1. Student Satisfaction Report: Pacific Oaks College Office of Institutional Research TCS Education System August 7, 2014

2. Table of Contents Background3 Executive Summary5 OIR Recommendations8 Detailed Findings9 2

3. Background This report presents findings of statistical analyses of data from the Pacific Oaks Student Satisfaction Survey over the time period from 2012 to 2014. Data were analyzed using SPSS, Version 20.0. Items in this survey primarily use five-point scales. Average item ratings of 4.0 or higher are often used as a benchmark to guide interpretation of findings. In this report, when the word “significant” is used, that means that a difference is statistically significant, i.e. a statistical significance test has been conducted. 3

4. Background 4 Survey YearModalityNumber of Survey InvitationsNumber of Survey ResponsesResponse RateSurvey Start DateSurvey End Date 2012Pasadena 64421433.2%April 09April 18 Online 1237560.9%April 09April 18 Sites NA Total 76728937.6%April 09April 18 2013Pasadena 60220734.4%April 05April 29 Online 21410147.2%April 05April 29 Sites 1684728.0%April 05April 29 Total 98435536.1%April 05April 29 2014Pasadena 46316034.6%May 19June 16 Online 28698*34.3%May 19June 16 Sites 1516442.4%May 19June 16 Total 90032235.8%May 19June 16 * 92 Students enrolled in the Summer 2014 term.

5. Executive Summary Student Satisfaction and Loyalty by Modality - Among students enrolled in Online programs and in non-Pasadena ground locations, there were no statistically significant mean differences on measures of student satisfaction and loyalty by survey administration year. - Among students enrolled in programs at the Pasadena campus there were statistically significant mean differences on the following measures of student satisfaction and loyalty between the 2014 survey administration year and earlier administration years: How satisfied are you with your overall academic experience at PO? Please rate your level of agreement with the statement, "I made the right choice by enrolling at PO.“ My overall experience at PO has met my expectations Student Satisfaction and Loyalty by School - Within the School of Cultural and Family Psychology and the School of Human Development, there were no statistically significant mean differences on measures of student satisfaction and loyalty by survey administration year. - Among students in programs of the School of Education there were statistically significant mean decreases between the 2013 and 2014 survey administration years on the following items: How satisfied are you with your overall academic experience at PO? Please rate your level of agreement with the statement, "I would recommend PO to friends / family …” My overall experience at PO has met my expectations. LMS Platform - Within the Pasadena and Online modalities, there were statistically significant decreases in student satisfaction between 2012 and 2013 (eCollege) and 2014 (Canvas) with the LMS platform in use on the following survey items: eCollege / Canvas courses are easy to navigate and use eCollege / Canvas courses are conducted effectively by PO instructors 5

6. Executive Summary Pasadena Campus – In addition to the previously described statistically significant decreases when comparing the 2014 survey administration year to the 2013 and 2012 years, the Pasadena campus experienced statistically significant decreases on the following items also: Staff's response to concerns I've expressed If I have questions I know which staff members to contact Process of registering for courses Courses are available to fit my schedule Accessibility to academic advising Overall quality of academic advising Overall experience of the practicum process Registrar's Office - Communication Business Office – Communication and Hours of Operation Promotion of Diversity – Between the 2012 and 2014 survey administration years, the Pasadena campus experienced statistically significant declines in mean student agreement that the following aspects of diversity are promoted at Pacific Oaks College: Faculty and staff create safe environments … Course content is balanced and inclusive … Developmental education is practiced by accommodating different learning styles … Inclusive classroom and co-curricular environments promote mutual respect … I feel actively engaged in the learning process 6

7. Executive Summary Attainment of Professional Skills - Between 2012 and 2014 the Pasadena campus experienced statistically significant declines in mean student agreement that Pacific Oaks College has helped them attain the following skill areas: Multicultural competence Professional practice skills Ability to behave in a professional manner Interest Levels in Possible New Services for Students - Across all possible new services and across all modalities, there have been no statistically significant changes in student interest level over the time period from 2012 to 2014. 7

