1. MODULE 4 Traffic Incident Management and The Road Ranger/TMC Operator
Module 5 will give an overview of your responsibility in the Incident Management Arena
Module 4

2. Training Objectives
Define roles, responsibilities, and goals of other agencies
Define successful management elements
Define Road Ranger/TMC objectives and functions
Define Road Ranger/TMC effectiveness
Four objectives to put what you do into
Better perspective.
Module 4

3. Definitions Traffic Incident
Any non recurring event that causes capacity reduction or increased demand
Any Body? What is a Non recurring event?
Non recurring events s are those that don’t happen at the same time or at the same location every day.
Module 4

4. Definitions Traffic Incident Management
The organized and cooperative effort of multiple agencies to detect, verify, respond to and manage the scene, manage traffic, provide traveler information, and clear the incident
As Road Rangers you are:
A vital element of this cooperative effort. The skills and knowledge you bring to this area will certainly help in keeping you and other responders safe and help decrease the event secondary crashes ocurring.
Module 4

5. Why Incident Management?
% of crashes are secondary to earlier incidents
Significant Incident responder injuries are 59% of law enforcement casualties
About 60% of congestion is caused by incidents
These numbers are scary. That is why so much emphasis is now being put on managing the incidents that happen everyday on our roadways.
Module 4

6. Incident Management Activities
Detection
Verification/Communication
Response
Motorist Information
Site Management
Traffic Management
Clearance
Just a few of the activities involved in Incident management.
Expand on each as it comes in.
Module 4

7. Roles and Responsibilities
Law Enforcement
Fire/Rescue, Hazardous Materials
Emergency Medical Services
Transportation Agencies
Towing and Recovery Providers
Media and Information Services
Coroners/Medical Examiners
A lot of roles and responsibilities in this effort. Number 4, the Transportation Agencies is where you fall.
The mission of the DOT is to “move traffic safely and efficiently across our state.”
This is the reason for a cooperative effort of all responders is needed.
Module 4

8. Agency Goals Goals of each agency. Traveler Safety Efficiency
Transportation
Traveler Safety
Efficiency
Enforcement
Investigation
Law Enforcement
Preserve Lives
Preserve Property
Fire Rescue/EMS/DEP
Goals of each agency.
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9. Common Goal of All Agencies
Safety of :
Motorists
Crash Victims
Incident Responders
The common goal of all agencies is safety.
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10. Elements of Successful Traffic Incident Management Program
People: Response Teams, Multi Agency Training
Infrastructure and Operations: Detection, Verification, and Motorist Information
Service Patrols
Post Incident Debriefings
As you can see Service Patrols are considered a major player.
Module 4

11. One of the most effective elements of an Incident Management Program
Service Patrols in U.S.
One of the most effective elements of an Incident Management Program
Service Patrols are one of the most effective elements of the traffic incident management program, mainly because you are out there and in most cases are the first responder.
The program in Florida is 100% positive.
Module 4

12. Road Ranger Objectives In Incident Management
Locate incidents
Minimize incident duration
Restore full capacity to roadway
Reduce risk of secondary incidents
Provide Buffer of Safety for Responder
Expand on each
Locating the incident is not a problem because we are a roving patrol.
Assist the law enforcement to help minimize incident duration
restore the roadway back to full capacity which will help with the reduction of secondary crashes
while providing that buffer of safety to other responders.
Module 4

13. TMC Operator Objectives In Incident Management
Locate/verify incidents on CCTV
Dispatch Road Rangers
Notify Emergency Response Agencies
Disseminate Real-time Information
Expand on each
Locating the incident is not a problem because we are a roving patrol.
Assist the law enforcement to help minimize incident duration
restore the roadway back to full capacity which will help with the reduction of secondary crashes
while providing that buffer of safety to other responders.
Module 4

14. Road Rangers Function/Duties
Primary:
Rove selected roadways and assist the disabled or stranded motorist.
All the work in incident management does not diminish the primary role of the Road Ranger which is :
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15. Road Rangers Function/Duties
Secondary:
Provide assistance to law enforcement and other responders during incidents by providing scene safety with temporary MOT and use of vehicular mounted changeable message signs and arrow boards.
When called upon or when it happens the role can change:
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16. Traffic Impact Levels
Level 1: Impact to traveled roadway is estimated to be less than 30 mins. with lane blockage.
Level 2: Impact to traveled roadway is estimated to be more than 30 mins. But less than 2 hrs. with lane blockages, but not full closure of the roadway
Level 3: Impact to the traveled roadway is estimated to be more than 2 hrs. or the roadway is fully closed in any direction
These levels of traffic Impact in time.
Levels one and two are the levels the Road Rangers should be concerned with.
Level 3 should be installed by MOT contractor or DOT
Will be discussed further in Module 12 MOT.
A full page copy of this is in your book.
Module 4

17. 7 Points for Effectiveness
Regular Meetings w/Co-workers
Become Road Familiar/Observe Surroundings
Know Your Vehicle’s Capabilities
Meet and Know The Responders
Have Contingency Plans in Place
Training
Prudent Risks/Make Site Safer Than When You Arrived
Assisting with Incident Management is an important job.
These are some of the points that will help you be better at it.
Module 4

18. Questions?
Module 4