1. Putting your questions to the decision makers: An Expert Panel session Share your thoughts: #BASSCquestion Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Facilitated by: Sue Southon Chair Community Links Bromley

2. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Who’s who? London Borough of Bromley: – Councillor Robert Evans, Care Service Portfolio Holder – Terry Parkin, Executive Director: Education, Care and Health Services Bromley Clinical Commissioning Group: – Dr Ruchira Paranjape, Principal Clinical Lead – Dr Mandy Selby, Clinical Lead – Paul White, Programme Manager: ProMISE Jobcentre Plus (Bromley): – Paula Heffernan, Customer Services Operations Manager Share your thoughts: #BASSCquestion

3. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 01: How many staff who work in health in Bromley have undertaken Learning Disability Awareness training? Share your thoughts: #BASSCquestion

4. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 02: We are concerned that information won’t be produced in Easy Read as it has been at the Learning Disability Partnership Board. Can you tell us how you intend to ensure that information provided pre, during and post the conferences are accessible to everyone? Share your thoughts: #BASSCquestion

5. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 03: How long will the benefits such as Personal Independence Payment (PIP) and Universal Credit take to get up and running? Share your thoughts: #BASSCquestion

6. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 04: What are your plans to ensure that the potential service users and their families have ready access to free and independent advice on their entitlement to benefits and other services, followed by assistance in challenging decisions if they disagree with them? During the past 2 to 3 years there have been many cuts in the services of this type in the Borough so how do you plan to support the redevelopment of them as part of holistic support for the whole community? Share your thoughts: #BASSCquestion

7. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 05: How can carers who are not known to services be identified and offered the support they need? Share your thoughts: #BASSCquestion

8. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 06: The Dial a Ride Question Bromley Mobility Forum has been asked to take this forward Their AGM is on 10 December and the speaker is Joyce Mamode, Head of Passenger Services for Dial-A-Ride at TfL Invites available from Joanna Frizelle Share your thoughts: #BASSCquestion

9. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 07: There are many people not only in emotional crisis but also in financial crisis because they have had to give up work to look after a family member who is mentally ill – do you think there is enough crisis support services for those in dire need both the mentally ill person and the carer? Is more money going to be diverted to counselling and psychiatric care? Do you think the mental health provision for the elderly mentally ill is sufficient? Share your thoughts: #BASSCquestion

10. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 08: Should places at the Adult Services Stakeholder Conference reflect the ‘Actual Ratio of Services usage by Clients, based on previous Annual figures, across the Services range’? Share your thoughts: #BASSCquestion

11. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 09: What do you see are the challenges for joint working in a time of pressurised budgets, conversely what are the opportunities? Share your thoughts: #BASSCquestion

12. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 10: Now the Independent Living Fund Judicial Review appeal has been won by five Independent Living Funds (ILF) claimants and the Department for Works and Pensions (DWP) is re-looking at the ILF, how will this affect current ILF recipients in Bromley. And what will happen to new people who need ILF support? Share your thoughts: #BASSCquestion

13. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Question 11: There are a number of issues for people who receive Domiciliary Care: – lack of consistency in who comes into a person’s home to provide the care, which can be especially upsetting especially for people with dementia; – care not being provided at a time which is suitable for individuals and there is no flexibility to change the times of visits, when needing to go to a hospital appointment early in the morning for example; – the inexperience of the care worker which can lead to distressing situations for the care worker due to the conditions a person may have; – care workers not allowing people to carry out tasks they are capable of doing; – care workers not staying for the full time allocated for the care – bullying of the person being cared for. What can be done to address such situations? Share your thoughts: #BASSCquestion

14. Outcomes from the Conference and the next steps Share your thoughts: #BASSCquestion Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Terry Parkin Executive Director Education, Care and Health Services London Borough of Bromley terry.parkin@bromley.gov.uk

15. Closing the Conference Share your thoughts: #BASSCquestion Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Councillor Robert Evans Care Services Portfolio Holder London Borough of Bromley robert.evans@bromley.gov.uk

16. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Share your thoughts: #BASSCquestion And lastly, a great big thank you! and, if you have any other ideas after today, let us know by Twitter by using #BASSCquestion for making Bromley’s first Adult Services Stakeholder Conference a great success!

17. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Share your thoughts: #BASSCquestion and, if you have any other ideas after today, let us know by Twitter by using #BASSCquestion

18. Building Better Support for Carers | The Adult Services Stakeholder Conference | 19 November 2013 Share your thoughts: #BASSCquestion and, if you have any other ideas after today, let us know by Twitter by using #BASSCquestion