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Published byJaden Frazier
Modified over 3 years ago
Lingwell Croft Surgery A True Story….
The Practice Practice Population = 13,200 6 WTE GPs / 3 WTE Nurses Not PMS No Nurse Practitioner No Triage 3rd Available Appointment GP-4.48 Nurse 6.18
The Bad Points Dissatisfied Staff Dissatisfied Patients Stressed GPs Overworked Nurses
The Good Points Good Building Paperless Good Quality Data Teamwork
Something Had To Be Done..
GP Capacity and Demand Analysis
Nurse Capacity and Demand Analysis
PDSAs Team Approach DNAs New Appointment System Reception Rota - Early Morning Calls Appropriateness of Appointments
PDSAs GP and Nurse Telephone Consultations Moving clinics Appointment Length Flexibility- Clinicians Book Appointments
The Effect 48% Reduction on GPs third available appointment 68% Reduction on Nurses third available appointment 90% Patients get an appointment on their day of choice
What Next? Recruit HCA Nurse Practitioner Training Improve Telephone Consultations Contingency Planning Patient Satisfaction Survey
The Aim Happy Patients Happy Reception Staff Happy Nurses Happy GPs
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On 19 th October 2015 we introduced: Urgent Appointment System (Triage) Named GP’s.
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The Abingdon Medical Practice Questionnaire January 2013 Run during October completed after GP visit 450 ed copies, 50 returned For complete.
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Outpatient Journey April Innovations in Outpatient Processes U book - Patient focused booking One point referrals – eReferrals & scanning.
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