gains, cost savings, and other areas… Conduct a baseline assessment of the current state of Labor Relations 4

5. Metrics-Overall Goals Improve agency’s ability to accomplish mission and deliver high quality services and products Improve the quality of employee worklife Improve the labor-management relations climate 5

6. Metrics Issue Identification Mission and Service Delivery Employee Satisfaction Labor-Management Relations 6

7. Mission Metrics Process/Cycle Time Quality Customer Service 7

8. Labor-Management Contextual Metrics # of Disputes Nature of Disputes Other 8

9. U.S. Forest Service Strategic Goals, 2007-2012 1.Restore, Sustain, and Enhance the Nation's Forests and Grasslands 2.Provides and Sustain Benefits to the American People 3.Conserve Open Space 4.Sustain and Enhance Outdoor Recreation Opportunities 5.Maintain Basic Management Capabilities of Forest Service 9

10. Q + A 10