1. HERO UNIT TRAINING MODULE COURSE ORIENTATION

2. verview Overview This course is to serve as an overall orientation of the HERO certification training program for the Incident Management Operators.

3. Introduction Operators will be informed concerning the: Need for the program The Training courses The HERO Program Role of the HERO Operator

4. Need for the HERO program incidents60 % 65%accidents Because it is estimated that incidents cause 60 % of delays on the freeway system and congestion causes 65% of the accidents which occur.

5. Need for the HERO program The Department cannot continue building new highways to relieve congestion WHY? Increasing construction costs Community Protest Environmental Protection Agency (EPA) Clean Air Act Rights of Way constrains

6. Need for the HERO program Need for the HERO program The Department must continue doing a better job of managing it’s highway system, the Department needs: Quicker Detection of incidents Quicker Verification of incidents Quicker Response by Emergency Services Quicker Clean-up and removal of incidents

7. Need for the HERO program Need for the HERO program The HERO Unit provides the Department with: Detection Verification Quick Response Unit 1 st Responder Capabilities Clean-up & Removal abilities

8. HERO Training Course The HERO Training course was design to provide the HERO operator with the tools to handle any circumstance he or she might experience at the scene of an incident. When compared to other Incident Management Units in other States, our program has one of the finest training programs in the nation.

9. HERO Training Courses Course Orientation Review of HERO SOP’s Emergency Services Coordination Legal & Liability Issues Georgia DOT Safety Policies Streetwise Certified Flagger Training CDL Training

10. HERO Training Courses Defensive Driving Bloodborne Pathogens Hazardous Materials Awareness Radio/Telephone Protocol Public Relations Temporary Work Zone Traffic Control Incident Management Traffic Management

11. HERO Training Courses Human Factor & Traffic Controls Tort Liability & Traffic Control Incident Protocol-Medical Assistance Incident Protocol-Hazardous Materials Crash Victim Extrication 1 st Responder-Hazardous Materials 1 st Responder-First Aid

12. HERO Training Courses CPR Training Push Bumper Training Towing & Recovery Basic Auto Mechanics Air Compressor-Operations/Maintenance Transfer Fuel Tank-Operations/Maintenance Preventive Maintenance

13. The HERO Program The HERO Unit originated in December of 1995, with the selection of the ten (10) trainees, five (5) borrowed pick up trucks and only five established patrol routes.

14. The HERO Program Many thought the unit was created ONLY for service during the 1996 Summer Olympic Games. However, due to the dedication, professionalism, and determination of the first 10 operators, the HERO program continues to expand and is one of the finest Incident Management Units in the nation.

15. Role of the HERO Operator #1 Priority is Incident Management Your primary task is the detection, verification, response and clean-up & removal of all congesting causing incidents. Motorist Assistance While this is an important duty, it is not the primary task (although this is the task from where our unit receives much praise from motorists).

16. Role of the HERO Operator Keep traffic flowing smoothly

17. Role of the HERO Operator Motorist Assistance Motorist Assistance

18. Role of the HERO Operator To expedite the clean-up & removal of all congestion causing incidents HERO operators are the “on the ground” arms & hands of the ATMS program Assist motorist with disabled vehicles Tag abandoned vehicles Provide first-aid at incident scenes Be an Incident Manager!

19. What is Incident Management What is Incident Management

20. Definition Incident: “ An incident is any non-recurrent event which causes reduction of roadway capacity or abnormal increase in demand.” Detection VerificationResponseClearing Management: “ The ability and technique to control an incident through Detection, Verification, Response and Clearing of the roadway.”

21. Types of Incidents Predictable and Unpredictable Predictable and Unpredictable

22. Types of Incidents Predictable Predictable 1. Maintenance Activities 2. Construction Activities 3. Special Events

23. Types of Incidents Unpredictable Unpredictable 1. Accidents (Crashes) 2. Stalled Vehicles 3. Spilled Loads 4. Weather 5. Roadway Failures 6. Debris falling from trucks

24. Types of Accidents Minor and Major Accidents Minor and Major Accidents

25. Types of Accidents Minor Minor Accidents blocking shoulder or one travel lane Stalled vehicle or debris blocking one travel lane

26. Types of Accidents Major Major Usually involves tractor-trailers Multi-Car accidents Hazardous Material Accident/Incident

27. THE NAVIGATOR THE NAVIGATOR GEORGIA’S ADVANCED ADVANCED TRANSPORTATION TRANSPORTATION MANAGEMENT MANAGEMENT SYSTEM SYSTEM ( ATMS ) ( ATMS )

28. TMC Transportation Management Center Is the management center for ATMS Communication link between local government Traffic Control Centers (TCC) Communication link between all the field devices to manage traffic Communication link between HERO Unit & other emergency services

29. TMC - FUNCTION It’s the communication hub between the HERO Unit and responding agencies to accidents/incidents. Remember: Keep conversation to a minimum and utilize your radio and communication protocol

30. TMC - FUNCTION TMC provides Detection and Verification TMC provides Detection and Verification Electronic Loop Detectors CCTV Cameras Cellular Phones (* DOT) (* GSP) HERO Unit Local Law Enforcement Local Radio Traffic reports Aerial Surveillance (Special Events)

31. Response and Clearance HERO Unit State and Local Law Enforcement Fire & Rescue EMS Towing & Recovery EPA (Hazardous Material Spills)

32. Level of Incidents Severity The State of Georgia has established four (4) Levels of incidents to indicate the Severity of an incident.

33. Level of Incidents Level I Level I An incident with no injury and no lanes blocked Level II Level II An incident with minor injuries and one lane blocked Level III Level III An incident with two or more lanes blocked Level IV Level IV An incident completely blocking all lanes for 2 or more hours

34. Summary A list containing all the required courses in the HERO training program have been provided to each HERO Trainee: Be prepared Be on time Listen to the facilitators Ask questions

35. THE END HERO