8. OIR Recommendations Pasadena Campus – Mean ratings on key measures of student satisfaction and loyalty, as well as other satisfaction survey items, have shown statistically significant decreases between 2014 and earlier administrations of the annual student satisfaction survey.  Recommendation : Leadership of PO should conduct research at the Pasadena campus to determine the causes of these declines, and then develop and implement strategies to improve levels of student satisfaction and loyalty at the Pasadena campus. LMS Platform – The rollout of Canvas in 2014 as the Learning Management System at Pacific Oaks College saw statistically significant declines in satisfaction among both Pasadena and Online students when compared to eCollege.  Recommendation : Leadership of PO should conduct research at both the Pasadena and Online campuses to determine what factors are causing these declines from a student perspective. Once these factors have been identified, PO should develop and implement strategies to improve student satisfaction levels with Canvas. Potential New Services to Offer to Students – Across modalities across the time period from 2012 to 2014 there have been no statistically significant changes in student interest levels in any potential new service tested.  Recommendation : Leadership of PO should conduct research at both the Pasadena and Online campuses to determine what additional services students perceive would be most useful to them in terms of facilitating their academic success. PO should take these findings, validate them with quantitative research, and then develop and implement these new services, in keeping with budget constraints. Additional Research - Leadership of PO, in collaboration with OIR, should conduct statistical analysis to identify drives of student satisfaction, especially for among students at the Pasadena campus. Results of this analysis can also be used to identify survey items for possible deletion. 8

9. Measures of Satisfaction and Loyalty Measures of Satisfaction and Loyalty ¹ PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n How satisfied are you with your overall academic experience at PO? 4.34 (c) 2084.35 (c) 2004.06 (a)(b) 1564.27734.47984.33854.33434.3158 Please rate your level of agreement with the statement, "I made the right choice by enrolling at PO.“ 4.49 (c) 2014.441984.25 (a) 1524.56714.60984.46844.37434.2555 1 Items use five-point scales The Pasadena campus experienced a statistically significant decline in mean student satisfaction with their overall academic experience at Pacific Oaks in 2014 compared to 2013 and 2012. The Pasadena campus experienced a statistically significant decline in mean student agreement that they made the right choice by enrolling at Pacific Oaks when comparing 2014 to 2012. For students enrolled in online programs or in non-Pasadena ground programs, there were no statistically significant mean differences on these two items by survey administration year. 9

10. Measures of Satisfaction and Loyalty Measures of Satisfaction and Loyalty ¹ PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Please rate your level of agreement with the statement, "I would recommend PO to friends / family …” 4.442014.331984.241524.52714.59984.44844.35434.2055 My overall experience at PO has met my expectations. 4.36 (c) 2004.291974.09 (a) 1514.49714.42984.30824.42434.2255 1 Items use five-point scales Within each modality there were no statistically significant mean differences in likelihood to recommend PO across the time period from 2012 to 2014. Within the Pasadena modality, the mean rating of agreement that the student experience had met expectations in 2014 was statistically significantly lower than the mean rating in 2012. 10

11. Satisfaction and Loyalty by School Measures of Satisfaction and Loyalty ¹ Cultural and Family Psychology 2012 (a) 2013 (b) 2014 (c) Meann n n How satisfied are you with your overall academic experience at PO? 4.23624.39834.1193 Please rate your level of agreement with the statement, "I made the right choice by enrolling at PO.“ 4.50604.40834.2591 Please rate your level of agreement with the statement, "I would recommend PO to friends / family …” 4.45604.33834.2191 My overall experience at PO has met my expectations. 4.32594.25834.1190 1 Items use five-point scales Among students in programs in the School of Cultural and Family Psychology there were no statistically significant mean differences on satisfaction and loyalty items over the time period from 2012 to 2014. 11

