1. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Chapter 12 Human Resource Management: Finding and Keeping the Best Employees

2. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Learning Goals 1. Explain the importance of human resource management as a strategic contributor to organizational success, and summarize the five steps in human resource planning. 2. Describe methods that companies use to recruit new employees, and explain some of the issues that make recruitment challenging. 3. Outline the five steps in selecting employees, and illustrate the use of various types of employee training and development methods. 4. Trace the six steps in appraising employee performance, and summarize the objectives of employee compensation programs. 5. Describe the ways employees can move through a company: promotion, reassignment, termination, and retirement. 6. Illustrate the effects of legislation on human resource management.

3. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Human Resource Management (HRM)  Part of the strategic process Determining human resource needs Recruiting Selecting Developing Motivating Evaluating Compensating Scheduling to………….. Achieve Organizational Goals

4. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Determining HR Needs: 5 Steps 1. Prepare HR inventory 2. Prepare job analysis, description, specification 3. Assess future human resource demand 4. Assess future supply 5. Establish a strategic plan

5. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Hiring Process o Recruit o Select Application form Interview Test Investigate Probation o Train/develop Orientation On-the-job training Apprenticeship Off-the-job training Online training Vestibule training Job simulation

6. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Recruiting External Sources Management consultants Employment agencies New graduates Former employees Competition Business associates Internships Internet HR Department Internal Sources Transfers Promotions Recommendations Retrained employees Reorganizations Selection Hiring Orientation and Training

7. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Training and Development o Orientation o On-the-job o Apprenticeship o Off-the-job o Online o Vestibule o Job simulation

8. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Performance Appraisal: Six Steps 1. Establish performance standards 2. Communicate standards 3. Evaluate performance 4. Discuss results 5. Take corrective action 6. Use results to make decisions

9. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Compensating Employees  Pay equity  Pay systems  Compensating teams  Fringe benefits

10. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Scheduling Employees to Meet Organizational and Employee Goals  Flextime plans  Home-based and other mobile work  Job-sharing  Promoting and reassigning employees  Retiring employees  Losing employees

11. Nickels 6e/Copyright © 2007 McGraw-Hill Ryerson Laws Affecting Human Resource Management o Employment equity, reverse discrimination o Laws that protect the disabled o Laws that protect older employees o Effects of legislation