1. Mobysoft Presentation for: Direct Works Forum 9th June 2009 Derek Steele, Managing Director.

2. Agenda  About Mobysoft  Business Benefits Increasing Tenant Satisfaction VFM for R&M  How it Works  Summary

3.  Why do we exist Collect more rent Save money Improve satisfaction  Who do we serve? About Mobysoft

4. Back

5. About Mobysoft Back

6. About Mobysoft  Why do we exist Collect more rent Save money Improve satisfaction  Who do we serve? Nearly 40 Social Housing providers Audit Commission Show Cased  Why people buy from us? Proven Return on Investment

7. How It Works: Satisfaction Surveys Back

8. Email Alerts

9. Results Online Back

10. Results Online Back

11. Results Online Back

12. Text Surveys: Impact  Tenant Focused  Excellent Customer Service  Reduce Complaints  Increase Customer Satisfaction  Instant Notification of Issues  Real Time Visibility of Patterns  KLOE excellence criteria  Trebled Response Younger People  More choice for feedback

13. Customer Results

14. How It Works: Gas / Repairs… Back

15. Simple Concept: Highly Effective “MobileLogic prevents 2,800 wasted journeys every year saving us in excess of £70,000 per annum” Mark Fisher, Maintenance Manager Rochdale Boroughwide Housing “MobileLogic has reduced no access by 70%” Simon Pickles, Operations Director Raven Housing Trust “Routine Completed on time KPI up from 88% to 91%” Cyril Holland, Property Services Director Blackpool Coastal Housing

16. GAS: Return on Investment “First time access for gas increase of 12% ” John Osborne, Head of Gas Serving Wakefield and District Housing Trust

17. MobileLogic – How it Works Back Rules Engine

18. MobileLogic – How it Works  Modular Product  Surveys (with advanced reporting)  Repairs and Maintenance  Rent Arrears  Custom Module  The Principle  We extract all data we need from HMS  You declare rules, we configure  Off your desk

19. Summary  Managed Service Very easy to deploy Negligible ongoing support for internal IT Business class reliability  Significant Business Impact Make it very easy for tenants to report issues Improve customer satisfaction Significant savings on repairs and maintenance  Audit Commission Showcased 3 star inspection positive practice Several KLOE excellence criteria met