1. Community Services Council Newfoundland and Labrador Annual General Meeting February 26, 2004

2. Community Services Council Newfoundland and Labrador CEO’s Report Penelope M. Rowe

3. Community Services Council Newfoundland and Labrador CSC is a social entrepreneur, evolving with the province’s needs and bringing a dynamic, creative approach to the issues of the day. At any given time, we work on numerous projects to support volunteerism and citizen engagement, to promote the integration of social and economic development, and to provide leadership in shaping public policy and building stronger communities. CSC2004

4. We do this by:  Advancing the voluntary, community-based sector  Conducting leading-edge research  Advocating policy positions  Pioneering innovative programs and services  Building bridges and cultivating collaboration  Harnessing the power of technology These activities nurture social inclusion, build social capital and improve community capacity. Community Services Council Newfoundland and Labrador CSC2004

5. VOLUNTEER CENTRE  Focus on building provincial relationships, networks  St. John’s, Happy Valley/Goose Bay, Corner Brook, Gander, Marystown  Training  Volunteer Management Series  405 participants in 11 communities: Bonavista, Chapel Arm, Clarenville, Foxtrap, Grand Bank, Happy Valley/Goose Bay, Labrador City, Lewisporte, Marystown, Placentia, St. John’s  Learning Luncheons  Promoting Volunteerism  Telegram Volunteer Profiles  Volunteer Opportunities Online  Volunteer Week 2003  Major events in 5 communities : Clarenville, Corner Brook, Gander, Happy Valley/Goose Bay, St. John’s Advancing the voluntary, community-based sector

6. CSC2004 VOLUNTEER CENTRE – Youth Initiatives  Youth Mobilizing Youth – completed June 2003  Avalon (East and West School Boards) Torbay, Ferryland, Mount Pearl, Mobile, Goulds  Labrador School Board Lake Melville, Happy Valley/Goose Bay  Youth Volunteer Corps Summer Program  50 volunteens  42 projects  1262.5 hours of volunteer effort Through partnership with Association for New Canadians – youth participated from Sri Lanka, Columbia, and Sudan Advancing the voluntary, community-based sector

7. CSC2004  partnership with federal and provincial governments  Disseminates 15,000 information packages  665 students placed in 564 organizations in 210 communities  Province-wide monitoring of 99.5% of placements  95.5% of students & 99% of sponsors interviewed rated placements “Excellent” or “Very Good”  Nearly 100% of students indicated placement supported career goals and/or they learned transferable skills and increased their knowledge in specific areas  200 Online applications through www.enVision.ca (200)www.enVision.ca Student Work And Service Program Advancing the voluntary, community-based sector

8. CSC2004 Advancing the voluntary, community-based sector CSC’s First Regional Office Voluntary Resources Centre Gander Opened: February 24, 2004

9. CSC2004  Provincial Voluntary Sector Research Project  13 interviewers: Gander, Glovertown, Grand Falls-Windsor, Labrador West, Lewisporte, Marystown, Peterview, Springdale, St. Albans, St. John’s, Sops Arm, Stephenville, Trepassey, and Twillingate  1154 individuals and 872 organizations surveyed  59% need more volunteers  38% difficulty recruiting board members  53% of respondents currently volunteer  35% of respondents interested in becoming more active or becoming volunteers  Impact of participation in community service (SWASP)  69% say their attitude to community service and civic responsibility was influenced  51% say it influenced their view as potential place for employment Conducting leading-edge research

10. CSC2004  Expanding Their Universe: Reshaping The Future  Nearly 50% students who responded feel that students sometimes avoid going to school or cut classes because they cannot afford the cost of participating in scheduled events.  Over 50% of all parents who responded stated they personally find it a financial hardship to pay school charges and costs.  92% of teachers stated they subsidize students who do not have money for field trips, school supplies or other school costs.  National Survey of Non profit Organizations  Consortium led by Canadian Centre of Philanthropy and Statistics Canada  Liability / Insurance / Risk Management Conducting leading-edge research

11. CSC2004 Conducting leading-edge research  Community University Research Alliance  In partnership with Memorial University faculty members  First research stipend awarded  Conference presentations  Atlantic Provinces Political Science Association Annual Conference  ARNOVA International conference  Social Welfare Policy Conference  Leadership Gap: Perception or Reality

12. CSC2004  Expanding Their Universe: Reshaping The Future  Eliminate school fees and charges;  Standardize and advertise payment plans;  Create sensitivity and awareness of social exclusion and inclusion.  Voluntary Sector Roundtable for Royal Commission  Mandatory Community Service for High School Students  Policy Internship and Fellowship Program  Building policy capacity for “regions on the periphery” Advocating policy positions

13.  Pilot program completed June 2003  15 graduates (private, public, non-profit sectors)  Results: 3 promotions 2 career changes 1 new business started All cite Leadership In Progress as a contributory factor  September 2003 – recruitment for 2 nd program  18 new participants began in January 2004 CSC2004 Pioneering innovative programs and services

14. CSC2004  Get information about programs and benefits and helps clients interpret various government manuals of income support and other government personal support programs.  275 new requests (10% increase from last year)  Where necessary helps individuals launch appeals  28 advocacy cases: assistance with income support applications and appeals, rental assistance, health related services (eg dental fillings), and justice Public Access Pioneering innovative programs and services

