1. 8 th EDITION STANDARDS IMMIGRANT AND REFUGEE RESETTLEMENT Ann Morison Standards Development and Performance Measurement September 2006

2. October 15© Council on Accreditation 2005 All Rights Reserved SERVICE STANDARDS: BASICS Previously termed “S” (service) standards... that term has been retired Numbering system has been replaced and services are listed by abbreviation (IRR) in alphabetical order

3. October 15© Council on Accreditation 2005 All Rights Reserved DEFINITION Differs from the purpose standard Describes what services are provided The IRR Standards compliment and can be implemented along with related services

4. October 15© Council on Accreditation 2005 All Rights Reserved IMMIGRANT AND REFUGEE RESETTLEMENT (IRR): PURPOSE STANDARD Immigrants and refugees acquire the cross- cultural information, skills, and social support network needed to gain stability, make a positive personal and social adjustment, maintain family connections and well-being, and achieve educational, economic and civic participation goals.

5. October 15© Council on Accreditation 2005 All Rights Reserved CORE CONCEPTS: OVERVIEW Main Ideas or “PILLARS” that lend support to achieving the purpose. Each heads a SECTION PART. Scan the section to identify these important practices Every core concept is written in measurable terms – every core concept is a Program Output An Example: Collaborative, Culturally Competent Outreach “Effective, culturally competent outreach strategies connect potential service recipients with accurate, timely information about community resources and services availability and eligibility.”

6. October 15© Council on Accreditation 2005 All Rights Reserved 13 IMMIGRANT AND REFUGEE RESETTLEMENT CORE CONCEPTS IRR 1. Collaborative, Culturally Competent Outreach IRR 2. Screening and Intake IRR 3. Assessment IRR 4. Service Planning, Coordination and Monitoring IRR 5. Service Philosophy IRR 6. Transition Assistance IRR 7. Sponsoring Families, Groups, and Communities

7. October 15© Council on Accreditation 2005 All Rights Reserved 13 IMMIGRANT AND REFUGEE RESETTLEMENT CORE CONCEPTS IRR 8. Resettlement Practice IRR 9. Resettlement Practice with Separated and Unaccompanied Children IRR 10. Immigration, Citizenship, and Naturalization Legal Assistance IRR 11. Case Closing IRR 12. Aftercare and Follow-Up IRR 13. Personnel

8. October 15© Council on Accreditation 2005 All Rights Reserved DOES EVERY CORE CONCEPT APPLY TO OUR ORGANIZATION? Core Concepts may carry an NA option Organization may not serve Special Risk Populations Application for an NA continues to be a COA Standards feature

9. October 15© Council on Accreditation 2005 All Rights Reserved RESEARCH DISCUSSION EFFECTIVE PRACTICE, LIMITED GENERALIZABILITY –COMPREHENSIVE RESETTLEMENT PRACTICE WITH SEPERATED AND UNACCOMPANIED CHILDREN –IRR 9

10. October 15© Council on Accreditation 2005 All Rights Reserved RESEARCH DISCUSSION PROBABLY EFFECTIVE PRACTICE –COLLABORATIVE, CULTURALLY COMPETENT OUTREACH, IRR 1 –SKILLFUL, INDIVIDUALIZED, FAMILY- FOCUSED CULTURALLY RESPONSIVE ASSESSMENT, IRR 3 – BI-CULTURAL TRANSITION ASSISTANCE, IRR 6

11. October 15© Council on Accreditation 2005 All Rights Reserved WHAT ARE INDICATORS OF STRONG IMMIGRANT AND REFUGEE RESETTLEMENT? HEALTH AND WELFARE –IRR 2.02 –IRR 4.05 –IRR 6.05- 6.06 –IRR 9.01- 9.03 –IRR 10.01- 10.02 –IRR 13.02, IRR 13.09

12. October 15© Council on Accreditation 2005 All Rights Reserved WHAT ARE INDICATORS OF STRONG IMMIGRANT AND REFUGEE RESETTLEMENT? STRONG PURPOSE AND CLEAR PHILOSOPHY THAT CONNECTS PARTICULAR NEEDS, INTERVENTIONS, AND OUTCOMES EVIDENCE OF EFFORTS TO MEASURE GAINS APPROPRIATE FOR NEEDS AND INTERVENTIONS NO SIGNIFICANT DIFFICULTIES IMPLEMENTING CORE CONCEPTS

13. October 15© Council on Accreditation 2005 All Rights Reserved THANK YOU! Council on Accreditation 120 Wall Street, 11 th Floor New York, NY 10005 866-262-8088 www.coanet.org coainfo@coanet.org