2. Principles of Information Systems, Seventh Edition2 Effective communications are essential to organizational success Define the terms communications and telecommunications and describe the components of a telecommunications system

3. Principles of Information Systems, Seventh Edition3 An unmistakable trend of communications technology is that more people are able to send and receive all forms of information over greater distances at a faster rate Identify broad categories of communications media and discuss the basic characteristics of specific media types Describe how a modem works Explain the types of telecommunications carriers today and the services they provide

4. Principles of Information Systems, Seventh Edition4 Identify the benefits associated with a telecommunications network Define the term network topology and identify five alternatives Discuss the different communications protocols and devices used for telecommunications Name three distributed processing alternatives and discuss their basic features List some telecommunications applications that organizations are benefiting from today

5. Principles of Information Systems, Seventh Edition5 An Overview Of Communications Systems Communications: the transmission of a signal by way of a medium from a sender to a receiver Signal contains a message composed of data and information In telecommunications, sender transmits a signal through a transmission medium such as a cable

6. Principles of Information Systems, Seventh Edition6 Figure 6.2: Communications and Telecommunications

7. Principles of Information Systems, Seventh Edition7 An Overview Of Communications Systems (continued) Communications can be synchronous or asynchronous Synchronous communications: the receiver gets the message instantaneously Asynchronous communications: the receiver gets the message some period of time after it is sent

8. Principles of Information Systems, Seventh Edition8 Telecommunications Telecommunications: electronic transmission of signals for communications, via telephone, radio, television, etc. Data communications: subset of telecommunications that refers to the electronic collection, processing, and distribution of data, typically between computer system hardware devices Telecommunications medium: anything that carries an electronic signal and interfaces between a sending device and a receiving device

9. Principles of Information Systems, Seventh Edition9 Figure 6.3: Elements of a Telecommunications System

10. Principles of Information Systems, Seventh Edition10 Communications Channels: Basic Communications Channel Characteristics Communication channels can be classified as simplex, half-duplex, or full-duplex Simplex channel: can transmit data in only one direction Half-duplex channel: can transmit data in either direction, but not simultaneously Full-duplex channel: permits data transmission in both directions at the same time

11. Principles of Information Systems, Seventh Edition11 Channel Bandwidth and Information- Carrying Capacity Bandwidth: the range of frequencies that an electronic signal occupies on a given transmission medium Shannon’s fundamental law of information theory: states that the information-carrying capacity of a channel is directly proportional to its bandwidth Broadband: telecommunications in which a wide band of frequencies is available to transmit information

12. Principles of Information Systems, Seventh Edition12 Types of Media Guided transmission media: communications signals are guided along a solid medium Wireless media: communications signals are sent over airwaves

13. Principles of Information Systems, Seventh Edition13 Table 6.1: Transmission Media Types

14. Principles of Information Systems, Seventh Edition14 Table 6.1: Transmission Media Types (continued)

15. Principles of Information Systems, Seventh Edition15 Modems A typical telephone line can only accommodate an analog signal (a continuous, curving signal) A computer generates a digital signal representing bits Modem: a device that translates data from digital to analog and analog to digital

16. Principles of Information Systems, Seventh Edition16 Figure 6.8: How a Modem Works

17. Principles of Information Systems, Seventh Edition17 Multiplexers Multiplexers: devices that allow several telecommunications signals to be transmitted over a single communications medium at the same time

18. Principles of Information Systems, Seventh Edition18 Figure 6.9: Use of a Multiplexer to Consolidate Data Communications onto a Single Communications Link

19. Principles of Information Systems, Seventh Edition19 Front-End Processors Front-end processors: special-purpose computers that manage communications to and from a computer system Connect a midrange or mainframe computer to hundreds or thousands of communications lines

20. Principles of Information Systems, Seventh Edition20 Figure 6.10: Front-End Processor

21. Principles of Information Systems, Seventh Edition21 Carriers and Services Local exchange carrier (LEC): a public telephone company in the United States that provides service to homes and businesses within its defined geographical area Competitive local exchange carrier (CLEC): a company that is allowed to compete with the LECs, such as a wireless, satellite, or cable service provider Long-distance carrier: a traditional long-distance phone provider, such as AT&T, Sprint, or MCI

22. Principles of Information Systems, Seventh Edition22 Switched and Dedicated Lines Switched line: a communications line that uses switching equipment to allow one transmission device to be connected to other transmission devices Dedicated line: a communications line that provides a constant connection between two points; also called a leased line

23. Principles of Information Systems, Seventh Edition23 Voice and Data Convergence Voice over Internet protocol (VoIP): the basic transport of voice in the form of a data packet using the Internet protocol IP telephony is the technology for transmitting voice communications over a network using an open standards- based Internet protocol Voice and data convergence: the integration of voice and data applications in a common environment

24. Principles of Information Systems, Seventh Edition24 WATS Wide-area telephone service (WATS): a fixed-rate long-distance telecommunications service for heavy users of voice services IN-WATS service OUT-WATS service

25. Principles of Information Systems, Seventh Edition25 ISDN Integrated services digital network (ISDN): a set of standards for integrating voice and data communications onto a single line via digital transmission over copper wire or other media ISDN requires special adapters at both ends of the transmission line ISDN Basic Rate Interface ISDN Primary Rate Interface

26. Principles of Information Systems, Seventh Edition26 Figure 6.12: ISDN Network Switching

27. Principles of Information Systems, Seventh Edition27 T-Carrier System Introduced in the 1960s to support digitized voice transmission Uses four wires and provides duplex capability T-1 carrier is capable of carrying 1.544 Mbps over copper wire; commonly used in U.S., Japan, and Canada T-3 line is capable of transmitting data at a rate of 44.736 Mbps

