1. Annual Conference 2010 Welcome Graham Maxfield General Manager 09:00 – 09:30 Red badges

2. Annual Conference 2010 Members Acco Brands Bison International De Stiho Group Dorel Fransen Gerrits Nunhems Incotec Group Kemin Industries Mondi Foods Nutreco O’Neill Europe Raleigh UK Seco Tools Struik Foods Terurmo Victaulic Europe VSH Fittings Black badges

3. Annual Conference 2010 Sponsors Essist Omikron Group Excelogy MRC Readsoft Tribex Totalamber Vision Solutions Anthesis Jacob, Joseph & Associates Merit Lawson Green badges Blue badges

4. Annual Conference 2010 09:00Welcome LUA 09:30eCommerce Case Study Raleigh 10:00Spreadsheet Server Case Study Incotec 10:30Coffee Break 11:00Global M3 7.1 Rollout Victaulic 11:30Data Manager Vision Solutions 12:00Lunch

5. Annual Conference 2010 13:00Lawson Learning Lawson 13:30Remote Monitoring & Support EOG 14:00Automated Data Collection Struik Foods Case Study 14:30Coffee Break 15:00Benelux Launch of PR for M3 Totalamber 15:30Lawson Extended Services Lawson 16:30Close

6. Mission Statement “The User Association is formed to look after the interest of its members with regard to the benefits provided by their association with Lawson Software and to encourage information exchange between its members” Disclaimer: “As part of its Constitution, the Lawson User Association does not recommend nor endorse any company, or its products, or services”

7. Membership – Nov 2010 20032004200520062007200820092010Total UK181470362656 Ireland221100118 Benelux1073213118 S3000000000 3 rd party011000406 Total21171645710888

8. New web site www.lua.uk.com  style adopted from LUA (Australia / NZ)  more ability to manage content / design / access  use of Google Analytics  better security / access control (not yet deployed)  download presentations, etc

9. New web site www.lua.uk.com  style adopted from LUA (Australia / NZ)  more ability to manage content / design / access  use of Google Analytics  better security / access control (not yet deployed)  download presentations, etc  No Blog / Forum (due to insurance restrictions)

10. LinkedIn www.linkedin.com  no insurance issues  Lawson User Association group created  Benelux LUA Members subgroup created  16 members registered – 2 invitations outstanding  2 discussion groups created (by me) - Welcome & Introductions - No comments (replies) added !!!!!

11. Global Assocation of M3 User Groups www.gam3.uk.com  Started Jan 2008  Umbrella organisation of all M3 user groups  Well supported by Lawson  Acknowledged as “the voice of the customer”  no individual or company may join  Membership via LUA

12. GAM3 update 2010 GAM3 PRIORITIES 2010 Five different subgroups at the moment - Communication- new 2010 - Professional Services- new metrics developed - Product Enhancement- 40% success rate - New countries - South Africa & Turkey - Support- new CASE tool & CCSS

13. GAM3 update 2010 LAWSON SUPPORT  Monthly meeting since CUE 07  Executive commitment  Excellent progress over the 3 years  Significant improvement in performance - 50% reduction in backlog - 50% improvement in average days to fix - 1 hour response time - 1, 5, 20 day measure - MyLawson.com - CASE Tool - CCSS - Hot Topics

14. GAM3 update 2010 Case Backlog (M3) Number of cases per month

15. GAM3 update 2010 Customer Satisfaction Customer satisfaction survey (% Satisfied) SCP Standards Compliance – 90% is required

16. Link: http://forms.lawson.com/content/hottopics_webinarshttp://forms.lawson.com/content/hottopics_webinars

17. GAM3 update 2010 LAWSON PROFESSIONAL SERVICES  Renewed at CUE 09  Executive changed  Renewed in fall 2009  Executive commitment  Full set of metrics developed  Too early to get excited about results  We’ve now got to work out how this helps “customer satisfaction”  Customer Accreditation

18. GAM3 update 2010 NEW COUNTRY DEVELOPMENT  Approval given at CUE 09  Teleconference held – 30 customers  South Africa – top priority  GA’ed as part of 10.1 launch  Turkey voted as next highest priority  Long list of assumed modifications  All covered as standard in 10.1  Estimate of $260,000 for Turkish language (+$40k contingency)  How to engage all interested companies?  What about existing companies not taking part?

19. GAM3 update 2010 PRODUCT ENHANCEMENT PROCESS  Started in 2008  303 requests raised  114 requests included in 10.1 or earlier versions = 40% success rate

20. GAM3 update 2010 PRODUCT ENHANCEMENT PROCESS  Started in 2008  303 requests raised  114 requests included in 10.1 or earlier versions = 40% success rate  152 requests added in 2009 & prioritised  453 requests added in 2010  Duplicates removed & loaded onto MyLawson.com

21. GAM3 update 2010 PRODUCT ENHANCEMENT PROCESS  Started in 2008  303 requests raised  114 requests included in 10.1 or earlier versions = 40% success rate  152 requests added in 2009 & prioritised  453 requests added in 2010  Duplicates removed & loaded onto MyLawson.com  Voting now open – until 10 th December 2010  Excellent example of cooperation between Lawson and GAM3 adding value to our members

22. CUE 2011

23. EURO CUE 2011  3 day European CUE (2 nights)  Easy & inexpensive travel  Autumn / Fall 2011  Location – Barcelona, Paris, Berlin, London, Dublin  Full programme – Presentations, Workshops, Focus Groups Are you and your colleagues interested?

24. EURO CUE 2011  3 day European CUE (2 nights)  Easy & inexpensive travel  Autumn / Fall 2011  Location – Barcelona, Paris, Berlin, London, Dublin  Full programme – Presentations, Workshops, Focus Groups Are you and your colleagues interested? Chargeable? Give us your views on the Conference Feedback form

25. Benelux Conference 2010 Case Study – Raleigh (UK) (eCommerce) Barrie Timson Business Systems Manager 09:30 – 10:00

26. Benelux Conference 2010 Case Study – Incotec Group (Spreadsheet Server) Peter OosterhoffBill Isherwood I.T. ManagerDirector, Excelogy 10:00 – 10:30

27. Benelux Conference 2010 Re-start at 11:00 am Coffee Break

28. Benelux Conference 2010 Case Study – Victaulic Europe (Global M3 7.1 Rollout) Patrick Verlee M.I.S. Manager EMEA 11:00 – 11:30

29. Benelux Conference 2010 Data Manager (Archiving) Michelle Ayers Solutions Architect 11:30 – 12:00

30. Benelux Conference 2010 Re-start at 13:00 pm Lunch

31. Benelux Conference 2010 Lawson Learning (Interested in knowing just how good your M3 staff are?) Judith White Learning Director EMEA 13:00 – 13:30

32. Benelux Conference 2010 Essist Omikron Group (Remote Monitoring & Support) Mike Ryan Director 13:30 – 14:00

33. Benelux Conference 2010 Case Study – Struik Foods (Automated Data Capture) Richard Bakkenes Application Controller 14:00 – 14:30

34. Benelux Conference 2010 Re-start at 15:00 pm Coffee Break

35. Benelux Conference 2010 Totalamber (Benelux Launch of PR for M3) Fuaad Buras Professional Services Director 15:00 – 15:30

36. Benelux Conference 2010 Lawson Extended Services Hein Wagenaar Client Solution Consultant 15:30 – 16:30

37. Benelux Conference 2010 Close Safe journey home (Don’t forget to hand in your feedback forms)