1. Jim Matson, CTS Lead Classroom Technology Engineer jmatson@uwf.edu

2. Podium PCs CT maintains 80 generally scheduled classroom PCs Image is updated as needed; generally once a year Reimaging occurs during semester breaks Windows 7 Enterprise 64-bit Standard software suite, including: Adobe Reader Office 2010 TurningPoint Browsers: Internet Explorer, Firefox, Chrome A full list of software is available upon request

3. Podium PCs PCs are accessed with ARGONET credentials H: and I: drives mapped at login USB access provided for flash drives/advancers eDesktop (virtual computer lab) accessible Rooms with SMART Podiums also have SMART Notebook and Tools installed

4. Software Updates Critical updates delivered through UWF Windows Update server Flash, Java updated at least monthly via GPO Other software updated via GPO Major software changes addressed with reimage CT consults with the Help Desk for any incompatibility issues before pushing updates

5. Support/Troubleshooting Help Desk uses remote tools to access the classroom system, including the lectern PCs CT maintains an inventory of spare parts for classroom support CT keeps several spare PCs up and running on the bench so they are being updated A replacement Lectern PC can be up and running in a matter of minutes in the event of a failure CT uses the classroom schedule to coordinate maintenance operations around scheduled classes All podiums have laptop connections (VGA) and newer digital rooms have HDMI and VGA connections

6. Classroom Technology Orientation Orientation sessions conducted at the beginning of Fall and Spring semesters As-needed training for Summer semester One-on-one or refresher training is available anytime; contact the Help Desk to arrange a time Quick Start Guides available at the podium and on the Classroom Technology website

7. QUESTIONS

8. Jim Matson, CTS Lead Classroom Technology Engineer jmatson@uwf.edu