1. Deloitte Consulting LLP Commonwealth of Massachusetts Statewide Strategic IT Consolidation (ITC) Initiative High-Level Infrastructure Consolidation Plan Summary June 3, 2009 DRAFT – FOR DISCUSSION PURPOSES ONLY

2. - 1 - DRAFT FOR DISCUSSION PURPOSES ONLY Table of Contents 1. Executive Summary 2. IT Governance – Infrastructure Services Board 3. Enhancing ITD Service Capabilities −IT Service Catalog and Chargeback 4. High-level Infrastructure Consolidation Plan −Dependencies and Critical Success Factors −Data/Telecom Network Services −Data Center Services −Website Hosting and Portal Services −Email and Directory Services 5. Appendix

3. - 2 - DRAFT FOR DISCUSSION PURPOSES ONLY 1. Executive Summary The following key changes are envisioned as a result of infrastructure consolidation for the four IT services specified in Executive Order 510: Current State: Pre-consolidationFuture State: Post-consolidation  15+ WAN’s and decentralized agency data and voice networks  Consolidated next generation “network of networks” based on Common Network Architecture (CNA)  180+ data centers and hosting locations  2 enterprise data centers governed at the Commonwealth level based on common standards and architecture  2 Executive Offices and 14 agency websites not hosted on Mass.Gov  All Secretariat websites hosted on Mass.Gov  5 Secretariat/agency email environments maintained at the agency level  All Secretariats utilizing some form of decentralized directory services  All Secretariat email environments consolidated to MassMail (except where Federal or State mandates specify local control)  All agencies consolidated to centralized Active Directory architecture managed at the agency level (except where Federal or State mandates specify local control)

4. - 3 - DRAFT FOR DISCUSSION PURPOSES ONLY 2. IT Governance – Infrastructure Services Board (ISB) An Infrastructure Services Board (ISB) will be established with the following characteristics: Advise the CCIO regarding service planning and delivery for the infrastructure services provided by ITD Meet as a working group to apply individual business and technology perspectives for the overall benefit of the Commonwealth Provide oversight to the chargeback rate definition lifecycle and approve new fiscal year rates every July Membership shall be drawn from state employees across the Executive Department with knowledge and experience in the field of IT, with additional representatives from the Judicial and Legislative Branches, other constitutional offices, and quasi-public authorities whose entities are or become customers of ITD’s Infrastructure Services and who accept an invitation from the CCIO to participate

5. - 4 - DRAFT FOR DISCUSSION PURPOSES ONLY 3. IT Chargeback Framework There are a number of issues with the current chargeback model – High chargeback rates – duplicate/inefficient infrastructure components drives up individual IT service costs Subsidized services – Network and MassMail services are currently heavily subsidized to stay competitive Mainframe rates – mainframe chargeback rates need to be restructured to prevent rate increases in FY10+ Impact of chargeback to agency budgets – majority of IT consolidation savings is not immediate No.Expense DescriptionFY09 $ Direct Expenses 1Salaries and Fringe, etc.$ 2Hardware and Software:One time Maintenance Depreciation $ Shared Expenses 3Technology Services$ 4Security$ 5CommonHelp$ 6Additional Overhead:Management MITC Rent Project Management Infrastructure Planning $ 7Adjustments$

6. - 5 - DRAFT FOR DISCUSSION PURPOSES ONLY 3. IT Chargeback Framework – MassMail Case Study The goal of this framework is to provide transparency to the end user by breaking down chargeback costs into logical service groupings so it is clear what is contained within the overall amount. Such a model allows for ease of comparison with rates offered in other States as well as private industry. No.Expense DescriptionFY09 $ Direct Expenses 1Salaries and Fringe, etc.$503,202 2Hardware and Software:One time Maintenance Depreciation $0 $134,748 $56,021 $190,769 Shared Expenses 3Technology Services:10TB of Storage 12 Network Ports $1,183,682 $564,696 $1,748,378 4Security$0 5CommonHelp$84,229 6Additional Overhead:Management MITC Rent Project Management Infrastructure Planning $0 Subtotal$2,526,578 7Adjustments($842,176) Total$1,684,402 Rate Calculation Chargeback Allocation UnitMailboxes/Month Averaged FY10 Forecast32,950 mailboxes Monthly Rate$4.26/mailbox

7. - 6 - DRAFT FOR DISCUSSION PURPOSES ONLY 4a. High-Level Infrastructure Consolidation Plan Dependencies

8. - 7 - DRAFT FOR DISCUSSION PURPOSES ONLY 4b. High-Level Infrastructure Consolidation Roadmap

9. - 8 - DRAFT FOR DISCUSSION PURPOSES ONLY 5. Appendix  Summary of Current State Levels −Data Center Services −Website Hosting and Portal Services −Email Services −Directory Services

10. - 9 - DRAFT FOR DISCUSSION PURPOSES ONLY 5a. Data Center Services – Current State There are currently over 180 hosting locations across eight Secretariats, many of which contain mission-critical applications housed in high risk environments.

11. - 10 - DRAFT FOR DISCUSSION PURPOSES ONLY 5b. Website Hosting and Portal Services – Current State 89% of agencies are currently hosting their websites on Mass.Gov. The remaining websites will need to be consolidated onto Mass.Gov as part of the portalization effort (at the Secretariat level) to align their Information Architecture (IA) standards with the established guidelines.

12. - 11 - DRAFT FOR DISCUSSION PURPOSES ONLY 5c. Email Services – Current State A significant number of named users across the Secretariats are not currently using MassMail ITD needs to deploy additional messaging functionality (archival/retention, enhanced security, etc.) prior to migration of Secretariat users onto MassMail and centralized directory services

13. - 12 - DRAFT FOR DISCUSSION PURPOSES ONLY 5d. Directory Services – Current State ITD needs to deploy additional messaging functionality (archival/retention, enhanced security, etc.) prior to migration of Secretariat users onto MassMail and centralized directory services