12. Satisfaction and Loyalty by School Measures of Satisfaction and Loyalty ¹ Education 2012 (d) 2013 (e) 2014 (f) Meann n n How satisfied are you with your overall academic experience at PO? 4.00304.38 (f) 723.80 (e) 45 Please rate your level of agreement with the statement, "I made the right choice by enrolling at PO.“ 4.28294.42724.1243 Please rate your level of agreement with the statement, "I would recommend PO to friends / family …” 4.24294.43 (f) 723.98 (e) 43 My overall experience at PO has met my expectations. 4.07294.36 (f) 723.86 (e) 42 1 Items use five-point scales Among students in programs of the School of Education there were statistically significant mean decreases between the 2013 and 2014 survey administration years on the following items: How satisfied are you with your overall academic experience at PO? Please rate your level of agreement with the statement, "I would recommend PO to friends / family …” My overall experience at PO has met my expectations. 12

13. Satisfaction and Loyalty by School Measures of Satisfaction and Loyalty ¹ Human Development 2012 (g) 2013 (h) 2014 (i) Meann n n How satisfied are you with your overall academic experience at PO? 4.411894.371864.34161 Please rate your level of agreement with the statement, "I made the right choice by enrolling at PO.“ 4.551834.541844.40157 Please rate your level of agreement with the statement, "I would recommend PO to friends / family …” 4.501834.441844.42157 My overall experience at PO has met my expectations. 4.471834.381834.30156 1 Items use five-point scales Among students in programs in the School of Human Development there were no statistically significant mean differences on satisfaction and loyalty items over the time period from 2012 to 2014. 13

14. Satisfaction with Instruction and Course Work In the PAST ACADEMIC YEAR, how satisfied have you been with the: ¹ PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Quality of instruction provided by faculty 4.302124.452014.291544.08744.40984.34874.40434.2259 Consistency of instruction across faculty 4.032084.091993.871513.75724.04953.77874.12413.7458 Intellectual challenge of the course work 4.362104.391994.181524.39744.59984.54854.51434.2958 Quality of academic courses you've taken 4.392114.432004.211544.36734.59984.45864.47434.4358 Number of courses taught by my department's core faculty 4.052004.081933.811504.08634.19863.89734.32384.0754 1 Items use five-point scales Within each modality there were no statistically significant differences in mean ratings of satisfaction with instruction and course work over the time period 2012 to 2014. 14

15. Satisfaction with Academic Support In the PAST ACADEMIC YEAR, how satisfied have you been with the: ¹ PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Staff's response to concerns I've expressed 4.06 (c) 2004.07 (c) 1943.70 (a)(b) 1494.18734.25914.12854.21423.9656 Support received from my Student Advisor NA 3.93403.8658 Support received from my Academic Advisor NA 4.07423.9259 Support received from the Financial Aid Office NA 4.14434.0651 1 Items use five-point scales Within the Pasadena modality, the mean rating of satisfaction with staff responses to concerns expressed by students for 2014 was significantly lower than mean ratings of satisfaction for 2013 and 2012. 15

16. Satisfaction with Technology In the past academic year, how satisfied have you been with the : ¹ PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Quality of the classroom facilities 4.201944.411894.28154 NA 4.20414.1154 Availability of technological resources 3.84 (b)(c) 1884.45 (a) 1844.34 (a) 151 NA 3.90403.9653 Effective use of technology in courses 3.92 (b) 1994.27 (a) 1844.061534.44724.50984.39824.12414.0254 1 Items use five-point scales Among students enrolled at the Pasadena campus, mean ratings of satisfaction with the availability of technological resources in 2014 and 2013 were statistically significantly greater than 2012. Among students enrolled at non-Pasadena ground sites and online, there were no statistically significant mean differences in satisfaction with instructional technology by survey administration year. 16

