1. ©SHRM 2008SHRM Weekly Online Survey: January 22, 20081 Behavioral Competencies Sample comprised of 417 randomly selected HR professionals. Analyzing 417 responses of 2,833 emails sent, 2,737 emails were received (response rate = 15%). Survey fielded January 22 – January 31, 2008; presentation generated on February 6, 2008. Margin of error is +/- 5%.

2. ©SHRM 2008SHRM Weekly Online Survey: January 22, 20082 Definition For the purposes of this survey, behavioral competencies are defined as the skills identified by an organization as necessary for employees to be successful in an organization and/or necessary for employees to be successful in a specific job. Examples of behavioral competencies are professionalism, customer service attributes, working collaboratively, communication skills, dependability, initiative, problem-solving, judgment, and being a team player. Behavioral competencies may be used in recruitment, hiring and selection processes, performance management, training and development, and succession planning.

3. ©SHRM 2008SHRM Weekly Online Survey: January 22, 20083 Does your organization identify behavioral competencies that would ensure an employee’s success either in a specific job or in your organization? n = 414

4. ©SHRM 2008SHRM Weekly Online Survey: January 22, 20084 For which job categories have you identified behavioral competencies? n = 276 Note: Percentages do not total 100% due to rounding. HR professionals whose organizations have not identified behavioral competencies were excluded from this analysis.

5. ©SHRM 2008SHRM Weekly Online Survey: January 22, 20085 Behavioral Competencies by Job Category Overall (317) All employees (n=194) Executive (n=8) Middle management (n=22) Non management (n=20) Differen ces by job category Yes, behavioral competencies have been identified for specific jobs only 24%14%88%82%85%Executive, middle and non manageme nt>all employees Yes, behavioral competencies have been identified for BOTH specific jobs and for the entire organization 22%42%13%9%15%All employees >middle manageme nt Yes, behavioral competencies have been identified for the entire organization 21%43%0%9%0%All employees >middle manageme nt Note: Sample sizes are based on the actual number of respondents answering the job category question; however, the percentages shown are based on the actual number of respondents by job category who answered the question using the provided response options. Blank cells indicate that no statistically significant differences were found. Respondents who indicated “No” were excluded from this analysis.

6. ©SHRM 2008SHRM Weekly Online Survey: January 22, 20086 In which of the following situations does your organization use behavioral competencies? n = 276 Note: Percentages do not total 100% as multiple response options were allowed. HR professionals whose organizations have not identified behavioral competencies were excluded from this analysis.

7. ©SHRM 2008SHRM Weekly Online Survey: January 22, 20087 What have been the outcomes of using behavioral competencies in your organization? n = 270 Note: Percentages do not total 100% as multiple response options were allowed. HR professionals whose organizations have not identified behavioral competencies were excluded from this analysis.