1. Volunteers are Age Concern España´s most valuable asset. All of our Volunteers perform roles which are vital to the organisation. We make every effort to ensure that all our Volunteers have the training and support they need and the appreciation that they deserve. We involve Volunteers fully both in delivering our services and in the development of the organisation as a whole. As we have a duty of care to our clients, Volunteers are selected subject to interview, satisfactory references and Criminal Record checks. If you do have a conviction that will not automatically bar you from volunteering with us. For more information or to apply, please contact: Age Concern España British Consulate Madrid Torre Espacio Paseo de la Castellana, 259 D 28046 Madrid Tel: 0034 606 522 915 Email: ccm@ageconcern-espana.orgccm@ageconcern-espana.org Website: www.acespana.org Time to Spare? Skills to Share? GET INVOLVED ! Volunteering with Age Concern España

2. Our Organisation Age Concern España is a registered charity which exists to promote the well-being of older people and help to make later life a fulfilling and enjoyable experience. Volunteers are essential to our organisation and without them we would not be able to offer the services so needed by older people in Spain. What will volunteering involve? We offer many services from helping an older person with their weekly shopping to providing tailored information and advice on welfare entitlements. What skills and attributes are needed? An understanding of older people’s needs A helpful and friendly manner Reliability Willingness to learn Good communication skills Ability to travel independently in the community Respect and confidentiality How much time is needed? Most of our vacancies generally require volunteers to be available during normal working hours on weekdays. However, we ask you to be as flexible as possible with your time commitment. What can volunteering at Age Concern España offer me? An opportunity to use your existing skills and gain new ones Make a positive change to people’s lives Make new friends Increase your confidence Good communication skills You will receive full training and support You will be paid for travelling expenses Our Volunteering Opportunities Caseworkers provide a service which involves the assessment of client needs, production of casework reports and provision of detailed information and advice on welfare benefits, finance and specialist services. Casework Support Volunteers assess client needs and are involved in the provision of services at a local level. From befriending and hospital visiting to organising charity events and computer training; a variety of opportunities are available. Support Us If for whatever reason you cannot provide your time then you can still help us provide the vital information‚ advice and services that help thousands of older people throughout Spain. You can make a one-off donation, regular donations, donate in memory of a loved one, or leave a legacy. You can make a donation over the phone by calling (0034) 902 00 38 38 or by sending a cheque made payable to Age Concern España by post to the address overleaf.