17. Satisfaction with Course Registration In the past academic year, how satisfied have you been with the : 1 PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Process of registering for courses 3.922074.15 (c) 1953.71 (b) 1524.36694.58894.42774.40404.3250 Availability of courses to allow progress toward the completion of my degree 3.892034.001903.761534.61704.65974.49814.60404.55n Availability of elective courses 3.711773.841753.661314.16514.40704.09574.29314.0031 1 Items use five-point scales At the Pasadena campus, mean student satisfaction with the process of registering for courses was statistically significantly lower in 2014 than in 2013. Among students enrolled in online programs and at non-Pasadena ground sites, there were no statistically significant mean differences on survey items dealing with the course registration process by survey administration year. 17

18. Use of (School)HelpDesk Have you ever used the (school) HelpDesk (email or phone)? PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n Yes 63.2 %13265.7 %13257.3 %9052.0 %3931.6 %3135.3 %3060.5 %2644.1 %26 No 17.7 %3711.4 %2322.9 %3618.7 %1426.5 %2627.1 %2318.6 %823.7 %14 No, I’ve never had a need. 19.1 %4022.9 %4619.7 %3129.3 %2241.8 %4137.6 %3220.9 %932.2 %19 TOTAL 100.0 %209100.0 %201100.0 %157100.0 %75100.0 %98100.0 %85100.0 %43100.0 %59 Within each modality, there were no statistically significant differences in School HelpDesk usage pattern by year across the time period of 2012 to 2014. 18

19. Satisfaction with (School) HelpDesk In regards to your (school) HelpDesk experience, how satisfied have you been with the: 1 PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Time it took to resolve your issue 4.131184.081253.94834.05374.40304.31294.16254.3225 Availability of the HelpDesk staff 4.171234.051283.99874.11354.29314.31294.08264.3526 1 Items use five-point scales Within each modality, there were no statistically significant mean differences in school HelpDesk satisfaction by year across the time period of 2012 to 2014. 19

20. Academic Advising In the PAST ACADEMIC YEAR, how satisfied have you been with the: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Accessibility to academic advising 3.88 (c) 2063.89 (c) 1993.55 (a)(b) 154 NA 3.93404.1154 Accessibility to academic chair advising NA 4.18564.17753.8670 NA Quality of New Student Orientation 3.841644.031573.911273.87634.04843.84733.85414.0853 Accessibility to student services advising NA 4.23664.30924.2782 NA Overall quality of academic advising 3.85 (c) 2053.92 (c) 1953.52 (a)(b) 1534.04704.28974.08834.10424.2455 Overall experience of the practicum process 3.97 (c) 1403.89 (c) 1413.48 (a)(b) 102 NA 4.26344.4238 Overall quality of my academic program 4.312044.311964.081534.41714.60 (f) 974.28 (e) 824.33434.3957 1 Items use five-point scales In terms of academic advising, mean ratings by students at the Pasadena campus in 2014 were statistically significantly lower than mean ratings in 2013 and 2012 in the following areas: Accessibility to academic advising Overall quality of academic advising Overall experience of the practicum process 20

21. Communication and Hours of Academic Support Departments In the past academic year, how satisfied have you been with communication and hours of operation from the following departments: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Admissions - Communication4.092004.071923.891444.41704.28964.26803.98413.9656 - Hours of Operation3.981873.991753.871414.27634.16884.16764.06333.9154 Registrar's Office - Communication4.13 (c) 2034.06 (c) 1983.80 (a)(b) 1494.03674.12954.12813.95423.8256 - Hours of Operation3.991893.971813.811444.08624.09884.06774.06343.9253 Student Services (CARE) - Communication3.942013.941933.861453.96684.05954.12823.70403.7556 - Hours of Operation3.801873.971763.811424.03624.03874.12783.79333.7654 1 Items use five-point scales Within the Pasadena modality mean student satisfaction with Registrar Office communications in 2014 was statistically significantly lower when compared to 2013 and 2012. 21