15. CSC2004  Information Management / Information Technology (IM/IT) Training and Technical Support Network  Newfoundland and Labrador  Nova Scotia  To help organizations integrate technology through individualized support by  Technical support line  Individual and group training  Information technology planning Pioneering innovative programs and services

16. CSC2004  Welfare to Work: the Next Generation National Forum  151 participants  Forthcoming: 3 publications  Linking with national initiatives to promote volunteerism  CSC Host Organization for Canada Volunteerism Initiative Local Network  Representatives from : Bay Roberts, Cartwright, Corner Brook, Grand Falls-Windsor, Happy Valley-Goose Bay, Placentia, St. John’s, Springdale, Witless Bay Building bridges and cultivating collaboration

17. CSC2004  Early Childhood Education and Care Forum (Indicators Project) – June 2003 In partnership with the Child Care Advocacy Association of Canada and Campaign 2000  National Child Day Event - November 2003  Public forum: “The Ins and Outs of Child Poverty”  Strengthening Cross Canada Linkages on Social Inclusion: Focus on Child and Family Poverty Building bridges and cultivating collaboration

18. CSC2004  Federation Networks of Voluntary Organizations  National Portal for the Voluntary Sector Networks  Voluntary Sector Forum  Voluntary Sector Human Resources Council Study  Knowledge Development Centre  Research Advisory Committee  Voluntary Sector Initiative Information Management / Information Technology Training Support Network  Social Sciences and Humanities Research Council  Joint Government Voluntary, Community-based Committee (Newfoundland and Labrador) Building bridges and cultivating collaboration

19. CSC2004 Harnessing the power of technology  Members: 1657 (50+% increase since 2002)  Orientations: 400+ people from 300 VCBO’s  Sessions: 1145 per day almost 99% “repeat visitors”  Visits: 35,488 in January 2004;  Visits: 94 countries and 6 continents;  Web sites hosted: 73 live, 119 others in process  Gander Office

20. CSC2004 Evaluation - Phase I Highlights (survey of approximately 200 VCBOs)  81% usage 6 months or more  53% have been using enVision.ca for over 1 year  17% got funding information; 62% were approved  90% say enVision.ca has increased public awareness about the voluntary sector.  80% say enVision.ca has reduced geographic isolation Harnessing the power of technology

21. Training and Technical Support  Training for voluntary organizations:  400+ people from 38 communities and 300 VCBOs ( Baie Verte, Bonavista, Carbonear, Clarenville, Codroy Valley, Corner Brook, Deer Lake, English Harbour, Fleur de Lys, Flowers Cove, Forteau, Fox Harbour, Gander, Grand Falls-Windsor, Green Bay, Happy Valley- Goose Bay, Labrador City, L’anse au Loup, La Scie, Lewisporte, Marystown, Musgravetown, Nain, Northern Arm, Port aux Basques, Port Hope Simpson, Port Rexton, Robert’s Arm, Roddickton, Rose Blanche, South Brook, Springdale, St. Anthony, St. Catherine’s, St. John’s, Stephenville, Wabush)  Online Training began Dec. 2003  22 participants  1–800 technical support line  800+ calls since inception CSC2004 Harnessing the power of technology

22. Community Services Council Newfoundland and Labrador During 2003 CSC paid wages to : Employees46* Student participants51 External consultants20 Total117 * Approximately – full time CSC2004 We grow the economy

23. CSC in Newfoundland and Labrador Voluntary Sector Training 6 enVision.ca Contributors & Smart Labrador 11 Roundtables and Discussions 11 enVision.ca Orientation Sessions 32 Gander Office YMY Labrador Placements 2 SWASP Placements 214 Locations YMY Avalon Placements 6 February 2004 St. John’s Office We grow communities

24. Contributors, Funders and Donors ACOA Canadian Rural Partnerships Clarica Inc Community Youth Network (CYN) Great West Life HRDC – Youth Services Health and Community Services HRDC - LMDA Human Resources and Employment McConnell Foundation NL Liquor Commission Office of Learning Technology Memorial University of Newfoundland Petro Canada Strategic Social Plan Summer Career Placement Social Sciences and Humanities Council United Way VOCM Cares Foundation Volunteer Canada – CVI Voluntary Sector Initiative Youth Services and Post Secondary Education We appreciate financial support from: CSC2004

25. Community Services Council Newfoundland and Labrador 2003 Board of Directors Executive: Kevin Breen, PresidentSheree Snow, Treasurer Ray Hawco, Vice PresidentGlenda Janes, Secretary Directors: Barbara BarryRichard Beaton Lloyd DaltonDon Hutchens Simone Kielley Edwina Kirkland Kathleen Kufeldt Luanne Leamon Fay MatthewsBob Oxley Dave Power Melba Rabinowitz Jamie SmithChristine Snow Mike Wadden CSC2004

26. Community Services Council Newfoundland and Labrador Penelope M. Rowe, CEO Lori Johnson Louise Woodfine Kelly Anne Meadus Michael Devine SWASP Fran Locke Jodi Mahon Darren Murphy Envision.ca Pam Corrigan Calvin Canning Curtis Delaney Megan Dunphy Tammy Hapgood Neil Head Darren Newton Linda Parsons Carol Anne Ryan Leadership In Progress Deanne Engram Volunteer Centre Kim Randell-Power Policy Intern And Fellowship Program Larry Peckford CURA Kenny Curlew CSC Voluntary Resources Centre- Central Region Bettina Ford Doug Johnston Public Access Ron Day Contract Patti Powers