Presentation on theme: "Jon Mark Bolthouse Technology Projects Manager. Since last we spoke… 2,517 support tickets addressed Over 10 a day! Over 12,000 miles driven to member."— Presentation transcript:
Jon Mark Bolthouse Technology Projects Manager
Since last we spoke… 2,517 support tickets addressed Over 10 a day! Over 12,000 miles driven to member libraries 300+ PCs newly installed, replaced, or repurposed User-driven access to Overdrive now available 6+ Libraries now in the Partnership Program
Since last we spoke… Zoho Creator for SLP 16 participating Libraries (45% increase from last year) Over 9,000 registered users (25% increase) Highly customized interface developed for each participating library “I only wish we had offered to be one of your test libraries a couple summers ago. Zoho is great!” “ZOHA is the greatest, bestest, most fantastic thing ever invented!!!!!!!!!!!!!!!!!!!!!”
The 2012 Future Directions Windows 7 Network Convergence and Bandwidth increase Enterprise Wireless Enhanced Gadget Support
Windows 7 Server Work: Servers Virtualized All servers upgraded to Server 2008 R2 New Support tools tested and in place Staff and Patron Images Staff Image in production at 3 libraries +HQ ○ All new Staff PCs will receive Windows 7 Patron image almost ready ○ Security is primary concern ○ New tools needed for Windows 7
Why Windows 7? Software rapidly becoming obsolete IE 9…10…11 Firefox: Matter of when, not if Skydrive, etc… New SCLS Tools work with Windows 7 Windows 8! Deadline is April of 2014 No More support from Microsoft See Technology News Blog for more info
Bandwidth Update SCLS Work complete New equipment installed MUFN Fiber connected WiscNet work completed 28 libraries receiving bandwidth increase on BadgerNet Line TEACH approved bandwidth increase for only top 50% of libraries Work continues throughout the summer
VPN solution Badgernet Substitute Utilize private ISP for network connection over Virtual Private Network (VPN) New Core Router can handle traffic Currently undergoing lab testing Will be used at libraries where Badgernet is not a viable bandwidth solution Identifying Third-Party ISPs as partners
Network Convergence 16 Libraries completely converged Work continues throughout summer and fall Process: On-site assessment Bandwidth assessment Cabling (if necessary) Re-imaging of PCs More details on Technology News Blog!
Enterprise Wireless One year into the process…. 32 libraries now on EW Over 99.8% uptime Moving forward… EW will be W W will be LW (Legacy Wireless) Watch the TC agenda/minutes for more info
Enhanced Gadget Support Extremely popular Only one day all year when 2 or more Gadget packages not checked out! Two E-book Kits now available Wide variety of models now available Kindle Fire Kindle Touch Nook Touch Etc….
Future Directions: Tech Staff and Support Dan = Systems Administrator/Innovator Greg= Koha Reports project Leader Helpdesk and PC support ALL support calls to Helpdesk—both LINK and nonLINK New support tools for non-SCLS network PCs All installs (ordering, imaging, installing) done by one sub-team
Future Directions: Software Ninite Software upgrade tool “Instant” updates of over 200 products WSUS server “Instant” Microsoft Updates Antivirus Looking at other solutions for 2013 Office 2010 All new staff PCs receive 2010 (with Win 7) Roll-out to all PCs later in the year
Future Directions: Software Center New product from Microsoft Suite of software YOU can install at will! iTunes Adobe Digital Editions Snag-It Chrome Roll-out by end of 2012 on Windows 7 Staff PCs
Future Directions: Drupal A new Solution for Websites with many features: Calendars Event Listings RSS Feeds Photo galleries 3 websites now converted Plan moving forward: Conversion of 40+ sites to Drupal ○ Conversion over redesign Training of staff Many new features will be instantly available Major redesigns after Drupal conversion