4 Launching the Child HelpLine A needs assessment study was first conducted.Signing memorandums of understanding.Setting up the call center.Obtaining a toll free number.Training and Workshops.Mapping resources.
5 Launching the Child HelpLine IN November 20, 2010 we celebrated the Universal Children's Day by launching the child helpline in the trial period.
6 Memoranda of Understandings Ministry of Social AffairsMinistry of Interior AffairsMinistry of EducationMinistry of HealthHuman Rights CommissionNational Society for Human RightsNational Family Safety ProgramNational Committee for ChildrenInformation Technology Telecommunications AuthoritySaudi Communications CompanyGeneral Statistics and Information interestSaudi Arabia Pediatrics AssemblyUNICEFAGFUNDMENA Child Protection Initiative
7 Setting up the call center Obtaining a toll free number:A toll free number dedicated to the prevention of child abuse and neglect2. Training and Workshops:London Amman, Local Training Individual TrainingMapping resources:List all resources and agencies available in the Kingdom that provide services to children.
8 Saudi Child HelpLine:The Child HelpLine is dedicated to the prevention of child abuse.Serving all regions of the Kingdom.staffed 12 hours a day, 5 days a week.professional crisis counselors provide assistances.Will be expanded to 24/ 7 in the future.
9 Saudi Child Helpline Awareness Campaign 1.The public and private agencies that signed memorandum with the helpline that we mention above:Ministry of Social AffairsMinistry of Interior AffairsMinistry of EducationMinistry of Health
10 Saudi Child Helpline Awareness Campaign 2. TV Ad and Information Film:At Child Helpline we want children to engage with us and tell us how they are feeling.We want to tell children that we really listen, we really care and we are here for them –any time for any problem, no matter how big or small.
11 Saudi Child Helpline Awareness Campaign 3. Hold a local conference, Brochures and roll ups and other printed materials, Newspapers, Newsletters, Webpage , social media, Interviews with the helpline manager and other NFSP officials.
12 Mechanism of operating the Helpline Receiving calls since November 2010.providing consultations.Referring the emergency cases to other social and legal agencies for immediate intervention.Collecting child abuse and neglect data.Providing monthly statistics about the abused cases and the quality of the consultations.
13 Mechanism of operating the line Identifying the reasons behind the abused children calls.Building relationships with organizations that provide services for childrenPreparing a guide to all available resources and services for children in Saudi ArabiaManaging the quality of the consultations performance and give immediate solutions
14 The challenges and difficulties that we faced Doubts from individuals and organizations about the role of Child HelpLine.Difficulty of identifying some of the cities in remote areas.Difficulty of accounting the society resources because of the huge geographical area of the kingdom.Absence of a reliable database because of the new experience in the social field.The society considers this service as an intervene in their privacy and personal life.
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