28. Principles of Information Systems, Seventh Edition28 Digital Subscriber Line (DSL) Digital subscriber line (DSL): a telecommunications technology that delivers high-bandwidth information to homes and small businesses over ordinary copper telephone wires Provides a transmission rate of 512 Kbps to 1.544 Mbps from the central office to the subscriber Provides a transmission rate of about 128 Kbps from the subscriber to the central office Can carry both data and voice signals

29. Principles of Information Systems, Seventh Edition29 Wireless Mobile Table 6.3: Some Wireless Data Communications Options

30. Principles of Information Systems, Seventh Edition30 Networks Computer network: the communications media, devices, and software needed to connect two or more computer systems and/or devices Network nodes: the computers and devices on the networks

31. Principles of Information Systems, Seventh Edition31 Network Types Personal area network (PAN) Local area network (LAN) Metropolitan area network (MAN) Wide area network (WAN) International network

32. Principles of Information Systems, Seventh Edition32 Network Topology Network topology: logical model that describes how networks are structured or configured

33. Principles of Information Systems, Seventh Edition33 Figure 6.15: The Basic Network Topologies

34. Principles of Information Systems, Seventh Edition34 Terminal-to-Host, File Server, and Client/Server Systems Classifications based on how computers on the network connect and interoperate Terminal-to-host: application and database reside on one host computer, and the user interacts with application and data using a “dumb” terminal File server: the application and database reside on one host computer (file server) Client/server: multiple computer platforms are dedicated to special functions such as database management, printing, communications, and program execution

35. Principles of Information Systems, Seventh Edition35 Figure 6.18: Client/Server Connection

36. Principles of Information Systems, Seventh Edition36 Interconnecting Networks: Communications Protocols Open Systems Interconnection (OSI) model Transmission Control Protocol/Internet Protocol (TCP/IP) Systems Network Architecture (SNA) IEEE 802.3 (Ethernet)

37. Principles of Information Systems, Seventh Edition37 Communications Protocols (continued) Frame Relay Asynchronous Transfer Mode (ATM) FireWire

38. Principles of Information Systems, Seventh Edition38 Wireless Communications Protocols Bluetooth IEEE 802.11b (Wi-Fi) IEEE 802.11g IEEE 802.16 (WiMax) IEEE 802.20 (MBWA)

39. Principles of Information Systems, Seventh Edition39 Wireless Communications Protocols (continued) 1G 2G 2.5G 3G Multichannel Multipoint Distribution System (MMDS)

40. Principles of Information Systems, Seventh Edition40 Network Switching Devices Private branch exchange (PBX): an on-premise switching system owned or leased by a private enterprise that interconnects its telephones and provides access to the public telephone system Bridge: a device used to connect two or more networks that use the same communications protocol Switch: a telecommunications device that routes incoming data from any one of many ports to a specific output port that will take the data toward its intended destination

41. Principles of Information Systems, Seventh Edition41 Network Switching Devices (continued) Router: a device or software in a computer that determines the next network point to which a data packet should be forwarded toward its destination Hub: a place of convergence where data arrives from one or more directions and is forwarded out in one or more other directions Gateway: a network point that acts as an entrance to another network

42. Principles of Information Systems, Seventh Edition42 Network Basics: Basic Processing Strategies Centralized processing: all processing occurs in a single location or facility Decentralized processing: processing devices are placed at various remote locations Distributed processing: computers are placed at remote locations but connected to each other via a network

43. Principles of Information Systems, Seventh Edition43 Communications Software Network operating system (NOS): systems software that controls the computer systems and devices on a network and allows them to communicate with each other Network-management software: enables a manager on a networked desktop to monitor the use of individual computers and shared hardware, scan for viruses, and ensure compliance with software licenses

44. Principles of Information Systems, Seventh Edition44 Telecommunications Applications Linking personal computers to mainframes and networks Voice mail Electronic software distribution Electronic document distribution

45. Principles of Information Systems, Seventh Edition45 Telecommunications Applications (continued) Call centers Telecommuting Videoconferencing Electronic data interchange (EDI)

46. Principles of Information Systems, Seventh Edition46 Telecommunications Applications (continued) Public network services Electronic funds transfer (EFT) Distance learning Specialized systems and services

47. Principles of Information Systems, Seventh Edition47 Summary Communications: the transmission of a signal by way of a medium from a sender to a receiver In telecommunications, the sender transmits a signal through a transmission medium such as a cable Transmission media types: twisted-pair wire cable, coaxial cable, fiber-optic cable, microwave, cellular, and infrared Telecommunications carriers can be divided into local exchange carriers, competitive local exchange carriers, and long-distance carriers

48. Principles of Information Systems, Seventh Edition48 Summary (continued) A computer network consists of the communications media, devices, and software needed to connect two or more computer systems and/or devices Network types: personal area network (PAN), local area network (LAN), metropolitan area network (MAN), wide area network (WAN), and international network Network topologies: ring, bus, hierarchical, star, and hybrid Options for how computers on a network connect: terminal-to-host, file server, and client/server

49. Principles of Information Systems, Seventh Edition49 Summary (continued) Communications protocols include the Open Systems Interconnection (OSI) model, Transmission Control Protocol/Internet Protocol (TCP/IP), IEEE 802.3 (Ethernet), etc. Network switching devices: private branch exchange (PBX), bridge, switch, router, hub, and gateway Examples of telecommunications applications are voice mail, electronic software distribution, telecommuting, videoconferencing, electronic funds transfer, and distance learning