22. Communication and Hours of Academic Support Departments In the past academic year, how satisfied have you been with communication and hours of operation from the following departments: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Financial Aid - Communication3.61 (b) 2013.90 (a) 1963.901473.86694.02954.10813.95423.9657 - Hours of Operation 3.731863.941813.851433.95623.98864.13774.15343.9354 Business Office - Communication3.801963.89 (c) 1883.59 (b) 143 NA 3.70403.7156 - Hours of Operation 3.781833.90 (c) 1723.61 (b) 140 NA 3.88333.7654 1 Items use five-point scales Within the Pasadena modality mean student satisfaction with Business Office communication and hours of operation were statistically significantly lower when compared to 2013 average ratings. 22

23. Communication and Hours of Academic Support Departments In the past academic year, how satisfied have you been with communication and hours of operation from the following departments: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Information Technology - Communication4.011993.991923.881464.11644.13944.06803.66413.7056 - Hours of Operation3.891873.891763.811434.13624.10864.11763.79333.7654 Library - Communication NA 3.36 (h) 423.77 (g) 56 - Hours of Operation NA 3.65343.7454 Student Accounts - Communication NA 4.06674.09954.1882 NA - Hours of Operation NA 4.13624.07874.1778 NA 1 Items use five-point scales 23

24. Library and Computer Lab Considering the past academic year, what is your level of agreement with the following statements: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Courses are available to fit my schedule. 4.04 (c) 2023.971983.70 (a) 1524.72714.47964.50824.56434.3956 Library resources and services are appropriate for my needs. 3.822023.721983.871523.99713.89963.93823.72433.8456 The library’s hours of operation fit my schedule. 3.582013.601983.70152 NA 3.52423.5556 The computer lab is appropriate for my needs. 4.012014.061984.06151 NA 3.30403.3655 The computer lab's hours of operation fit my schedule. 3.952004.081974.06151 NA 3.33403.3655 Areas for study are made available to me. 3.592013.491973.79152 NA 3.58403.5655 1 Items use five-point scales Within the Pasadena modality the mean rating of agreement that courses are available to fit student schedules in 2014 was statistically significantly lower than the mean rating of agreement in 2012. 24

25. Use of Smart Thinking Have you ever used Smart Thinking? PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n YesNA 7.0 %38.9 %5 NoNA 34.9 %1562.5 %35 I don’t know what Smart Thinking is NA 58.1 %2528.6 %16 TOTALNA 100.0 %43100.0 %56 Awareness of Smart Thinking increased among students at non-Pasadena ground sites between 2013 and 2014. 25

26. Use of ePortfolio / Canvas Have you used ePortfolio / Canvas at PO? PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n Yes 71.9 %14686.9 %17294.7 %144 NA 88.4 %3892.9 %52 No 28.1 %5713.1 %265.3 %8 NA 11.6 %57.1 %4 TOTAL 100.0 %203100.0 %198100.0 %152 NA 100.0 %43100.0 %56 Usage of a Learning Management System (LMS) – whether eCollege of Canvas - among Pasadena students has increased significantly over the time period from 2012 to 2014. 26

27. Use of ePortfolio / Canvas HelpDesk Have you ever used the ePortfolio / Canvas HelpDesk (email or phone)? PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n YesNA 64.0 %4850.0 %4943.7 %3860.5 %2644.1 %26 NoNA 13.3 %1019.4 %1923.0 %2018.6 %823.7 %14 No, I’ve never had a need. NA 22.7 %1730.6 %3033.3 %2920.9 %932.2 %19 TOTALNA 100.0 %75100.0 %98100.0 %87100.0 %43100.0 %59 Within the Online and non-Pasadena ground site modalities, there were no statistically significant differences in usage pattern of the LMS platform HelpDesk (ePortfolio and Canvas). 27

