1. The Flying Squad

2. Introduction The Flying Squad is a group of students who are trained in the use of a variety of software applications The Squad was introduced in 2006 at Coventry University The Flying Squad is based in the e-Learning Unit

3. There are 3 Squaddies in service, and 3 others trained up in any academic year Students range from the second year of undergraduate study to doctoral candidates They are drawn from all Faculties The work part-time They are paid in line with University practice for student employment

4. The Flying Squad can help with all aspects of technology-enhanced learning and teaching: Moodle Turnitin Online module evaluation The Wimba suite Distance learning E-portfolios Digital repository

5. Forms of support The Flying Squad provides telephone support And online support Squaddies are available to come to academics offices and provide support The Flying Squad is operational on Weekdays 9:00am - 5.00pm They are contactable via telephone, email, and skype

6. Example The Flying Squad is a service for academic staff, although students are also supported with using technologies For instance, I called the Flying Squad on various occasions when my students were unable to access Moodle during a workshop A Squaddie attended and sorted the issues while I continued to teach

7. Staff development Squaddies help academics in various ways, including: Developing skills in using technologies to teach Keeping students satisfied when technologies fail Learning about technological developments, including social media

8. Employability Squaddies can also receive support from the academics they help, for example: Advice on applying for postgraduate study References for postgraduate applications Resources on dissertation writing

9. Employability Students who work for the Flying Squad may develop a range of competencies: Communication skills Proficiency with technologies Self-confidence Autonomy Networking skills Time management skills