1. “The Smile of the Child” Voluntary Organization for Children OPERATING 116000 EUROPEAN HOTLINE FOR MISSING CHILDREN- BEST PRACTICES

2. “THE SMILE OF THE CHILD” After The Vision of a 10 year-old Boy Andreas Yannopoulos “…The are all children and they deserve a smile. This Association will be called “The Smile of the Child”. Let’s All come together to help, together we can accomplish it…” (Abstract from Andrea’s diary, November 9 th, 1995)

3.  11 Community Homes offering permanent shelter to 287 children  A work force of 310 employees  1.800 active volunteers out of a 5.000 volunteers database 2011 SNAPSHOT IN FIGURES  Supported 1.745 families and a total of 4.465 children  264.375 phone calls received in SOS National Helpline in 2011  5.965 phone calls received in 116 000 European Hotline for Missing Children in 2011 PROFILE AT A GLANCE “THE SMILE OF THE CHILD” TODAY

4. PROFILE AT A GLANCE

5. NATIONAL CENTRE FOR MISSING AND EXPLOITED CHILDREN EUROPEAN HOTLINE FOR MISSING CHILDREN

6. 97% success in locating the missing child Covering all minimum requirements: - dealing with all categories of missing children - available 24/7 and nationwide - services both in Greek and English - professional staff- members/ not volunteers - code of conduct/operational guidelines - Free services - Follow-up on closed cases - Written protocol with Ministry of Citizen’s Protection (police, fire service and coast guard) - Data collection system

7. AMBER ALERT HELLAS AMBER Alert Hellas was launched in Greece in May 2007 and today, there are over 57 partners who assist in the efficient broadcasting of information nationally, including: MINISTRIES AND PUBLIC SERVICES TELEVISION STATIONS RADIO STATIONS INTERNET SITES INTERNET PROVIDERS & TELEPHONE OPERATORS MOBILE TELEPHONE COMPANIES PRIVATE COMPANIES VOLUNTARY ORGANISATIONS The basic concept of AMBER Alert Hellas focuses on providing immediate, reliable and detailed information to the public regarding the disappearance of a child.

8. European Child Alert Automated System Interconnection of child alert systems in Europe through a common automated platform Immediate and effective dissemination of information of a missing child in Tv Stations, Radio, Highways, public transport etc Effective cross-border cooperation

9. Northern Greece Centre of Immediate Social Intervention based in Thessalonica Central & Southern Greece Centre of Immediate Social Intervention based in Athens (Marousi, Kareas) Western Greece & Pelloponissos Centre of Immediate Social Intervention based in Patras Disaster Recovery Area in Athens International Airport El. Venizelos NATIONAL CENTRE OF IMMEDIATE SOCIAL INTERVENTION

10. Athens, Marousi & Kareas NATIONAL CENTRE OF IMMEDIATE SOCIAL INTERVENTION ThessalonicaPatras

11. Disaster Recovery Area @ Athens International Airport NATIONAL CENTRE OF IMMEDIATE SOCIAL INTERVENTION

12. Disaster Recovery Area @ Athens International Airport Our independent Disaster Recover Area will remain operational in case of emergency

13. NATIONAL CENTRE OF IMMEDIATE SOCIAL INTERVENTION Our Vehicles

14. INTERCONNECTION OF 116000 WITH 112 EUROPEAN EMERGENCY NUMBER “The Smile of the Child” has achieved the interconnection of 112 “The European Emergency Number” with 116000. When a child goes missing, any information received by 112, will be immediately transferred to 116000.

15. “COORDINATING OPERATIONAL TEAM FOR MISSING CHILDREN” The team involves: Police Fire Service Coast Guard Volunteer teams: Hellenic Rescue Team Samaritans of the Red Cross etc

16. “COORDINATING OPERATIONAL TEAM FOR MISSING CHILDREN”

17. SEEC – Southeastern European Centre for Missing & Exploited Children SEEC works under the hub of The Smile of the Child since October 2010 SEEC Key Objectives  Improving the cross-border cooperation in the field of combating the problem of missing and exploited children  Supporting the implementation of 116 000 - European Hotline Number for Missing Children in SEE countries  Encouraging the establishment of National Centers for missing and exploited children in SEE countries  Playing a leading advocacy role in the protection of children’s rights in the region

18. SEEC - what has been done so far? - selecting prospective collaborators from the region of Southeastern Europe - both public and private - on sights visits in the region - Belgrade, Serbia Sofia, Bulgaria Zagreb, Croatia Skopje, FYROM Podgorica, Montenegro - convention agreement between “The Smile of the Child” and the French Ministry of Foreign and European Affairs was signed, related to their collaboration on development of SEEC - Serbia is the first non- EU country, where 116000 will be operational by ASTRA (Anti-trafficking Action), with the support of SEEC.

19. OPERATING 116000 IN A TIME OF CRISIS Even in such difficult times, we have to stand on the side of children Supporting the children is everyone’s responsibility And as Andreas said 17 years ago: “Let’s all come together to help, together we can accomplish it”

20. RAISING AWARENESS OF 116000 Public Awareness Week for Missing Children 21 – 28/05/2012 Publicizing Safety tips, Registration instructions for AMBER ALERT HELLAS through cell phone, true stories of missing children www.hamogelo.gr social media communication sponsor : ΑΝΤΕΝΝΑ Group (Tv, radio, internet) Print ad Launch of European tv spot for 116000 through national television broadcast Distribution of 116000 bracelets and safety tips at International Athens Airport

21. RAISING AWARENESS OF 116000 Event at Zappeion Megaron, covered by all nationwide television networks -Official data on missing children by “The Smile of the Child” in Greece, Europe and USA -Official data on missing children by the Police -Presentation of the “Coordinating Operational Team for Missing Children” -Announcement of all Greek telecom companies as supporters of 116000

22. RAISING AWARENESS OF 116000 Promotion of a check list to the Police for the management of missing children cases

23. RAISING AWARENESS OF 116000 “The Smile of the Child” has been in the first place of the public’s trust for the last 5 years. (Awareness & Social Behavior Index ASBI 2011)