28. Satisfaction with eCollege / Canvas Considering your use of eCollege / Canvas within the past academic year, what is your level of agreement with the following statements: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n eCollege / Canvas courses are easy to navigate and use 3.65 (c) 1443.72 (c) 1723.25 (a)(b) 1444.59 (f) 714.46 (f) 973.81 (d)(e) 834.03373.7552 eCollege / Canvas courses are conducted effectively by PO instructors 3.68 (c) 1423.62 (c) 1712.97 (a)(b) 1434.01714.15 (f) 973.62 (e) 843.84373.5652 1 Items use five-point scales Within the Pasadena and Online modalities, there were statistically significant decreases in student satisfaction between 2012 and 2013 (eCollege) and 2014 (Canvas) with the LMS platform in use. 28

29. Personal Life and Course Work PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n If I have questions I know which staff members to contact. 3.652013.74 (c) 1983.37 (b) 1524.10 (f) 713.95983.71 (d) 843.79433.8755 PO provides proper channels of communication for students. 3.642003.621983.381524.13713.97983.82833.65433.8054 As a student at PO, I am able to maintain a healthy balance between my personal life and my course work / training. 3.872003.851973.771493.79713.86983.90834.07433.8555 1 Items use five-point scales Within the Pasadena and Online modalities, there were statistically significant decreases in mean student ratings of knowing who to contact if they have questions when comparing 2014 to prior years (either 2012 or 2013). 29

30. Student Safety Considering the past academic year, what is your level of agreement with the following statements: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n I am aware of (campus) Advisory / emergency action plans. 2.711982.741972.701512.67702.66972.67822.62423.0255 I feel safe and secure on campus. 3.83 (b)(c) 1974.18 (a) 1964.23 (a) 150 NA 3.43 (h) 423.84 (g) 55 I feel the information I send and receive online is secure. 4.051984.061974.031504.13714.07973.96833.98434.0454 1 Items use five-point scales Within the Pasadena and non-Pasadena ground site modalities, students reported significantly greater mean levels of agreement that they feel safe and secure on campus when comparing 2014 ratings to prior year ratings (2012 for Pasadena and 2013 for non-Pasadena ground sites). However, students indicated mean levels of agreement of generally less than 3.0 on a five-point scale in terms of awareness of advisory / emergency action plans. 30

31. Preparedness in Use of Intuit How prepared do you feel about the online student account system, Intuit? PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n 3.912003.931973.711503.92714.12983.98843.84433.8755 1 Items use five-point scales Within each modality there were no statistically significant differences in mean perceived preparedness to use Intuit over the time period of 2012 through 2014. 31

32. Use Career Services Have you used Career Services? PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n Yes 10.0 %208.6 %179.3 %142.8 %23.1 %37.1 %64.7 %23.6 %2 No 52.5 %10557.1 %11350.3 %7628.2 %2040.8 %4029.8 %2569.8 %3074.5 %41 No, but I would like to 37.5 %7534.3 %6840.4 %6169.0 %4956.1 %5563.1 %5325.6 %1121.8 %12 TOTAL 100.0 %200100.0 %198100.0 %151100.0 %71100.0 %98100.0 %84100.0 %43100.0 %55 Within each modality there were no statistically significant differences in usage patterns of Career Services over the time period of 2012 through 2014. Large percentages of students in the online modality reported that while they had not used Career Services they would like to do so. 32

33. Satisfaction with Career Services How satisfied are you with the following components of your Career Services experience: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Quality of Career Services 3.75204.24173.46133.5023.0034.0064.03373.7552 Availability of Career Services 3.60204.00173.43143.5023.0034.0063.84373.5652 1 Items use five-point scales Within each modality there were no statistically significant differences in mean ratings of satisfaction with components of the student Career Services experience over the time period of 2012 through 2014. 33

