1. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 1 ANNUAL GENERAL MEETING Wednesday January 19, 2011 Highlights from 2010 Remarks by Liana Bagworth, President Holiday Inn, Yorkdale, Toronto

2. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 2 1) Board of Directors 2) Support Resources & Resignations 3) Vision 4) Strategic Direction 2010-11 5) ICF-GTA Chapter Board Nomination Process Agenda

3. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 3 Liana Bagworth - President, Executive Committee, Sponsorship Susan Wright - Vice-President, Executive Committee, Sponsorship Michael Lobraico - Past President, Executive Committee, Nominations, Director Member Meetings Julia von Flotow - Secretary, Executive Committee, Governance Uri Galimidi - Treasurer, Executive Committee Janice Cunning – Director, Membership Services Paul Litwack – Director at Large, Membership Services Samantha Denham – Director at Large, Marketing Catherine Thorburn – Director at Large, Fall Conference Anita Greenberg – Director at Large, Fall Conference Gerry Fryer – Director at Large, e-Newsletter Editor Patricia Elia – Director at Large, Member Meetings 1) Board of Directors 2009-2010

4. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 4 Virtual Options: Kim Leitch – Administrative contact Dianne Moon – Accounting Lorie Winter- Bookkeeper Marion Tripp – CEO Accountant: Resignations: Ron Chaiken, Stephanie Potter - Member Meetings - Resigned Angie Allan - Director at Large - Resigned Martha McDerment – Director at Large – Resigned 2) Support Resources

5. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 5 ICF-GTA will be the leading voice for the GTA Coaching community, offering services and events that reflect the Chapter’s prominence as the “go-to” place for all things Coaching. Update December, 2010 3) Vision

6. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 6 1)To increase success of membership 2)To increase skills and effectiveness 3)To raise awareness of the coaching profession 4)To provide a network for members to learn and share 5)To provide a forum wherein members can discuss issues of professional concern 6)To provide opportunities for member collaboration to share resources and solutions for their clients 4) Strategic Direction: Chapter Bylaw Requirements

7. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 7 Successful in meeting ICFI reporting requirements Created templates and agreements for member initiated – chapter endorsed events Created structure for Partnerships/Sponsorships Created structure for Member Initiated – Chapter Sponsored events Vision and Strategic Plan ready for 2011 4) Strategic Direction: Governance & Administration

8. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 8 Be Financially Viable: 1)Ensure responsible financial management 2)Develop new revenue streams 3)Increase revenues Add Value for our Members: 1)Provide opportunities and events that are meaningful to members 2)Provide opportunities for learning, networking and meeting potential clients March 25, 2010 4) Strategic Direction: Board Strategic Plan 2010- 11

9. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 9 Developed new Vision and Strategic Direction -Board Structure and Leads to achieve results Membership increase via delivering value-adding services; drive in December Fall Conference extremely successful Member initiated Newfield event provided profits Strategic Partnership/Sponsorship –Cultivate relationships that will meet objectives above and enable us to achieve our vision –CTI sponsorship, Jackie Porter –One proposal currently 4) Board Strategic Plan: Be Financially Viable

10. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 10 Research – Member Survey –Member research to better understand who our members are and what they want, and how we are meeting their needs –2010 strategic plan and portfolio action plans updated Member Initiated Partners in Prevention event – fantastic! Fall Conference – awesome! Member Meetings, Summer Gathering at the Old Mill Newfield event – workshop, tools, CCEU’s 4) Board Strategic Plan: Add Value to Members

11. Professional Services Automation ICF-GTA Greater Toronto Area Chapter Page 11 Awareness of opportunity Nov, 2010 Ask for nominations in November, 2010 Interview potentials, Dec-Jan 2011 Slate proposed at end of January, 2011 Vote for Board Members February, 2011 Introduce new Board at end of February, 2011 Term begins March 1, 2011 5) ICF-GTA Chapter Board Nomination Process