1. Pinnacle training sep2008 Step 1: Select Department Portal Pinnacle On-line training

2. Step 2: Select Department Portal. This will take you to the Login page. Login *** Login message*** Please enter the username and password you have been supplied with. Thank-you for using your on-line service! First initial of your first name and complete last name. Username: Password: Complete email address. Step 3: Enter your Username and Password.

3. Step 4: Select services

4. Service Options: Trouble Ticket Add Subscriber and Service Add Service to Subscriber Add Location to Service Move Service Change Service Disconnect Service

5. TellieFone Email addressTelecom Admin Step 5: Enter new subscriber information. First Name Last Name User ID is optional Step 6: Select Department: Drop down menu with a list of all of your departments. Subscriber Group: In most cases this will be Administrative. Step 7: Select Service Type

6. Step 8: Enter New location information. Building Room Floor Jack

7. For Telecom Admin Use Step 10: Select date you want the service installed. X 15 Oct 2008 Step 9: Select the template for the Voice Service Type you are requesting. $159.00

8. Step 11: Enter any additional information. - New number will not be published in the Mason directory, provide the phone number that will be published. -New number will appear on other phones. -Who to see for access. Step 13: Add to Cart OR to enter additional requests Save and add another Install new service. See Pam Larkin for access. Published number will be x3-1234. Program main number and rollover as ringing appearance on x3-2345. Step 12: Enter Additional Work Order Information for the new service. -Calling Capability = NCOS -DID or Non-DID -Published

9. $159.00 Step 14: Review request. Step 16: Proceed to checkout. Step 15: Check cart entry.

10. Step 17: Place the Order OR to review the order one more time Return to Cart

11. Once you have placed the order you will be give a Request #. This is called a Pre-Order. You will be able to view your order by selecting the Orders tab in the Services section. You also have the option to print your request at any time.