34. Promotion of Diversity Please rate your level of agreement with the following statements: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Faculty and staff create safe environments in which multiple voices and perspectives are shared and heard. 4.40 (c) 2004.341974.12 (a) 1504.41714.53984.37834.37434.0755 Course content is balanced and inclusive so that diverse perspectives are explored. 4.47 (c) 2004.391964.19 (a) 1514.58714.49984.46824.47434.2955 1 Items use five-point scales Within the Pasadena modality, average student ratings of agreement in 2014 were significantly lower than average student ratings of agreement in 2012 on the following items relating to the promotion of diversity at Pacific Oaks: Faculty and staff create safe environments in which multiple voices and perspectives are shared and heard. Course content is balanced and inclusive so that diverse perspectives are explored. 34

35. Promotion of Diversity Please rate your level of agreement with the following statements: PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Developmental education is practiced by accommodating different learning styles, cognitive abilities, and sociocultural influences in the classroom. 4.45 (c) 2004.34 (c) 1964.09 (a)(b) 1514.48714.30984.16834.51 (h) 434.16 (g) 55 Inclusive classroom and co-curricular environments promote mutual respect, reflection, critical thinking, and academic excellence. 4.46 (c) 1994.42 (c) 1974.19 (a)(b) 1504.52714.46974.51834.58434.2955 I feel actively engaged in the learning process. 4.57 (c) 2004.53 (c) 1974.29 (a)(b) 1474.44714.54964.43824.63434.4055 1 Items use five-point scales Within the Pasadena modality, average student ratings of agreement in 2014 were significantly lower than average student ratings of agreement in 2012 on the following items relating to the promotion of diversity at Pacific Oaks: Developmental education is practiced by accommodating different learning styles … Inclusive classroom and co-curricular environments promote mutual respect … I feel actively engaged in the learning process. 35

36. Attainment of Professional Skills My experiences at PO have … PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n … advanced my multicultural competence. 4.56 (c) 2004.441964.25 (a) 1504.54714.42984.37824.42434.3355 … increased my awareness of writing as an important skill in my professional life. 4.422004.271964.201504.48714.29984.26824.56434.2955 … advanced my professional practice skills. 4.41 (c) 1994.351964.18 (a) 1494.45714.40984.34824.58434.3355 … prepared me to behave in a professional manner. 4.32 (c) 1974.27 (c) 1954.03 (a)(b) 1484.31714.20984.23824.49434.2955 … improved my ability to apply theory and scholarship to practice issues. 4.391964.351954.181494.55714.33954.30824.50424.3154 1 Items use five-point scales Within the Pasadena modality, average student ratings of agreement in 2014 were significantly lower than average student ratings of agreement in 2012 on the role their experiences at Pacific Oaks played on the acquisition of the following professional skills: Multicultural competence Professional practice skills Ability to behave in a professional manner 36

37. Importance of Attributes to Overall Satisfaction PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Access to academic support services such as those provided by C.A.R.E., the library, and individual faculty 6.082146.172076.081606.11 (f) 755.63985.27 (d) 925.65435.4864 Learning the most you can from every experience 6.682146.172076.081606.72756.62986.53926.63436.6664 The academic rigor of your degree program 6.472146.502076.471606.41756.35986.32926.35436.4164 The value that PO places on each individual student 6.672146.642076.491606.67756.59986.48926.58436.5564 Being at a college that shares your vision for society 6.612146.622076.521606.60756.60986.46926.56436.5064 Within the Online modality, the mean rating of the importance played by academic support services in contributing to student satisfaction was significantly lower in 2014 than in 2012. ¹ Scale = 7-point importance scale 37

38. Importance of Attributes to Overall Satisfaction Attribute Contributing to Overall Satisfaction PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) Meann n n n n n n n Employment in a new career after graduation 6.322146.362076.591605.68756.07985.98925.79435.7564 Advancement in your current employment 6.122146.082075.911605.80756.21986.22926.37436.2264 Being able to take required courses in an online delivery mode 4.912144.782074.63160 NA 4.77434.6464 Having face to face contact with Financial Aid Counselors NA 5.30434.8464 Being able to take required courses at an instructional site/offsite cohort NA 6.72436.8064 ¹ Scale = 7-point importance scale 38

