Presentation on theme: "Menu Can you help by volunteering? What do we offer you?"— Presentation transcript:
1 Menu Can you help by volunteering? What do we offer you? END SHOWMenuCan you help by volunteering?What do we offer you?What volunteer roles are there?Volunteer receptionistVolunteer Gateway AssessorVolunteer AdviserReception & Gateway Assessor trainingAdviser trainingAbout Leeds & Chapeltown Citizens Advice BureauxOur aimsThe principles of the CAB serviceHow to applyFurther information
2 Can you help us by volunteering? MENUCan you help us by volunteering?CAB volunteers come from all walks of life with a varied range of experience. All new volunteers receive full training for their role at the CAB.What sort of skills and experience do you need to become a Leeds or Chapeltown CAB volunteer? You need to……have the capacity and willingness to learn…have good literacy and numeracy skills…be confident in dealing with people…have good written and verbal communication skills…be committed to the aims and principles of the Citizens Advice service…have good computer and IT skills…have enough time
3 MENUWhat do we offer you?As a volunteer you’ll be giving us so much but we hope you’ll agree that we can offer you something back. We offer you:Full training through group sessions, observation & self studyOngoing support and trainingCertain out of pocket expenses including travel within LeedsA travel and child care expenses schemeA friendly environment which recognises and values the skills and contribution of volunteersPersonal satisfaction and self developmentA stimulating role where you learn about different aspects of life““Volunteering at CAB provides an interesting, stimulating and enjoyable challenge. Marion
4 “ “ What volunteer roles are there? MENUWhat volunteer roles are there?There are a number of different volunteering opportunities available at both Leeds and Chapeltown CAB. Adviser Gateway AssessorReceptionistFull details of each role are available by clicking on the above linksWe may from time to time have other roles available e.g. Administration, Social Policy, IT and TrusteeWe need people for different roles at different times, so our volunteer vacancies vary. See our website for current volunteering opportunities.“Volunteering at CAB became the most enjoyable part of my week. After a while I started to question why I was working in a job I enjoyed less than what I was doing for free each week. Once I had built up enough skills and experience I applied for paid positions and am now in the Money Advice Team - and much happier for the whole week! Julie B.“
5 Volunteer Receptionist MENUVolunteer ReceptionistVolunteer Receptionists are part of a team providing the first point of contact for clients who use our service.As a Reception Volunteer you would do some or all of the following:Set up the waiting room and prepare paperworkWelcome clientsUpdate the reception logMake appointmentsGive out informationRecord client detailsMake reminder calls for next day’s appointmentsTelephone reception workOther administrative tasksFor this role we are looking for volunteers who can offer at least one day a week.
6 Volunteer Gateway Assessor MENUVolunteer Gateway AssessorThe Gateway Assessor provides a crucial service to the Bureau by making an initial assessment of clients’ needs either on the phone or face to face. This role involves more interaction with clients than any of our other volunteering roles.The Gateway Assessor’s duties include:Identifying the nature of the client’s enquiryAssessing the level of service required by the clientOffering and explaining information to clientsIdentifying cases which require urgent actionLiaising with Bureau staff and making internal appointments where appropriateReferring or signposting clients to external agenciesRecording details and enquiries on our electronic case recording systemFor this role we are looking for volunteers who can offer 1½ days per week for the first six weeks and then at least two half-days per week for at least nine months
7 MENUVolunteer AdviserAdvisers give advice to clients on an individual basis once an assessment has been made by the Gateway Assessor.The Adviser’s role includes:Exploring the client’s situation and identifying what the client wantsResearching the client’s rights on our Information System and explaining options available to the clientHelping the client to take action including filling in forms, drafting letters and making phone callsRecording client and enquiry details on our case management systemAttending training in order to develop competence as an adviserFor this role we are looking for volunteers who can offer two days a week for the first 4 months and then at least a day and a half each week for at least another 14 months
8 This is the minimum period we ask you to commit to for volunteering. MENUReceptionist & Gateway Assessor trainingReceptionists at Chapeltown CAB receive on the job training. All other gateway or reception volunteers attend group training 1 day a week for 6 weeks, plus observation, self study and assessment in the Bureau. During this period you are asked to commit to 1½ days volunteering per week.During the group training period trainees learn the skills and procedures they will need for the role.Initial training takes 6 – 8 months to complete and leads to the Level 2 Certificate in Supporting the Provision of Legal Advice. Trainees are supported throughout by a Guidance Tutor with whom regular learning reviews take place.After the group training trainees begin working with clients whilst continuing their training and assessment. Receptionists are asked to commit to 1 day per week and Assessors to two ½ days per week.WEEKS 1 - 69 MONTHS6-8 MONTHS2-6 MONTHSThis is the minimum period we ask you to commit to for volunteering.
