1. Behavior Based Safety Methods of Positive Influence, An Attitude Change Col Bob Diduch, National Safety Officer Mr. Chris Hamm, CAP-USAF Director of Safety Mr. Frank Jirik, NHQ Safety

3. AF Academy Grad

4. Alaskan Grown

6. Alaska Flown UH-60L ESSS

7. Highly Informative Safety

8. So No Sleeping

9. Safety Leadership Leaders should have an effective safety program that: Puts the member in control of safety Addresses the cause of most mishaps Goes beyond common sense Focuses evaluation on the right numbers Increases personal responsibility for safety Builds positive attitudes Increases involvement and creativity Facilitates teamwork Teaches and promotes process thinking Shifts safety from priority to value

10. Puts the Member in Control of Safety Lets you (CAP members) make decisions Doesn’t have unnecessary barriers Makes you feel like you can make a difference A work smarter vs. work harder approach Puts you in control of keeping yourself safe, your friends safe, and your fellow CAP team members safe.

11. Work Smarter

12. Not Harder

13. Addresses the Causes of Most Mishaps Focuses on at-risk behaviors Helps improve attitudes, encourages and supports Focuses on behavior in a caring way Doesn’t force behavior changes With this approach it will help our members improve their safe behaviors because they choose to. In a caring way, we all become safety coaches.

14. Innovation

15. Goes Beyond Common Sense What common sense is to one, is unknown to another, biased We hear what we want to hear, but behavior is action based It avoids feelings, attitudes, or common sense It’s about program integration and creating “habits” When you see behavior you can influence behavior directly. CAP’s practices work because they are based on history and statistics, not because they sounded good.

16. Is Common Sense Common?

19. Focuses Evaluation on the Right Numbers Keeps focus on processes in your unit Leaves the number crunching at the top level You can control behaviors You can concentrate on what YOU do for safety Have you ever played a sport and watched the scoreboard the whole time? Let’s take a look!

20. FY08 FY09 FY10 A/C Accidents* 2.84 3.57 3.8 A/C Incidents 79.55 82.13 66.43 A/C Repair Costs $685k $785k $156k Vehicle Accident Rate** 0.18 0 Vehicle Incidents 3.96 3.79 7.16 Bodily Inj. Accident Rate** 3.59 1.8.79 Bodily Injury Incidents 6.79 9.2 47.6 Fatalities 2 1 0 Safety of our Members As of: 7 June 2010 * National Aircraft Accident and Incident rates per/100,000 flying hours **Rates calculated per/10,000 members National Statistics

21. Safety of our Members Safety of our Members FY10 FY11 Goal FY11 Final  A/C Accidents ¹ 1.78 1.78.98  A/C Incidents¹ 40.96 42.74 25.51  A/C Repair Costs³ $261k $261k $190k  Vehicle Accident Rate ² 0 0.16  Vehicle Incidents² 3.44 3.73 2.91  Bodily Inj. Accident Rate ² 1.15.59.32  Bodily Injury Incidents² 12.46 13.6 7.61  Fatalities 0 0 0 National Aircraft Accident and Incident rates per/100,000 flying hours Rates calculated per/10,000 members ¹ National Aircraft Accident and Incident rates per/100,000 flying hours ² Rates calculated per/10,000 members National Statistics FY11 Final As of: 30 Sep 2011 Includes $138K charge for one aircraft mishap, one a/c hull loss due to improper tie-down ropes pending. ³ Includes $138K charge for one aircraft mishap, one a/c hull loss due to improper tie-down ropes pending.

22. Safety of our Members Safety of our Members FY11 FY12 Goals FY12  A/C Accidents ¹.98.98 2.82*  A/C Incidents¹ 25.51 32.00 16.94  A/C Repair Costs³ $190k $143k $48k  Vehicle Accident Rate ².16 0.28**  Vehicle Incidents² 2.91 2.90 0.56  Bodily Inj. Accident Rate ².32.32.28  Bodily Injury Incidents² 7.61 7.6 3.92  Fatalities 0 0 0 National Aircraft Accident and Incident rates per/100,000 flying hours Rates calculated per/10,000 members ¹ National Aircraft Accident and Incident rates per/100,000 flying hours ² Rates calculated per/10,000 members National Statistics FY12 Pending FY12 Consolidation *Aircraft Accident -NTSB Final - Mechanical / 2 nd Under FAA Review **Vehicle Accident – Pending ³ Pending FY12 Consolidation *Aircraft Accident -NTSB Final - Mechanical / 2 nd Under FAA Review **Vehicle Accident – Pending As of: 03 May 2012

23. Does it have an R.P.M. Limiter?

24. Increases Personal Responsibility for Safety Accountability vs. Responsibility You can be held accountable for something, but not feel responsible Do you feel better when you want to do it? Can we hold everyone accountable for everything they do? If you feel empowered to make decisions and to get involved in an improvement process, you will feel responsible. Responsible people become the leaders of themselves and are totally committed to achieving a solid safety culture.

25. Builds Positive Attitudes Builds a “Want To” attitude vs. a “Have To” attitude Adult-Child Conversations, the “gotcha” game If safety appears to be a “gotcha” game, it promotes negativity Focus on rewards and positive feedback When you are given positive recognition for successes or efforts you feel good about yourself and what you have done. You’ll feel more responsible and go beyond the call of duty to improve safety performance.

26. Want to Attitude?

27. Increases Involvement and Creativity All accidents are preventable! How does that make you feel? Accident implies “chance occurrence” The statement implies we know enough to avoid them and could make you reluctant to admit you were injured or had a close call Never lose sight that we don’t want ANYONE to get hurt, EVER You can identify at-risk behaviors. Your promotion of behavior based safety provides methods for making this happen. Our safety program requires top-down support, from you the formal leader, that encourages bottom-up involvement.

29. Facilitates Teamwork Teamwork means everyone helps each other, always “COACH”-ing C – Care O – Observe A – Analyze C – Communicate H – Help Safety base coaching helps decrease at-risk behaviors, builds trust, and an interdependent mindset – the team thinking needed for a culture of safe habits. Teams need to take credit for all results, regardless of outcome.

30. Teamwork

31. Teaches and Promotes Process Thinking Everything we do is done by process or steps System thinkers understand the link between behavior and attitude A small change in behavior can result in a beneficial change in attitude Eventually it results in total commitment System thinkers take a broad and long term perspective look. They look beyond immediate pay-off, taking the easy road, speeding through tasks, or taking short-cuts. They understand the benefits of the bigger payoff in the future.

33. Shifts Safety from Priority to Value Safety is our PRIORITY! “YAAAAY!”..until human nature kicks in. (Late schedules, weather, etc) CAP’s vision for safety should be: Safety becomes linked to every priority in our mission, or wherever we find ourselves - even in your own yard. Safety by Example. When you demonstrate a safe way of doing something you may not see visible benefits today, but later, on some occasion, for someone, the lesson will be big. A mishap will be prevented.

34. Do you want to set this example?

35. Or this example?

36. Questions? Safety is a HABIT that only YOU can positively control!

37. Thank you!