39. Interest Levels – Student Activities Student Activities PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n Not at all Interested 26.5 %5222.8 %4417.2 %2655.7 %3940.8 %4037.0 %3034.9 %1542.6 %23 Somewhat Interested 52.6 %10349.2 %9552.3 %7932.9 %2346.9 %4649.4 %4044.2 %1938.9 %21 Very Interested 20.9 %4128.0 %5430.5 %4611.4 %812.2 %1213.6 %1120.9 %918.5 %10 Total 100.0 %196100.0 %193100.0 %151100.0 %70100.0 %98100.0 %81100.0 %43100.0 %54 Within each modality there have been no statistically significant changes in interest levels in student activities over the time period 2012 to 2014. 39

40. Interest Levels – Copy Machines Copy MachinesPasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n Not at all Interested 24.0 %4717.2 %3314.7 %22 NA 42.9 %1854.5 %30 Somewhat Interested 30.1 %5928.1 %5434.7 %52 NA 31.0 %1323.6 %13 Very Interested 45.9 %9054.7 %10550.7 %76 NA 26.2 %1121.8 %12 Total 100.0 %196100.0 %192100.0 %150 NA 100.0 %42100.0 %55 Within the Pasadena and non-Pasadena modalities there have been no statistically significant changes in interest levels in copy machines over the time period 2012 to 2014. 40

41. Interest Levels – Writing Services Writing Assistance PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n Not at all Interested 21.6 %4319.6 %3823.2 %3538.0 %2731.6 %3134.1 %2826.2 %1124.1 %13 Somewhat Interested 35.2 %7030.9 %6032.5 %4945.1 %3243.9 %4340.0 %3347.6 %2038.9 %21 Very Interested 43.2 %8649.5 %9644.4 %6716.9 %1224.5 %2425.6 %2126.2 %1137.0 %20 Total 100.0 %199100.0 %194100.0 %151100.0 %71100.0 %98100.0 %82100.0 %42100.0 %54 Within each modality there have been no statistically significant changes in interest levels in writing assistance over the time period 2012 to 2014. 41

42. Interest Levels – Daytime Courses Daytime Courses PasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n Not at all Interested 40.6 %7833.3 %6430.2 %45 NA 53.5 %2364.8 %35 Somewhat Interested 24.5 %4724.0 %4629.5 %44 NA 30.2 %1325.9 %14 Very Interested 34.9 %6742.7 %8240.3 %60 NA 16.3 %79.3 %5 Total 100.0 %192100.0 %192100.0 %149 NA 100.0 %43100.0 %54 Within the Pasadena and non-Pasadena modalities there have been no statistically significant changes in interest levels in daytime courses over the time period 2012 to 2014. 42

43. Interest Levels – Career Assistance Career AssistancePasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n Not at all InterestedNA 30.2 %1322.6 %12 Somewhat Interested NA 32.6 %1432.1 %17 Very InterestedNA 37.2 %1645.3 %24 TotalNA 100.0 %43100.0 %53 Within the non-Pasadena ground location modality there have been no statistically significant changes in interest levels in career assistance over the time period 2013 to 2014. 43

44. Interest Levels – Tutoring Assistance Tutoring ServicesPasadenaOnlineSites 2012 (a) 2013 (b) 2014 (c) 2012 (d) 2013 (e) 2014 (f) 2013 (g) 2014 (h) %n%n%n%n%n%n%n%n Not at all InterestedNA 65.7 %4650.5 %4943.9 %36 NA Somewhat Interested NA 21.4 %1536.1 %3536.6 %30 NA Very InterestedNA 12.9 %913.4 %1319.5 %16 NA TotalNA 100.0 %70100.0 %97100.0 %82 NA Within the online modality there have been no statistically significant changes in interest levels in tutoring services over the time period 2012 to 2014. 44