1. Do by: Mossa Saleh Al -Salty 26j1033 Adnan Khalfan Mohammed AL-Aamri Kemal Khalfan Sulaiman AL-Toubi Khalid Talal Khalfan AL-Abri

2. * History of bank Muscat : with assets worth over USD 18 billion bank Muscat is the leading financial services provider in Oman with a strong presence in corporate banking, retail banking, Investment banking,Treasury,private banking and Asset Management. The bank has largest network of 134 branches,409 atm,141 CDMs and 4500 PoS terminals.

3. * Vision, Mission and Values of the company -Our Vision is to have over one million satisfied customers by 2010 through continuous enhance met of stakeholder value. -Our mission is to be the best in the region by: providing a high quality of service to our customers. developing and motivating our employees who are the source of our strength. being a responsible corporate citizen.

4. Values: Bank Muscat recognizes that Human Resources are its most important asset and depends upon their commitment and effort for its continued prosperity and success. We place the Bank’s interest above our own personal interest. We respect our colleagues and their contribution to the success of bank. We refrain from doing anything that that will cast aspersions on our honesty and integrity. We accept that our bank encompasses a diverse population of people. We value the contribution made by each one of them and harness the different to fully utilize their talents to achieve the organizational goals. We nurture and support courteous behavior at all levels of the organization. We encourage continuous learning and development of all our stuff.

5. Achievements: Availability of one unique system for the disbursement of entitlements illustrates rights and obligation of all the parties and assists in the distribution of entitlements as soon as possible. Reduction in the overall cost of disbursement. Holding in custody shareholder and investors’ entitlements as trust and to return it to the owners immediately upon demand after obtaining the necessary documentation. Receive question, queries and claims from investors and reply to them and disburse dividends as per eligibility.

6. Service: Bank Muscat offers a wide range of products and service to its thousands of customers. Its commercial banking service include deposits loans and credit cards, whereas its investment banking service include financial advisory and corporate finance. Facilitate investor’s dealings through using the number directly while dealing with the brokers The company website is aiming to be more than just a site it learns about the services provided by the company The short messages service (SMS) is the most spread amongst the users

7. Future plan: Make available appropriate mechanisms to depend on modern technology in serving investors to minimize effort time and cost to substitute visiting depository offices Electronic transfer of cash dividends resulting from the pledged securities to bank accounts of the pledgees Linking with the bank and the custodians of portfolios about the pledge and release over securities by them as a first stage. This shall assist in saving time and effort and minimize errors. Coordinate with the competent bodies (Civil Status) on the possibility of linking between them for the sake of safeguarding of the investors right and confirmation of the investors Identity