9 Advisers are asked to commit to at least 1½ days per week. MENUAdviser trainingAfter the group training trainees begin working with clients whilst continuing their training and assessment. Trainees are supported throughout by a Guidance Tutor with whom regular learning reviews take place.The training takes 9 – 14 months to complete and leads to a Level 3 Award in the provision of initial legal advice.Advisers are asked to commit to at least 1½ days per week.This involves attending group training 1 day a week for 15 weeks, plus observation, self study and assessment in the bureau. During this period you are asked to commit to 2 days volunteering per week.During the group training period trainees learn the skills, knowledge and procedures they will need for the role.16 MONTHSWEEKS4-14 MONTHSThis is the minimum period we ask you to commit to for volunteering as an Adviser.
10 “ “ About Leeds & Chapeltown Citizens Advice Bureaux MENUAbout Leeds & Chapeltown Citizens Advice BureauxOur clients and volunteers come from all walks of life. We are committed to providing an independent advice service, and volunteering opportunities, to the whole community. Leeds and Chapeltown CAB are both run as independent charities although they have close links and share some recruitment and training.We provide up to date information and advice over the phone and face to face using our unique electronic information system. We link clients up with other services and agencies, help write letters and complete forms, negotiate with creditors and make phone calls on clients’ behalf .“Click here to continue…The service does not work without volunteers, so I know what I’m doing is important. I learn new things all the time, about life and situations outside my comfortable existence. I learn about myself too! Barbara W.“
11 “ “ About Leeds & Chapeltown Citizens Advice Bureaux MENUAbout Leeds & Chapeltown Citizens Advice BureauxThe problems we are most often asked about concern: benefits, debt, housing or employment, but we will help people who come to us with any enquiry including consumer rights, legal matters and immigration.“Volunteering at CAB has been an overwhelming experience and I feel honoured to have been able to bring positive changes into people’s lives. Very supportive staff to work with and a great way to learn new skills. UmaDEBTBENEFITSHOUSINGEMPLOYMENT“Our advisers don’t tell clients what to do, but explain their options and the possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals.
12 Our aims #1 Provide the advice people need for the problems they face MENUOur aims#1 Provide the advice people need for the problems they faceThe CAB provides information, guidance and support. We do this to enable people to make informed decisions about their lives, so that they can solve their own problems, using their own skills and abilities.We achieve this by offering:Advice to inform clients of their rights and responsibilitiesAccurate and up to date information on a wide range of issuesA choice of options to clients and opportunity for them to decide how any action should be carried out, and by whomHelp with completion of forms, calculations, letter writing, telephone negotiations etcReferral to a more appropriate agency where the advice or information required by a client is beyond the scope of the CAB and/or a better service is available elsewhere#2 To improve the policies and practices that affect people’s livesWe make use of the experience and knowledge we gain from working with individual clients to try to prevent similar problems arising for others. This means…We gather information based on our work with individual clients and using this information to try and influence policy makers and providers of servicesOn a local level, we monitor local policies and practices and the effect of these on clients visiting the Bureau, often involving working with other organisations in the cityOn a national level, we report to our umbrella organisation, Citizens Advice, any underlying problems with a regional or national policy, service or practice which we have identified through working with our clients
13 Citizens Advice opposes all discrimination MENUThe 5 principles of the CAB serviceCitizens Advice opposes all discriminationWe insist that all our clients are treated with respect and proper consideration. The Service has been committed to equality since its foundation. We believe that everyone should have access to employment and services, and that everyone is entitled to fair treatment. Citizens Advice seeks to make sure that a quality service is available to everyone who might use it.IMPARTIALThe Service is open to everyone. We expect everyone who works for Citizens Advice to be able to offer an impartial service. This means offering a service that is not influenced by our own or other people’s prejudices and personal beliefs.CONFIDENTIALNothing our clients tell us will be passed on to anyone outside the CAB Service without their permission, including the fact they have visited the Bureau. The service we provide is based on trust and without that trust it would not exist.Our 5 principlesFREEThe Service is free, regardless of whether or not a client can afford to pay - This is because we do not believe that access to information and advice should be means-tested.INDEPENDENTThe Service is completely independent. In terms of the advice and information we offer, we are responsible to our clients and not to our funders. We are therefore able to give impartial advice on all enquiries and to take up any issue with the appropriate authority on behalf of individuals and groups.
14 How to apply If you can answer Yes to the following… MENUHow to applyIf you can answer Yes to the following…Do you support our aims and principles?Do you have good literacy and numeracy skills?Do you have good computer skills?Do you have enough time?…please look at the Leeds CAB website for current volunteer opportunities and our application form - you can submit an application at other times and we will hold it on file. We run a number of volunteer training programmes throughout the year which have a fixed number of places.Then save, complete and return the application form.Applications received are reviewed and those selected are invited for interview.
15 MENUFurther informationLeeds CAB is made up of a main office in the city centre and 4 community bureaux located in Crossgates, Morley, Otley and Pudsey.Chapeltown CAB is an independent charity, however the two bureaux have close links and recruitment/training of volunteers is shared.If you have any questions or require more informationJane Pearse atPhoneFor information about other volunteering opportunities in Leeds visit the Doing Good in Leeds websiteEND SHOW