1. European Public Sector Information Systems Conference -- September 30, 1998 Case Study: Building the Skills that Produce Success - A Case Study from the United States Treasury Department

2. European Public Sector Information Systems Conference -- September 30, 1998 U.S. Treasury Department b Financial Management b Financial Industry Supervision b Tax Collection b Law Enforcement b Manufacturing

3. European Public Sector Information Systems Conference -- September 30, 1998 U.S. Treasury Department b 145,000 Employees b 9,300 Information Technology Employees b $1.75 Billion Per Year in IT Spending b Collects $1.7 Trillion in Annual Revenues

4. European Public Sector Information Systems Conference -- September 30, 1998 Clinger-Cohen Act of 1996 b Requires that the CIO: Assess Knowledge and Skill Needs for IRM Executives and ManagersAssess Knowledge and Skill Needs for IRM Executives and Managers Evaluate Agency ExecutivesEvaluate Agency Executives Hire, Train and Develop Execs to Improve SkillsHire, Train and Develop Execs to Improve Skills Annually Report to Agency Head on ProgressAnnually Report to Agency Head on Progress

5. European Public Sector Information Systems Conference -- September 30, 1998 “Good Business Sense” Better Leadership Leads to Better Results

6. European Public Sector Information Systems Conference -- September 30, 1998 Information Technology Workforce Improvement A Comprehensive Program

7. European Public Sector Information Systems Conference -- September 30, 1998 I/T Workforce Improvement b Identifying Needed Competencies b Establishing Executive Training Resources b Coordinating Staff Training Resources b Developing Strategies for Recruitment and Retention b Leading Government-Wide Efforts

8. European Public Sector Information Systems Conference -- September 30, 1998 Identifying Needed Competencies b Executive Level Competencies b Staff Level Competencies

9. European Public Sector Information Systems Conference -- September 30, 1998 CIO Competency Proposal Taking the Lead on Improving I/T Management

10. European Public Sector Information Systems Conference -- September 30, 1998 Step 1 -- Identify Needed Skills b CIO Council -- Core CIO Competencies b Treasury Subcommittee on I/T Skills Enhancement Commissioned University ReviewCommissioned University Review Met with top 57 IRM Managers in TreasuryMet with top 57 IRM Managers in Treasury Evaluated and Modified CIO CompetenciesEvaluated and Modified CIO Competencies Approval By Treasury CIO CouncilApproval By Treasury CIO Council

11. European Public Sector Information Systems Conference -- September 30, 1998 Approved Competencies b Policy and Organizational Competencies b Capital Planning Competencies b Managerial Competencies b Technical Competencies

12. European Public Sector Information Systems Conference -- September 30, 1998 Policy and Organizational Competencies b Mapping I/T to Mission b Budget Process b Organizational Process

13. European Public Sector Information Systems Conference -- September 30, 1998 Capital Planning Competencies b Investment Assessment b Acquisition b Implementation and Performance Measures

14. European Public Sector Information Systems Conference -- September 30, 1998 Managerial Competencies b Leadership b Process Management b People Management

15. European Public Sector Information Systems Conference -- September 30, 1998 Technical Competencies b Information Systems Architectures b Developing Technologies b Information Delivery Technology b Security b Disaster Recovery b System Life Cycle b Software Development

16. European Public Sector Information Systems Conference -- September 30, 1998 Next Steps b Approval of Competency Structure 3/12/98 b Award Assessment Study 8/10/98 b Complete Assessments 10/1598 b Develop Improvement Strategies 11/15/98 b Report to the Secretary 12/1/98

17. European Public Sector Information Systems Conference -- September 30, 1998 I/T Staff Competencies Demonstration of IRS Computer Specialist Competencies System

18. European Public Sector Information Systems Conference -- September 30, 1998 Establishing Executive Training Resources b Treasury Executive Institute --3 Programs in 1998 b Executive Tie-In to Treasury Information Technology Conference in July 1998

19. European Public Sector Information Systems Conference -- September 30, 1998 Coordinating Staff Training Resources b Meeting with CIO’s and Key Staff to Define I/T Training Needs and Capabilities b Formulating a Proposal for a Treasury School of Information Technology

20. European Public Sector Information Systems Conference -- September 30, 1998 Develop Strategies for Recruitment and Retention b Promote Bureau Action IRS 10% Retention IncentivesIRS 10% Retention Incentives Comptroller Development FundsComptroller Development Funds Joint Memorandum on FlexibilitiesJoint Memorandum on Flexibilities b Identification of Government-wide Changes Needed

21. European Public Sector Information Systems Conference -- September 30, 1998 Leading Government-Wide Education and Training Efforts b Federal CIO Council Committee b Improved CIO Competencies b “CIO University” Concept b End User Computer Skills b National Forum to Focus on Issues and Solutions

22. European Public Sector Information Systems Conference -- September 30, 1998 Lessons Learned

23. European Public Sector Information Systems Conference -- September 30, 1998 Intellectual Capital “Knowledge has become the most important fact of economic life. In the new economy, intellectual capital -- not natural resources, machinery, or even financial capital -- has become the one indispensable asset of corporations.” Thomas A. Stewart

24. European Public Sector Information Systems Conference -- September 30, 1998 Identify a Champion b Access to CIO b Knowledge of the Organization b Respect

25. European Public Sector Information Systems Conference -- September 30, 1998 Start With Core Competencies b Organization-Wide Buy-In b Tailor to Environment

26. European Public Sector Information Systems Conference -- September 30, 1998 Sound Strategy b Start with a Plan b Gain the Commitment of Leadership b Take Advantage of Successes b Keep a Business Focus on Results b Share Experiences Across the Organization

27. European Public Sector Information Systems Conference -- September 30, 1998 Participate in Government-Wide Activities b Gain the Benefit of Shared Experiences b Identify Best Practices b Identify Sources of Assistance Internal HR/Training OrganizationsInternal HR/Training Organizations Other Government AgenciesOther Government Agencies Contract AssistanceContract Assistance

28. European Public Sector Information Systems Conference -- September 30, 1998 Summary b Good Business Sense b Identify Champions b Comprehensive Approach b Establish and Agree on Baselines b Share and Seek New Ideas