2. National Certificates in Travel & Tourism Thursday 26 June 2008

3. Programme Background Outline of New National Certificates Future Developments Q&A Finish 4.00pm

4. Background: Previous Qualifications –NC Travel/GSVQ/SGA –Lapse dates SGAs Intermediate 2 and Higher Retail Travel – 31/07/2007 (Finish 31/07/2110) Higher (Finish 31/07/2008)

5. Background (2) Modernised HN Scoping work QDT – September 06 – February 08 –Sector Skills Councils – People 1 st /Goskills –Employers –Centres –Careers Scotland

6. Design Principles: Mandatory- minimum of 36 SCQF credit points Majority of credits at the level of the award At SCQF 5 and 6, 72 SCQF points in total (12 SQA unit credits) Opportunity for the development of core skills Relationship to national occupational standards or relevant professional standards

7. The Qualifications National Certificate in Travel and Tourism at SCQF level 5 - G8YT 45 National Certificate in Travel and Tourism at SCQF level 6 - G8YV 46 Both 12 SQA credits/72 SCQF credit points

8. Qualification Structures At SCQF level 5 –6 mandatory, 6 options one of which must be at SCQF level 5 At SCQF level 6 –7 mandatory, 5 options one of which must be at SCQF level 6

9. National Certificate in Travel and Tourism at SCQF level 5 – Mandatory Units Intermediate 2 (G8YT 45) UnitCodeSCQF LevelSCQF PointsSQA Credit Value Travel and Tourism: An IntroductionDM4L 11561 Business Practices in Travel and TourismDM4M 11561 Tourist DestinationsDM4N 11561 Selling SkillsF3PJ 11561 Skills for Customer CareF38X 11561 Travel and Tourism: Enhancing Skills for EmploymentF3PL 11561

10. National Certificate in Travel and Tourism at SCQF level 6– Mandatory Units Higher UnitCodeSCQF LevelSCQF PointsSQA Credit Value Travel and Tourism: Enhancing Skills for EmploymentF3PL 11561 Structure of the Travel and Tourism IndustryDM4P12661 Marketing in Travel and Tourism : An IntroductionDM4R 12661 Tourist DestinationsDM4N 12661 Selling the Travel and Tourism ProductF3P9 12661 Skills for Customer CareF38Y 12661 Travel and Tourism Study VisitF3PA 12661

11. Options: Essentially same at both levels X codes Core skills Restrictions –One optional credit must be at the level of the award –Assessment credits (max 3) –Languages (max 3 credits)

12. New Units F3PL 11Travel and Tourism: Enhancing Skills for Employment F3PH 11Resort Representation: An Introduction F3PK 11Tour Guiding: An Introduction F3PM 11Working as Air Cabin Crew: An Introduction F3P7 12Working as Air Cabin Crew F3PD 11Airport Ground Operations: An Introduction F3P8 12Airport Ground Operations

13. Updated Units: F3PC 11Accommodation and Package Holidays F3PE 11British Isles Tourist Destinations F3PF 11European and Mediterranean Area Tourist Destinations F3PG 11Popular Longhaul Tourist Destinations F3PJ 11Selling Skills F3P9 12Selling the Travel and Tourism Product F3PA 12Travel and Tourism Study Visit F3PB 12Travel Industry: An Introduction Skills for Customer Care at SCQF level 5&6 Event Organisation at SCQF level 6 Range of hospitality units – subject to validation

14. Assessment Support Packs Will be produced for all aforementioned units Secure site via SQA coordinator Subject page will advise on availability

15. New Units – Enhancing skills for employment Mandatory on both awards Employer demand Development of personal skills/attitudes and behaviours Participate in selection interview Review and evaluate own progress

16. Tour Guiding: An Introduction Looking at types of tour guides Producing an itinerary for short guided tour (1 day coach tour in Scotland) Conducting short guided tour (5 minutes)

17. Resort Representation: An Introduction Roles and types of resort reps How airport duties and transfers should be conducted Present a welcome meeting (5 minutes)

18. Working as Air Cabin Crew At SCQF level 5 –Knowledge areas about aviation industry, terminology etc –Communication with passengers – service announcements –Service of meals At SCQF level 6 –Safety and service procedures –Duty free and tax paid goods service –Trolley merchandising

19. Airport Ground Operations At SCQF level 5 –Airline/airport terminology –Personal presentation –Dealing with passenger needs At SCQF level 6 –Airport check-in procedures –Meeting and boarding flights –Procedures for lost and mishandled baggage

20. Employability Skills New mandatory unit Further applied in study visit unit at level 6 Reinforced through other practical units e.g. cabin crew/airport ground ops/guiding New Personal Development course (no course assessment)

21. Core Skills Opportunities outlined in detail in arrangements document (section 5.2) Work Experience and Personal Development units strong carriers Core skills units in options

22. Possible Programmes – tourism slant National Certificate in Travel and Tourism at SCQF Level 5 Travel and Tourism: An Introduction Tourist Destinations Skills for Customer Care Understanding Tourism in the Local Area Communication Information and Communication Technology Business Practices in Travel and Tourism Selling Skills Travel and Tourism: Enhancing Skills for Employment Local Tourism Product Knowledge Tour Guiding: An Introduction Surface Travel

23. Possible Programmes (2) – tourism slant National Certificate in Travel and Tourism at SCQF Level 6 Structure of Travel and Tourism Tourist Destinations Skills for Customer Care The Scottish Tourism Product: An Introduction Communication Information and Communication Technology Marketing in Travel and Tourism: An Introduction Selling the Travel and Tourism Product Travel and Tourism: Enhancing Skills for Employment Travel and Tourism Study Visit Tour Guiding: An Introduction Surface Travel

24. Possible Programmes (3) – travel slant National Certificate in Travel and Tourism at SCQF Level 5 Travel and Tourism: An Introduction Tourist Destinations Skills for Customer Care Accommodation and Package Holidays Communication Information and Communication Technology Business Practices in Travel and Tourism Selling Skills Travel and Tourism: Enhancing Skills for Employment Popular Longhaul Tourist Destinations Surface Travel Resort Representation: An Introduction

25. Possible programmes (4) travel slant National Certificate in Travel and Tourism at SCQF Level 6 Structure of Travel and Tourism Tourist Destinations Skills for Customer Care Communication Travel Agency Practice and Procedures (x2) Air Travel (x2) Marketing in Travel and Tourism: An Introduction Selling the Travel and Tourism Product Travel and Tourism: Enhancing Skills for Employment Travel and Tourism Study Visit

26. Implementing the new National Certificates at Glasgow Metropolitan Key improvements Pilot of employability skills Role of courses within award/progression to HN Programme design

27. Future Developments Curriculum for Excellence –Impact on courses National Progression Awards (NPAs)

28. Contact www.sqa.org.uk Christine Keenan – Qualifications Manager –christine.keenan@sqa.org.ukchristine.keenan@sqa.org.uk Carol McEvoy – Qualifcations Officer –carol.mcevoy@sqa.org.ukcarol.mcevoy@sqa.org.uk