1. Welcome! – Audio Check Perform an Audio Check Details Press Talk or Hold CTRL Check Options > Filters< click Audio Gain Control off Check your headset when Audio is tested Please raise your hand as you enter the room

2. Welcome to Using Whiteboard and Chat for Synchronous Learning

3. Introductions Kate Tavakolian Katherine.tavakolian@montgomerycountymd.gov Patty Sundberg sundberg@carr.org

4. Ground Norms – Turn off email, phones, instant messaging tools and clear other distractions away from your training area. – Participate and prepare to be called on by name. – Raise your hand if you have an immediate question or comment. – Be patient waiting for a response to your chat messages. – If you need to leave the program, please send us a chat message and exit to the lobby.

5. Learning Objectives By the end of this training, you should be able to: Design effective whiteboard and chat exercises that maximize interaction and collaboration

6. Learning Objectives By the end of this training, you should be able to: Design effective whiteboard and chat exercises that maximize interaction and collaboration Create instructions for participants to guide them through activities that use the two tools, and

7. Learning Objectives By the end of this training, you should be able to: Design effective whiteboard and chat exercises that maximize interaction and collaboration Create instructions for participants to guide them through activities that use the two tools, and Identify instructional uses, constraints and best practices for each tool.

8. Exercise Grid

9. What do participants need to know and do? How will the slides involve the learner and transmit the content? Will learning involve using a Participant Guide? How will the facilitator and producer support the online course? BEFORE YOU BEGIN TRAINING…

10. Actively

11. Create Content

12. Actively Create Content Engage the Learner

13. Total Training Time should not be longer than 2-2.5 hours. Take Breaks! Engage your participant every 3-5minutes. Don’t go over 8 minutes max without engaging.

14. DESIGINING SLIDES

15. How to Place a Copy Level Hold in Workflows Follow the same procedures as outlined for Title holds except when you get to the “Place Hold” screen, select “Copy Level” The only time a “Copy Level” hold should be placed is for the following reasons : –Call number changes sent from Collection Management –Media Problems –Customer request a paperback version of the item

16. READER’S ADVISORY Adult Books that are currently popular Teen Books CHILDREN’S BOOKS My very first book of food, Eric Cade The World According to Humphrey, Betty Birney The London Eye Mystery, David Siobhan Like Water for Elephants Garden Plots Tinkers, by Paul Harwig Free Fall, Amjait Arocla Split, Avasthi Swati The River, Mary Jane Beaufrand

18. Checking Out Library Materials: In the Common Tasks group wizard, click Checkout. In the User ID box, either scan the patron’s ID card or enter the ID number manually. In the Item ID box, scan the item ID. Repeat this step until all items have been checked out. Click Close to exit the wizard or Check Out to New User to continue.

19. Take a break! Be back in 15 minutes

20. BEST PRACTICES RECAP

21. Using Chat Effectively

23. Best Practices Recap

24. Next Steps To Complete Your Planned Online Training