1. TIME TO ACT Carol Hunt Howden Medical Centre Joy Dawson Bartholomew Medical Group – because you can!

2. Who are we? Practice profile Location Location List List Partners Partners Nurses Nurses Patients Patients

3. Where we were… Dissatisfaction - Drs, staff, patients, manager Resources - Lack of them Blame Nothing to lose Why do it? ….. because we can!

4. Where we are now… Know your practice Know your practice Shaping Shaping Testing and trying Testing and trying Backlog Backlog Start date Start date Communicate Communicate

5. What is PDSA? PLAN DO STUDY ACT.....an effective Management Tool for Change

6. Examples of PDSAs No more follow ups on Monday No more follow ups on Monday Health Care Support Worker Health Care Support Worker Telephone Consultations Telephone Consultations Repeat Prescriptions Repeat Prescriptions

7. PDSAs… Give Ownership Give Ownership Full Team Involvement Full Team Involvement Make cycle more effective Make cycle more effective

8. The results…. Happy Patients Better for Staff Better for Staff Better for Drs Better for Drs TIME TO ACT …because YOU can! …because YOU can!

9. TIME TO ACT Carol Hunt Howden Medical Centre Joy Dawson Bartholomew Medical Group – because you can!